123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

SurveyMonkey

522 Ratings
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

I believe when creating forms larger in scale, 123contactform would be well suited in terms of flexibility. It allows a creator that's familiar with HTML and inline CSS to manipulate the form to their will, providing them the desired outcome.
No photo available

SurveyMonkey

It is very very well suited as a feedback survey. If you want to know how you are doing, the analysis is wonderful. It tabulates all ranked and scoring questions, as well as spits out open-ended questions. I have not come across a survey that SurveyMonkey has not worked well with, but we do conduct mostly feedback surveys. If you are interested in graphs, make sure to be very careful with your question design. If you design the question wrong, your graph may not look right.
No photo available

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
SurveyMonkey
7.7
Survey templates
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.3
Themes
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
7.7
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
7.1

Survey Content

123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.1
Changes to live survey
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.7
Question design help
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
6.8
Multiple question types
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.7

Survey Logic

123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.3
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.3

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.4
Response tracking
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
9.5
Data export
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.1
Standard reports
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.5
Custom reports
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
7.8
Analytics
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.1

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
SurveyMonkey
9.3
Access controls
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
9.1
Compliance
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
9.4

Survey Distribution

123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.1
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.1

Pros

  • We could build html forms with little or no html experience. This is empowering.
  • We were notified right away when someone completed a form. This was helpful with scheduling workshops, among other things.
  • The reporting feature was great, as it was easy for administrators to see results at a glance.
Ann Murray, M. Ed. profile photo
  • SurveyMonkey Analysis - SurveyMonkey tabulates all scores of a survey. You do not need to figure out averages, how many people chose what option, etc... I am not a very visual person, but they also provide the user with graphs to each question. If you are visual, these graphs would be a great help. The filters in the analysis section are also wonderful. We may want to know how every client in an industry answered, so we can single out that industry and Survey Monkey tabulates all results. We can figure out how all of our new clients answered, compared to how all of our longer-term clients have answered. These are wonderful tidbits of information for our client servers. Does one industry group seem to perform better with clients than another? Do we need to change our service model for newer clients to ensure that they are as happy as our long-term clients? SurveyMonkey can give us the answers almost immediately.
  • SurveyMonkey Help - Customer Service is a big deal when purchasing a product. Survey Monkey says they will get back to you within 24 hours with answers to your questions, and not only do they make good on that promise, they usually get back to me within hours! They give me detailed help, as well. I know that when I have a question their customer service department will always come through in a timely fashion.
  • SurveyMonkey Design - Designing a survey is extremely simple. I usually do it from scratch, which i have a very easy time with; however, they also give standard survey designs for their users to use!
No photo available

Cons

  • More question types
  • More fields that are free
Bindesh Rach profile photo
  • I have talked about the singled out filters a lot in this review, because they are so helpful to myself and my firm. This is a new mode of analysis that Survey Monkey has and I absolutely love it. I have had one issue with the filters though and i will use an example. One of our industries performed very well in our client survey and they also had about 1/5 of our responses. I was curious to see what the firm scores would look like if I took that specific industry out. I selected the industry question and selected all of my industries, except that high performing one. One of my selections was "Other" because not all of our clients fall into one of our main industries. When I clicked, Analyze, it gave me a total of three surveys, which is very clearly not correct. It should have been our total, minus the high performing industry. I emailed Customer Service, and as usual, they did get back to me in a very timely fashion, with an answer. They said that it was a glitch in the system and were working on it. This was a couple of weeks ago and it still has not been fixed. That has been my only issue/complaint!
No photo available

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron profile photo
SurveyMonkey8.9
Based on 27 answers
We will continue to renew SurveyMonkey as it's an excellent tool for collecting customer data. The user interface is intuitive and we can share the log in information with virtually anyone in the company and they can easily create and analyze surveys for their department needs. SurveyMonkey is just a great fit for our organization
No photo available

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
SurveyMonkey9.9
Based on 2 answers
Useability is one of SurveyMonkey's strong points. Made for the non-researcher to be successful at research.
Rachel Berry profile photo

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
SurveyMonkey10.0
Based on 1 answer
No answer on this topic is available.

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
SurveyMonkey6.0
Based on 1 answer
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet profile photo

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
SurveyMonkey8.0
Based on 2 answers
2 hour response time. Easy to talk to, give quick and precise answers.
Eric Ely profile photo

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
SurveyMonkey10.0
Based on 2 answers
Implementation not required.
Rachel Berry profile photo

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
Brad Price profile photo
I have only used SurveyMonkey for survey software
Alissa Levanway profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
Bindesh Rach profile photo
  • created a better working environment - allowing co-workers to interact with each other when they previously wouldnt
  • increases employee engagement - we know which employees are participating in survey because of the real time notifications
  • we are able to create free surveys. reducing time and money spent on an employee trying to draft a survey from scratch. everything needed to send out a survey is made available on surveymonkey.
No photo available

Screenshots

SurveyMonkey

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

SurveyMonkey

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
SurveyMonkey Editions & Modules
SurveyMonkey
Additional Pricing Details