What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
983 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2049 Ratings

Webex App

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
983 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Webex Meetings

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2049 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Project Management

    8.2

    Webex App

    82%

    Webex Meetings

    Feature Set Not Supported
    N/A
    Webex App ranks higher in 7/7 features

    Task Management

    8.3
    83%
    197 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.7
    77%
    112 Ratings
    N/A
    0 Ratings

    Scheduling

    8.7
    87%
    290 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.9
    79%
    154 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.9
    89%
    325 Ratings
    N/A
    0 Ratings

    Search

    8.0
    80%
    262 Ratings
    N/A
    0 Ratings

    Visual planning tools

    8.2
    82%
    177 Ratings
    N/A
    0 Ratings

    Communication

    8.4

    Webex App

    84%

    Webex Meetings

    Feature Set Not Supported
    N/A
    Webex App ranks higher in 8/8 features

    Chat

    8.9
    89%
    356 Ratings
    N/A
    0 Ratings

    Notifications

    8.6
    86%
    350 Ratings
    N/A
    0 Ratings

    Discussions

    8.8
    88%
    332 Ratings
    N/A
    0 Ratings

    Surveys

    7.8
    78%
    219 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    7.9
    79%
    202 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    8.2
    82%
    130 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    8.1
    81%
    159 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    8.7
    87%
    305 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.3

    Webex App

    83%

    Webex Meetings

    Feature Set Not Supported
    N/A
    Webex App ranks higher in 8/8 features

    Versioning

    8.0
    80%
    185 Ratings
    N/A
    0 Ratings

    Video files

    8.1
    81%
    278 Ratings
    N/A
    0 Ratings

    Audio files

    8.4
    84%
    276 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.3
    83%
    268 Ratings
    N/A
    0 Ratings

    Access control

    8.3
    83%
    236 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.3
    83%
    246 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    8.3
    83%
    152 Ratings
    N/A
    0 Ratings

    Device sync

    8.4
    84%
    223 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    Webex App

    Feature Set Not Supported
    N/A
    8.3

    Webex Meetings

    83%
    Webex Meetings ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.8
    88%
    662 Ratings

    High quality video

    N/A
    0 Ratings
    8.6
    86%
    654 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    7.5
    75%
    630 Ratings

    Mobile support

    N/A
    0 Ratings
    8.3
    83%
    597 Ratings

    Screen Sharing

    Webex App

    Feature Set Not Supported
    N/A
    8.6

    Webex Meetings

    86%
    Webex Meetings ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.9
    89%
    654 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.4
    84%
    567 Ratings

    Online Meetings / Events

    Webex App

    Feature Set Not Supported
    N/A
    8.5

    Webex Meetings

    85%
    Webex Meetings ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.6
    86%
    627 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.7
    87%
    656 Ratings

    Integrates with social media

    N/A
    0 Ratings
    8.0
    80%
    237 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.7
    87%
    626 Ratings

    Slideshows

    N/A
    0 Ratings
    8.7
    87%
    570 Ratings

    Online Events Collaboration

    Webex App

    Feature Set Not Supported
    N/A
    8.5

    Webex Meetings

    85%
    Webex Meetings ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.6
    86%
    619 Ratings

    Audience polling

    N/A
    0 Ratings
    8.5
    85%
    547 Ratings

    Q&A

    N/A
    0 Ratings
    8.5
    85%
    547 Ratings

    Online Events Security

    Webex App

    Feature Set Not Supported
    N/A
    8.7

    Webex Meetings

    87%
    Webex Meetings ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.8
    88%
    587 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.8
    88%
    612 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.6
    86%
    326 Ratings

    Attribute Ratings

    • Webex App is rated higher in 11 areas: Likelihood to Recommend, Usability, Availability, Performance, Support Rating, In-Person Training, Online Training, Configurability, Ease of integration, Product Scalability, Vendor post-sale
    • Webex Meetings is rated higher in 3 areas: Likelihood to Renew, Implementation Rating, Vendor pre-sale

