In my experience, 123FormBuilder lost our business tens of thousands of dollars, in as easy as 1, 2, 3!

In my opinion, 123FormBuilder's customer service is abysmal. We have had thousands of shoppers be unable to pay with square, stripe, and paypal for various reasons including redirect issues, address entry acceptance issues, and more. For the past two months, we've had over 150 stores open for holiday sales, and countless order confirmations have not reached our inbox- meaning we had no idea the orders were paid for. Our customers are livid because their Christmas purchases will be late. We've lost tens of thousands of dollars because of these issues, and much more when you factor in goodwill. But, in my experience, when I ask 123FormBuilder for a simple phone call to discuss the issues, their manager says that's only available to Enterprise customers (we are a Diamond customer). In my opinion, this is quite possibly the most unacceptable response I've received from any vendor, customer, supplier, or basically anyone in all my years of business. I think 123FormBuilder should be embarrassed at how little they value their customers. In my opinion, they have ruined our holiday season. I would never recommend them to anyone.