42 Ratings
Top Rated
774 Ratings
42 Ratings
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Score 9.5 out of 100
Top Rated
774 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Survey Format & Appearance

    123FormBuilder

    Feature Set Not Supported
    N/A
    7.0

    Google Forms

    70%
    Google Forms ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    7.5
    75%
    101 Ratings

    Themes

    N/A
    0 Ratings
    6.8
    68%
    101 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    6.7
    67%
    87 Ratings

    Survey Content

    123FormBuilder

    Feature Set Not Supported
    N/A
    7.8

    Google Forms

    78%
    Google Forms ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    7.8
    78%
    101 Ratings

    Question design help

    N/A
    0 Ratings
    7.1
    71%
    88 Ratings

    Multiple question types

    N/A
    0 Ratings
    8.6
    86%
    105 Ratings

    Survey Logic

    123FormBuilder

    Feature Set Not Supported
    N/A
    7.5

    Google Forms

    75%
    Google Forms ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    7.5
    75%
    95 Ratings

    Survey Reporting & Analytics

    123FormBuilder

    Feature Set Not Supported
    N/A
    7.9

    Google Forms

    79%
    Google Forms ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    8.3
    83%
    105 Ratings

    Data export

    N/A
    0 Ratings
    8.8
    88%
    101 Ratings

    Standard reports

    N/A
    0 Ratings
    7.9
    79%
    100 Ratings

    Custom reports

    N/A
    0 Ratings
    7.1
    71%
    79 Ratings

    Analytics

    N/A
    0 Ratings
    7.4
    74%
    83 Ratings

    Survey Administration & Security

    123FormBuilder

    Feature Set Not Supported
    N/A
    8.3

    Google Forms

    83%
    Google Forms ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    8.5
    85%
    99 Ratings

    Compliance

    N/A
    0 Ratings
    8.2
    82%
    78 Ratings

    Survey Distribution

    123FormBuilder

    Feature Set Not Supported
    N/A
    6.7

    Google Forms

    67%
    Google Forms ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    6.2
    62%
    36 Ratings

    Respondent restrictions

    N/A
    0 Ratings
    7.2
    72%
    73 Ratings

    Attribute Ratings

    • 123FormBuilder is rated higher in 2 areas: Likelihood to Recommend, Product Scalability
    • Google Forms is rated higher in 5 areas: Likelihood to Renew, Usability, Availability, Performance, Support Rating

    Likelihood to Recommend

    9.0

    123FormBuilder

    90%
    8 Ratings
    8.6

    Google Forms

    86%
    111 Ratings

    Likelihood to Renew

    6.0

    123FormBuilder

    60%
    4 Ratings
    10.0

    Google Forms

    100%
    3 Ratings

    Usability

    8.0

    123FormBuilder

    80%
    1 Rating
    8.9

    Google Forms

    89%
    51 Ratings

    Availability

    8.0

    123FormBuilder

    80%
    2 Ratings
    10.0

    Google Forms

    100%
    1 Rating

    Performance

    9.0

    123FormBuilder

    90%
    2 Ratings
    10.0

    Google Forms

    100%
    1 Rating

    Support Rating

    7.0

    123FormBuilder

    70%
    2 Ratings
    7.9

    Google Forms

    79%
    52 Ratings

    Online Training

    8.0

    123FormBuilder

    80%
    1 Rating

    Google Forms

    N/A
    0 Ratings

    Implementation Rating

    8.0

    123FormBuilder

    80%
    2 Ratings

    Google Forms

    N/A
    0 Ratings

    Configurability

    9.0

    123FormBuilder

    90%
    1 Rating

    Google Forms

    N/A
    0 Ratings

    Ease of integration

    9.0

    123FormBuilder

    90%
    1 Rating

    Google Forms

    N/A
    0 Ratings

    Product Scalability

    7.0

    123FormBuilder

    70%
    1 Rating
    3.0

    Google Forms

    30%
    1 Rating

    Vendor post-sale

    8.0

    123FormBuilder

    80%
    1 Rating

    Google Forms

    N/A
    0 Ratings

    Vendor pre-sale

    8.0

    123FormBuilder

    80%
    1 Rating

    Google Forms

    N/A
    0 Ratings

    Likelihood to Recommend

    123FormBuilder

    123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
    Read full review

    Google

    Google Forms works really well when you need to quickly gather information and store it in a standardized format. It also works well if your organization is already using other Google products.
    If you don't use other Google products, another service may be a better fit for you. Additionally, if you need your forms to be highly customized for marketing purposes, for example, you might have an easier time with other tools.
    That being said, Google Forms is well supported and is highly flexible and would likely work well for many companies.
    Read full review

    Pros

    123FormBuilder

    • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
    • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
    • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
    Read full review

