123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Google Forms

217 Ratings
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

Google Forms

Google Forms works well for relatively simple input needed, like participants registering for a workshop. It wouldn't work very well for a more complex sign-up, like volunteer coordinating where they need to pick a day and time and/or activity, because Forms isn't set up to track spots filled (you would get the info and have to manually handle it on the back end). It also isn't ideal for more sensitive situations or functions that need to comply with regulations like HIPAA or FERPA, since the user cannot ultimately control the security of the data.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Google Forms
7.5
Survey templates
123FormBuilder (formerly 123ContactForm)
Google Forms
8.4
Themes
123FormBuilder (formerly 123ContactForm)
Google Forms
7.4
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Google Forms
6.5

Survey Content

123FormBuilder (formerly 123ContactForm)
Google Forms
8.1
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Google Forms
8.9
Question design help
123FormBuilder (formerly 123ContactForm)
Google Forms
6.6
Multiple question types
123FormBuilder (formerly 123ContactForm)
Google Forms
8.9

Survey Logic

123FormBuilder (formerly 123ContactForm)
Google Forms
5.9
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Google Forms
5.9

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Google Forms
8.4
Response tracking
123FormBuilder (formerly 123ContactForm)
Google Forms
9.1
Data export
123FormBuilder (formerly 123ContactForm)
Google Forms
8.9
Standard reports
123FormBuilder (formerly 123ContactForm)
Google Forms
8.4
Custom reports
123FormBuilder (formerly 123ContactForm)
Google Forms
7.7
Analytics
123FormBuilder (formerly 123ContactForm)
Google Forms
7.8

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Google Forms
7.3
Access controls
123FormBuilder (formerly 123ContactForm)
Google Forms
8.4
Compliance
123FormBuilder (formerly 123ContactForm)
Google Forms
6.2

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Google Forms
8.5
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Google Forms
8.2
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Google Forms
8.9

Pros

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
  • The UI is awesome
  • The ease of google forms is very helpful
  • The ability to access forms from anywhere is very helpful

Cons

  • Design elements can be too simple.
  • CRM features
  • I wish we could co-edit the form when we are trying to figure out what we want on it. Kind of like in Google Docs.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Google Forms8.0
Based on 1 answer
I love google forms, it is simple enough to get all the voting and attendance done that we need. I rate it this high because I have recommended it to a lot of my friends at school who run clubs. It is very user friendly and I had almost no problems with it what so ever

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Google Forms5.5
Based on 2 answers
I like the support and the support team is very helpful. I do wish that there was an online chat instead of email, I don't know if this has changed because I haven't needed help in a while but that is the only thing that I wish google forms would include

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
We haven't used another software like Google Forms before but we used to use Excel and type everyones' names and what they wanted. It was always a mess and took forever to get answers from everyone. If we had numbers we would tally them like when we were doing a fundraiser. Being able to total all the donation amounts was nice.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Easy to install and track conversions, which has helped prove conversions to clients.
  • Less development expenses.
  • We have been able to get user feedback more efficiently
  • We have been able to collect demographic information
  • We have the ability to make informed decisions based off of data

Screenshots

Google Forms

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Google Forms

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Google Forms Editions & Modules
Google Forms
Additional Pricing Details