    Likelihood to Recommend

    8.7

    Webex App

    87%
    419 Ratings
    8.6

    Webex Meetings

    86%
    669 Ratings

    Likelihood to Renew

    6.7

    Webex App

    67%
    7 Ratings
    7.5

    Webex Meetings

    75%
    40 Ratings

    Usability

    8.8

    Webex App

    88%
    356 Ratings
    8.7

    Webex Meetings

    87%
    99 Ratings

    Availability

    10.0

    Webex App

    100%
    1 Rating
    9.0

    Webex Meetings

    90%
    436 Ratings

    Performance

    9.0

    Webex App

    90%
    1 Rating
    8.6

    Webex Meetings

    86%
    413 Ratings

    Support Rating

    8.5

    Webex App

    85%
    395 Ratings
    8.1

    Webex Meetings

    81%
    150 Ratings

    In-Person Training

    9.1

    Webex App

    91%
    2 Ratings
    8.0

    Webex Meetings

    80%
    2 Ratings

    Online Training

    8.7

    Webex App

    87%
    2 Ratings
    7.8

    Webex Meetings

    78%
    2 Ratings

    Implementation Rating

    9.0

    Webex App

    90%
    5 Ratings
    9.3

    Webex Meetings

    93%
    18 Ratings

    Configurability

    9.0

    Webex App

    90%
    1 Rating
    8.2

    Webex Meetings

    82%
    5 Ratings

    Contract Terms and Pricing Model

    Webex App

    N/A
    0 Ratings
    7.7

    Webex Meetings

    77%
    11 Ratings

    Ease of integration

    8.0

    Webex App

    80%
    1 Rating
    7.9

    Webex Meetings

    79%
    4 Ratings

    Product Scalability

    10.0

    Webex App

    100%
    1 Rating
    8.9

    Webex Meetings

    89%
    408 Ratings

    Professional Services

    Webex App

    N/A
    0 Ratings
    9.0

    Webex Meetings

    90%
    9 Ratings

    Vendor post-sale

    8.0

    Webex App

    80%
    1 Rating
    7.8

    Webex Meetings

    78%
    5 Ratings

    Vendor pre-sale

    8.0

    Webex App

    80%
    1 Rating
    8.5

    Webex Meetings

    85%
    6 Ratings

    Likelihood to Recommend

    Cisco

    Webex is suited for video calls with your team members. It can host up to a decent amount of people. You also have multiple features, such as sharing your screen, taking control of other people's screens, recording the meeting, and sending over files during meetings. It's less appropriate if you want to send a quick message to other people as a simple question. Sometimes you don't want to have to involve in calling people because you want things done quickly; Webex needs this.
    Read full review

    Cisco

    Well suited scenario. Client is deeply rooted in the Cisco ecosystem! They are growing and require an all-in-one solution from a vendor they can trust. They have a trusted value-added reseller to help and support them when they need anything and can find the value of Cisco's solution. Less appropriate scenario. Client has several different vendors and is already growing in the direction of an alternative vendor. Maybe because of a bundled, less expensive solution provided by alternative vendor. Small business and budget conscious when making purchasing decisions.
    Read full review

    Pros

    Cisco

    • High-quality, high-impact communications in our workflow.
    • It's great for sharing large documents, it doesn't slow down our communications.
    • The dark mode is excellent, it has a good image and seamless integration features.
    • We can record meetings, which is perfect for backing up any information that may be overlooked.
    Read full review

    Cisco

    • Video Conference Meetings: In every industry from HR department to IT Department, everyone has there meetings, Webex just solve the issue of conference room blocking.
    • Events: Now we dont have to seat at conference hall & listen the events. We can do this while seating at home
    • Polls: Now we can record our views or make our voting count. Webex polls simply solve this issue with digital polling
    Read full review

    Cons

    Cisco

    • Chromecast integration so that Webex can be sent to a normal TV or Monitor, rather than just to WebEx Boards.
    • Having an option to create publically searchable spaces so that a community can be grown around Webex.
    • A Meraki app/bot to push notification to the Webex App.
    Read full review

    Cisco

    • At times, the meeting audio/video can get glitchy if there are a lot of attendees online and using bandwidth.
    • Sometimes, it is hard for my prospects to join the meeting without downloading software or can't get the audio to work for some reason.
    • Hard to navigate attendees while presenting yourself.
    Read full review

    Pricing Details

    Webex App

    Starting Price

    $0 user/month

    Editions & Modules

    Webex App editions and modules pricing
    EditionModules
    Basic Plan$0.001
    Meet Plan$13.502
    Meet + Call Plan$25.003
    Enterprise PlanContact Sales4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Webex Meetings

    Starting Price

    $12 per month

    Editions & Modules

    Webex Meetings editions and modules pricing
    EditionModules
    Basic$0.001
    Meet + Call Plan$25.002
    Meet Plan$13.503
    EnterpriseContact Sales4
    Call Plan$17.005

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing available by monthly or annual subscription, with discounts available for annual commitments.

