Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.
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Zendesk Talk
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Zendesk Talk
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Entry-level Setup Fee
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Community Pulse
Zendesk Talk
Considered Both Products
Zendesk Talk
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Employee
Chose Zendesk Talk
Both have pros and cons. We chose Zendesk Talk for stability as Talkdesk almost always encounter user issues on a daily basis.
Maintenance costs for ServiceNow are higher, so Zendesk Talk is a good option even if I think it could be improved in terms of integration with other apps/flows/systems.
Exotel has a fair advantage when it comes to telephony as it offers a wide range of products at a fraction of the price of Zendesk. But when it comes to premium content and ease of access. Zendesk takes away the trophy. We have been using this for a while now and clearly, it …
We were made aware of Zendesk Talk through good reviews from reputable sites. Zendesk Talk's ACD was very outstanding and this is what attracted us as this was what we needed. The other products mentioned they glitched a lot and caused multiple dropped calls.
Explanations behind switching to Zendesk: It comes up short on cutting-edge customization choices and this doesn't simply turn out for us. The given ticket that executive's arrangement presented by Zendesk is incredible, and it upholds the omnichannel commitment to clients. The …
Slack and Zoom phones cannot compare because they have no ticketing systems. Zendesk Talk was the only option we considered because we were already using Zendesk for our email ticketing with customer concerns. We then expanded to using Zendesk's chatbot and then the Zendesk …
Prior to using Zendesk Talk, we used standard hand held phones in the office. Zendesk Talk has made us 75% more productive and efficient and allowed us to reach a lot more customers to serve.
Zendesk Talk has been far more reliable and robust than Ring Central. We had a lot of unreliable instances with our old provider. We didn't have call recording before either.
Zendesk Talk has many of the features as the other phone systems I have used. My only reservation is their lack of focus on a feature that will allow their clients to remain PCI compliant.