123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Google Forms

Top Rated
235 Ratings
Score 8.3 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.

Google Forms

If you need some basic/straightforward forms, such as quizzes, surveys, or other form input, Google Forms will likely serve your needs 95% of the time. If you need a feature-rich, complicated form solution, you'll likely need to build something in-house or purchase off the shelf. Also: plenty of companies would prefer to have something that can be completely customized and not have the distinct look of a Google Form, from a branding point of view. But for small organizations that aren't bothered by the look of Google Forms, don't care if people recognize it as a Google Form, or if for the organization that needs an economical option, Google Forms is a great solution.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Google Forms
7.2
Survey templates
123FormBuilder (formerly 123ContactForm)
Google Forms
8.0
Themes
123FormBuilder (formerly 123ContactForm)
Google Forms
7.1
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Google Forms
6.4

Survey Content

123FormBuilder (formerly 123ContactForm)
Google Forms
8.1
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Google Forms
8.8
Question design help
123FormBuilder (formerly 123ContactForm)
Google Forms
6.8
Multiple question types
123FormBuilder (formerly 123ContactForm)
Google Forms
8.7

Survey Logic

123FormBuilder (formerly 123ContactForm)
Google Forms
6.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Google Forms
6.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Google Forms
8.1
Response tracking
123FormBuilder (formerly 123ContactForm)
Google Forms
8.9
Data export
123FormBuilder (formerly 123ContactForm)
Google Forms
8.9
Standard reports
123FormBuilder (formerly 123ContactForm)
Google Forms
8.1
Custom reports
123FormBuilder (formerly 123ContactForm)
Google Forms
7.4
Analytics
123FormBuilder (formerly 123ContactForm)
Google Forms
7.5

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Google Forms
7.1
Access controls
123FormBuilder (formerly 123ContactForm)
Google Forms
8.4
Compliance
123FormBuilder (formerly 123ContactForm)
Google Forms
5.8

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Google Forms
8.4
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Google Forms
8.2
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Google Forms
8.6

Pros

  • Easy installation.
  • Easy to make changes and easy to user interface.
  • Great integrations.
  • Ease of Use: No special skills or even advanced experience with technology is required. Most employees should be able to use the products with little assistance.
  • Robust features: Google Forms was recently updated with more features, making it a rather robust, feature-rich tool. There are still limits to customization but it should provide you with at least 95% of what you need from it.
  • Cost: Using cloud-based, open platform tools like Google Forms (G-suite) helps organizations like mine (a nonprofit) to be productive without worrying about the bottom line.

Cons

  • Design elements can be too simple.
  • CRM features
  • Could do a better job at sectioning questions. Possible to have a form with 20 questions all on one page, that could seem very overwhelming.
  • Failed to load more often than not.
  • Could be easier to customize. At the time, it was difficult to customize the form for less technical people.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Google Forms8.9
Based on 2 answers
I love google forms, it is simple enough to get all the voting and attendance done that we need. I rate it this high because I have recommended it to a lot of my friends at school who run clubs. It is very user friendly and I had almost no problems with it what so ever

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Google Forms5.5
Based on 2 answers
I like the support and the support team is very helpful. I do wish that there was an online chat instead of email, I don't know if this has changed because I haven't needed help in a while but that is the only thing that I wish google forms would include

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
I've only played with Typeform, but if making surveys enjoyable and nice to look at is important to you, it's definitely a better product. Forms is the pragmatist's tool, not the artist's. Dubsado's survey tool is decent, but you don't have a way to collect broad data sets there, so Forms wins on that front.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Easy to install and track conversions, which has helped prove conversions to clients.
  • Less development expenses.
  • It has sped up online quiz taking
  • It sped up the collection of data for surveys
  • Its simple and bland design has led people to often forget and miss questions making surveys somewhat inaccurate

Screenshots

Google Forms

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Google Forms

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Google Forms Editions & Modules
Google Forms
Additional Pricing Details