    Pricing Info

    Likelihood to Renew

    Cisco

    Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
    Read full review

    Cisco

    Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
    Read full review

    Usability

    Cisco

    As I’ve mentioned before, Webex App's usability is the worst. I hate using it. It needs a fundamental rethink to make the design much more accessible. Look it gives me a headache from a UI/UX perspective. I want this app to get better but I hate using it. I wish we used Zoom
    Read full review

    Cisco

    Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
    Read full review

    Reliability and Availability

    Cisco

    We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
    Read full review

    Cisco

    So personally I have never faced any kind of meeting unavailability issue while scandaling meeting with WebEx the bandwidth is really good and in terms of application performance the same is my opinion what I mentioned for availability it is good and the objective of communication is quite fruitfully achieved with a simple and effective product like WebEx which is often bundled with the purchase of course which is which we have at our company and great discount is being offered so it is easy on our pocket. I really don't have any specific errors which have faced I should mention over here the operation or application uses is quite smooth.
    Read full review

    Performance

    Cisco

    I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
    Read full review

    Cisco

    We use browsers to join Webex Meetings and it is very good no issue also appears from Webex APP is very organized and does not consume more resources of PC so no issues appeared. We join audio and video in many ways, all of which are good. We integrated it with active Microsoft Exchange with easy deployment.
    Read full review

    Support Rating

    Cisco

    The support offered by the Webex App customer support team is outstanding and very helpful. All the way from deployment, to set up to usage, any issues you dire t to them are responded to almost instantly. More so, they do follow-ups to ensure you are completely satisfied with the services they offered.
    Read full review

    Cisco

    The support cases can be opened instantly. The support engineers can support you via Telephone, E-Mail, WebEx Meetings, and My favorite WebEx application.24X7 Availability of the engineers. Step-by-step guidance is available by an engineer. https://help.webex.com/ - Great Site for instant FAQ's. https://status.webex.com/ - Is helpful to identify the updated schedule of WebEx or to know the server status of WebEx services.
    Read full review

    In-Person Training

    Cisco

    I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
    Read full review

    Cisco

    No answers on this topic

    Online Training

    Cisco

    Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
    Read full review

    Cisco

    No answers on this topic

    Implementation Rating

    Cisco

    Management involvement to get users to adopt is key. Users have a hard time changing to new software.
    Read full review

    Cisco

    That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
    Read full review

    Alternatives Considered

    Cisco

    I think Webex App is somewhat better than other video conferencing apps due to following reasons -
    • Better quality of recorded sessions
    • Better in terms of options for meeting customization
    • Can be integrated with Outlook
    • Ease of use
    It does not mean that other meeting apps are not good, they are also very useful, but in the above mentioned areas, I find Webex App better in performance.
    Read full review

    Cisco

    Actually, we use both Microsoft Teams and Webex Meetings. Although, Webex Meetings was our initial choice and has been used for longer at the organization. Microsoft Teams is still fairly new and I don't think we have had a chance to explore its functionalities to the fullest. However, one advantage Teams seems to have had right off the bat is it being a Microsoft product. Hence, it integrates better with Outlook. As I mentioned, we still prefer Webex Meetings for larger meetings (Teams can be too bandwidth hungry) and for meetings with external partners (Teams has had issues with inviting people outside our organization).
    Read full review

    Contract Terms and Pricing Model

    Cisco

    No answers on this topic

    Cisco

    Pricing structures are available with multiple options- 1. From Website directly. (Not recommended due to absence of partner support). 2. From Cisco Partner. (Highly recommended they help in setup as well as after-service support to a particular extent that again depends from partner to partner). Small Tip- Free Fell to negotiate with the partner. They can and they will. 3. Cisco through partners for the larger organizations provides Active Use plans. Where they give you as many licenses you want but charge you as per the usage.
    Read full review

    Scalability

    Cisco

    Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
    Read full review

    Cisco

    Setting this product in any department is easy since it has the most flexible setup process. The networking path is easy to maintain and monitor since the infrastructure is not complicated. New members who start using this product familiarize themselves within the shortest time possible. Marketing using this product has a great impact on influencing customers and interacting with them.
    Read full review

    Professional Services

    Cisco

    No answers on this topic

    Cisco

    We did not take advantage of Webex Meetings' professional services.
    Read full review

    Return on Investment

    Cisco

    • We have a different approach because we are working in the Education field. Many students use now Webex in their jobs.
    • Many teachers have now good skills for online education due to Webex conferences.
    • Our students have good jobs and they manage to access Universities due to our Webex conferences.
    Read full review

    Cisco

    • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
    • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
    • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
    Read full review

    Add comparison