eDesk vs. Zendesk Suite
eDesk vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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eDesk | Small Businesses (1-50 employees) | eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer… | $0 per month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | These are yearly plans paid monthly for using eDesk. Month to month plans are available | — | ||||||||||||||
More Pricing Information |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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eDesk | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
eDesk | Zendesk Suite | |
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Likelihood to Recommend | 10.0 (1 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
eDesk | Zendesk Suite | |
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Likelihood to Recommend | eDesk | Zendesk |
Pros | eDesk | Zendesk |
Cons | eDesk | Zendesk |
Likelihood to Renew | eDesk No answers on this topic | Zendesk |
Usability | eDesk No answers on this topic | Zendesk |
Reliability and Availability | eDesk No answers on this topic | Zendesk |
Performance | eDesk No answers on this topic | Zendesk |
Support Rating | eDesk No answers on this topic | Zendesk |
Online Training | eDesk No answers on this topic | Zendesk |
Implementation Rating | eDesk No answers on this topic | Zendesk |
Alternatives Considered | eDesk | Zendesk |
Return on Investment | eDesk | Zendesk |
ScreenShots | eDesk Screenshots | Zendesk Suite Screenshots |