SurveyMonkey

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561 Ratings
38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.8 out of 101

SurveyMonkey

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
561 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

SurveyMonkey

SurveyMonkey is well suited for someone collecting data for more than 10 questions. It's also suited for those that have a large population to survey
Stacey Pagan profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
SurveyMonkey
7.5
Survey templates
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.2
Themes
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
7.5
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
6.8

Survey Content

123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.2
Changes to live survey
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.8
Question design help
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
7.2
Multiple question types
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.6

Survey Logic

123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.4
Response tracking
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
9.2
Data export
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.4
Standard reports
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.3
Custom reports
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
7.8
Analytics
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.2

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
SurveyMonkey
9.2
Access controls
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
9.1
Compliance
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
9.3

Survey Distribution

123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.2
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.2
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.3

Pros

  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
Prasar Sharma profile photo
  • A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
  • Allowing for a large number of participants to be mailed at once is a huge plus.
  • Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.
Stacey Pagan profile photo

Cons

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
Ann Murray, M. Ed. profile photo
  • I truly feel there is room for improvement around the cost associated with an account. We are a 100% nonprofit, do not raise any type of funds, operating solely on a grant. Providing a deep discount for nonprofits like myself would get you further word of mouth than a review.
Stacey Pagan profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
Developed more permanent forms for my website that allow for data capture and analysis
Bindesh Rach profile photo
SurveyMonkey8.9
Based on 27 answers
We have been renewing and will continue to renew our Survey Monkey account. I use it for all of our Marketing needs, and the rest of the firm is now aware of it's capabilities and peoplevery often come to me and want a survey done. Aforementioned, I believe our ROI is very high and it is an inexpensive product
No photo available

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
SurveyMonkey9.9
Based on 2 answers
Useability is one of SurveyMonkey's strong points. Made for the non-researcher to be successful at research.
Rachel Biederman profile photo

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
SurveyMonkey10.0
Based on 1 answer
No answer on this topic is available.

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
SurveyMonkey6.0
Based on 1 answer
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet profile photo

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
SurveyMonkey8.0
Based on 2 answers
2 hour response time. Easy to talk to, give quick and precise answers.
Eric Ely profile photo

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
SurveyMonkey10.0
Based on 2 answers
Implementation not required.
Rachel Biederman profile photo

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Prasar Sharma profile photo
I have only used SurveyMonkey for survey software
Alissa Levanway profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
Bindesh Rach profile photo
  • SurveyMonkey has helped to increase my productivity.
  • SurveyMonkey has made certain parts of my job easier.
  • I cannot think of any negative impact.
Sandy Breihan Sinclair profile photo

Screenshots

SurveyMonkey

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

SurveyMonkey

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
SurveyMonkey Editions & Modules
SurveyMonkey
Additional Pricing Details