Web+Center vs. Zendesk Suite
Web+Center vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Web+Center | Enterprise companies (1,001+ employees) | Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,… | $25 Per User per Month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Web+Center | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Web+Center | Zendesk Suite | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Web+Center | Zendesk Suite | |
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Likelihood to Recommend | Internet Software Sciences | Zendesk |
Pros | Internet Software Sciences | Zendesk |
Cons | Internet Software Sciences | Zendesk |
Likelihood to Renew | Internet Software Sciences No answers on this topic | Zendesk |
Usability | Internet Software Sciences No answers on this topic | Zendesk |
Reliability and Availability | Internet Software Sciences No answers on this topic | Zendesk |
Performance | Internet Software Sciences No answers on this topic | Zendesk |
Support Rating | Internet Software Sciences No answers on this topic | Zendesk |
Online Training | Internet Software Sciences No answers on this topic | Zendesk |
Implementation Rating | Internet Software Sciences No answers on this topic | Zendesk |
Alternatives Considered | Internet Software Sciences | Zendesk |
Return on Investment | Internet Software Sciences | Zendesk |
ScreenShots | Web+Center Screenshots | Zendesk Suite Screenshots |