    Google

    • Live results: When a user completes the form the results are added instantly.
    • Easy to create: Google Forms has a simple interface that allows for a wide range of question types. Google will even try to guess the question type based on the question (but this can be overridden).
    • Answers export to Google Sheets: It is easy to have each response to your form add a row to a Google Sheet, allowing for further analysis or processing.
    • Ability to automatically collect email addresses within a domain: If you have a form that has been shared with users in your domain, you can set it to automatically collect the users' email addresses without them needing to type it in. Makes checking whether all students have completed the form easy.
    Read full review

    Cons

    123FormBuilder

    • One-off payment integration requires a higher subscription
    • Storage is not commensurate with pricing
    • Not exactly a strong negative, but could work on pricing it better for non-US markets
    Read full review

    Google

    • Sometimes finding the output -- a Google Sheet with all responses-- is a little difficult. It's also sometimes confusing to figure out how to get back into the Google Form Survey itself.
    • As always, sharing among an institutional Google account and your personal Google account can be frustrating. You have to make a copy and can't share across the two different accounts very easily.
    Read full review

    Pricing Details

    123FormBuilder

    Starting Price

    $14.95 per month

    Editions & Modules

    123FormBuilder editions and modules pricing
    EditionModules
    BasicFree1
    Gold$192
    Platinum$393
    Corporate$79/month4

    Footnotes

    1. none
    2. per Month; or $190 per Year
    3. per Month; or $390 per Year
    4. billed annually

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Google Forms

    Starting Price

    Editions & Modules

    Google Forms editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      123FormBuilder

      I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
      Read full review

      Google

      I will definitely renew my use of Google Forms because I really like the ease of use and the number of tools that Google forms provide. I also love that I can administer a test in real-time and get results in a timely manner
      Read full review

      Usability

      123FormBuilder

      Easy to install and quickly explain to others how to use
      Read full review

      Google

      Google Forms is a very intuitive and easy to use tool, it is not necessary to have a complex knowledge to create advanced forms, it is enough with the functions and aids that the tool offers for the creation of these, even children and students can do it, also the way to export the data is really simple, simply an incredible tool.
      Read full review

      Reliability and Availability

      123FormBuilder

      I did not encounter any blackout issues
      Read full review

      Google

      In the years I've used GoogleForms I've never ran into any issues with the reliability or availability. Google is a gigantic company with essentially limitless resources which makes it very easy to trust that I will continue to be able to enjoy the same reliability I've come to know and expect from GoogleForms
      Read full review

      Performance

      123FormBuilder

      The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
      Read full review

      Google

      One of the things that comes as a benefit of the lack to create complex logic branching and truly custom design is that there isn't lot of room to bog down the software. GoogleForms has always loaded just as fast as my internet service and device would allow it. I'm not sure about front end integrations or integrations into the form itself, as I've never explored it, but on the backend, I've never had any issues with integrations channeling from GoogleForms from the GoogleForms's end of things.
      Read full review

      Support Rating

      123FormBuilder

      Very neutral, did not have to use support a lot
      Read full review

      Google

      Google has a support team but it isn't the most helpful with Forms. I find most of my answers by searching online and watching tutorial videos. I would recommend utilizing online resources before contacting their live support team for help. Just make sure that they are recent videos or directions. Google is constantly updating their interfaces so it is easy for things to get out of date
      Read full review

      Online Training

      123FormBuilder

      I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
      Read full review

      Google

      No answers on this topic

      Implementation Rating

      123FormBuilder

      123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
      Read full review

      Google

      No answers on this topic

      Alternatives Considered

      123FormBuilder

      Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
      Read full review

      Google

      We have also used FormAssembly, which is far more advanced with security, analytics, and functionality, but is also more expensive and takes a greater resource investment to train others to use. While FormAssembly can provide a lot more features, and is definitely the better choice for more complex surveys, forms, and applications, Google Forms is a very approachable and easy to use platform. We would recommend Google Forms for smaller businesses with simpler processes, and everyday use for any organization.
      Read full review

      Scalability

      123FormBuilder

      It was easy to install and I believe that would make it easy to use across several websites
      Read full review

      Google

      GoogleForms lacks the ability for complex logic branching and the ability to truly design it in a custom manner. It's pretty obvious when you land on a GoogleForm that it is in fact a GoogleForm. This rating solely reflects the lack of flexibility which in turn makes it something that wouldn't usually be scaled. That being said, if needing to scale a simple solution, GoogleForms would be up for the job.
      Read full review

      Return on Investment

      123FormBuilder

      • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
      Read full review

      Google

      • It's difficult to track ROI since Google Forms is used less formally
      • [The] positive impact is the actionable results we receive from surveys
      • [The] impact is highly dependent on how well the questions are asked, and how seriously the survey is taken by employees
      Read full review

      Screenshots

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