ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions.
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Pricing
Vonage Contact Center for Salesforce
Editions & Modules
Essentials
Contact sales team
Contact sales team
Select
Contact sales team
Contact sales team
Express
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Offerings
Pricing Offerings
Vonage Contact Center for Salesforce
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Vonage Contact Center for Salesforce
Considered Both Products
Vonage Contact Center for Salesforce
Verified User
Manager
Chose Vonage Contact Center for Salesforce
Also very resource dependant, but, much more omnichannel options and much better UI and user experience. Our one group using Vonage left for these reasons as it gave them more functionality and less of a headache.
Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce.