<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
355 Ratings
38 Ratings
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Score 6.5 out of 101

Google Forms

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
355 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 101

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

I believe when creating forms larger in scale, 123contactform would be well suited in terms of flexibility. It allows a creator that's familiar with HTML and inline CSS to manipulate the form to their will, providing them the desired outcome.
No photo available

Google Forms

I think there are times that we wouldn't use it, like when we are trying to do a vote or something that people didn't want to their identity to be known. But for the times where it doesn't matter if the person is linked to their answer I think it is great.
No photo available

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Google Forms
7.2
Survey templates
123FormBuilder (formerly 123ContactForm)
Google Forms
7.8
Themes
123FormBuilder (formerly 123ContactForm)
Google Forms
6.8
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Google Forms
7.2

Survey Content

123FormBuilder (formerly 123ContactForm)
Google Forms
8.3
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Google Forms
8.3
Question design help
123FormBuilder (formerly 123ContactForm)
Google Forms
7.7
Multiple question types
123FormBuilder (formerly 123ContactForm)
Google Forms
9.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
Google Forms
7.9
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Google Forms
7.9

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Google Forms
7.9
Response tracking
123FormBuilder (formerly 123ContactForm)
Google Forms
8.6
Data export
123FormBuilder (formerly 123ContactForm)
Google Forms
8.3
Standard reports
123FormBuilder (formerly 123ContactForm)
Google Forms
7.9
Custom reports
123FormBuilder (formerly 123ContactForm)
Google Forms
7.2
Analytics
123FormBuilder (formerly 123ContactForm)
Google Forms
7.8

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Google Forms
8.1
Access controls
123FormBuilder (formerly 123ContactForm)
Google Forms
8.3
Compliance
123FormBuilder (formerly 123ContactForm)
Google Forms
7.9

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Google Forms
7.6
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Google Forms
6.9
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Google Forms
8.4

Pros

123FormBuilder (formerly 123ContactForm)

  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
No photo available

Google Forms

  • Easy to use and customize to fit your brand
  • Good for surveys
  • Easy for survey takers to see their progress and get a good since of how much of the survey has been completed or needs to be completed
Nilan J. Lovelace profile photo

Cons

123FormBuilder (formerly 123ContactForm)

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
Ann Murray, M. Ed. profile photo

Google Forms

  • I was unable to save the form charts in any other format (e.g. PDF). They remained in Google Forms version.
  • In order to have a Word version of the form/survey you have to recreate it manually in Word.
  • The formatting is limited to the Google Forms options. This limits how creative you can be with the form layout.
Eric Batson profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
Developed more permanent forms for my website that allow for data capture and analysis
Bindesh Rach profile photo

Google Forms

Google Forms 9.0
Based on 1 answer
It simply works and delivers the results needed with a simple and intuitive interface.
Gil Lopez CTS ING profile photo

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo

Google Forms

Google Forms 9.0
Based on 2 answers
I love google forms, it is simple enough to get all the voting and attendance done that we need. I rate it this high because I have recommended it to a lot of my friends at school who run clubs. It is very user friendly and I had almost no problems with it what so ever
No photo available

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo

Google Forms

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo

Google Forms

No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo

Google Forms

Google Forms 5.5
Based on 2 answers
I like the support and the support team is very helpful. I do wish that there was an online chat instead of email, I don't know if this has changed because I haven't needed help in a while but that is the only thing that I wish google forms would include
No photo available

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo

Google Forms

No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo

Google Forms

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
Justin Kofron profile photo

Google Forms

Google Forms offers a little more selection in the forms available for use. I like the variety of forms available from Google Forms. Microsoft 365 Business is very limited in selection of forms. Microsoft 365 Business is also a little more limited in the variety of style of forms available.
No photo available

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo

Google Forms

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
Bindesh Rach profile photo

Google Forms

  • Saves time in person-direct sessions or interviews.
  • Provide mass distribution in simple electronic mediums.
  • Customization and branding reflects in a more personal experience for the donor.
Gil Lopez CTS ING profile photo

Screenshots

Google Forms

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition
BasicFree
Gold$192
Platinum$393
Corporate$79/month4
  1. per Month; or $190 per Year
  2. per Month; or $390 per Year
  3. billed annually
Additional Pricing Details

Google Forms

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Forms Editions & Modules

Additional Pricing Details

Add comparison