123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

SurveyMonkey

467 Ratings
Score 8 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

This is great for setting up workshops and trainings. You know right away when people sign up so you can send out materials. The reporting is useful when meeting with colleagues or administrators. You can easily customize them to meet any need. It can be useful when collecting payments for events, such as field trips or prom. You just need to specify how payment can be made, as not all payment types work with this

SurveyMonkey

Survey Monkey is easy to use, which makes it a practical option for pretty much any occasion, regardless of who's using it - a manager, an analyst, an executive etc. The very intuitive interface makes it user-friendly enough for even the busiest person to set up a survey, customise it to their own specifications, send it over to the various stakeholders, track responses and report on those responses. I've also used it to send surveys to very large groups of people, so I can definitely say that Survey Monkey is easily scalable, whether you're building a survey for one person, ten people, or hundreds of people - or even if you're building multiple surveys at once (e.g. for A/B testing).

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
SurveyMonkey
7.3
Survey templates
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
7.8
Themes
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
6.9
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
7.1

Survey Content

123FormBuilder (formerly 123ContactForm)
SurveyMonkey
7.7
Changes to live survey
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.2
Question design help
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
6.8
Multiple question types
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.1

Survey Logic

123FormBuilder (formerly 123ContactForm)
SurveyMonkey
7.9
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
7.9

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
SurveyMonkey
7.9
Response tracking
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
9.3
Data export
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
7.3
Standard reports
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
7.8
Custom reports
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
7.2
Analytics
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
7.9

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
SurveyMonkey
9.1
Access controls
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
9.1
Compliance
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
9.2

Survey Distribution

123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.0
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
SurveyMonkey
8.0

Pros

  • We could build html forms with little or no html experience. This is empowering.
  • We were notified right away when someone completed a form. This was helpful with scheduling workshops, among other things.
  • The reporting feature was great, as it was easy for administrators to see results at a glance.
  • SM provides the ability to customize surveys visually and analytically. Visual design elements include html coding, them customization and saving, text alteration, image uploading/internal branding. Analytically, SM offers numerous types of questions that can be used in designing the survey to fit your analysis needs. For example, if I want scores, I use the rating scale option. If I am interested in demographic information such as "career level", I choose drop down or multiple choice to obtain the output in percentages. There is also question logic and page logic, custom disqualification pages.
  • What's more? Customize settings such as anonymous/not anonymous, allow multiple responses per computer/one response per computer, set up multiple collector links per survey, customize thank you pages, publish/not publish results, filter responses, cross reference data, customize charts in the SM tool, download per question, and much more.
  • SurveyMonkey offers multiple download formats once you have survey results (e.g., PDF, Excel, and now PPT). The summary downloads are fairly clean and easy to understand. Many customers are very happy with raw data summaries requiring very little manipulation. At the same time, I can enhance raw downloads by setting up my own templates to transfer results and analyze them further. Additionally, there is an option to download response per participant using text or numerical coding (this is handy if need deep analysis and SM is compatible with SPSS).
  • SurveyMonkey is always improving their tool. I have given feedback at various points in time and soon enough, the enhancements I request become a reality (probably because many other users are also asking for the same thing). For example, a while ago I requested to be able to download one individuals' survey responses in PDF and now they have that option. This tool is also affordable and user friendly.

Cons

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
  • I have talked about the singled out filters a lot in this review, because they are so helpful to myself and my firm. This is a new mode of analysis that Survey Monkey has and I absolutely love it. I have had one issue with the filters though and i will use an example. One of our industries performed very well in our client survey and they also had about 1/5 of our responses. I was curious to see what the firm scores would look like if I took that specific industry out. I selected the industry question and selected all of my industries, except that high performing one. One of my selections was "Other" because not all of our clients fall into one of our main industries. When I clicked, Analyze, it gave me a total of three surveys, which is very clearly not correct. It should have been our total, minus the high performing industry. I emailed Customer Service, and as usual, they did get back to me in a very timely fashion, with an answer. They said that it was a glitch in the system and were working on it. This was a couple of weeks ago and it still has not been fixed. That has been my only issue/complaint!

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
SurveyMonkey8.9
Based on 27 answers
We have been renewing and will continue to renew our Survey Monkey account. I use it for all of our Marketing needs, and the rest of the firm is now aware of it's capabilities and peoplevery often come to me and want a survey done. Aforementioned, I believe our ROI is very high and it is an inexpensive product

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
SurveyMonkey9.9
Based on 2 answers
Useability is one of SurveyMonkey's strong points. Made for the non-researcher to be successful at research.

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
SurveyMonkey10.0
Based on 1 answer
No answer on this topic is available.

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
SurveyMonkey6.0
Based on 1 answer
still to many limitations for more complex surveys --skips, filtered questions, etc.

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
SurveyMonkey8.0
Based on 2 answers
2 hour response time. Easy to talk to, give quick and precise answers.

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
SurveyMonkey10.0
Based on 2 answers
Implementation not required.

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
I haven't used other survey platforms recently.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
  • It has helped us obtain information from people that have helped us improve in some areas where we were lacking.
  • Sometimes it didn’t do the job of giving us the flexibility to obtain all the answers needed for the business.
  • Some users complained that they could not understand how to use the software to help us answer our questions.

Screenshots

SurveyMonkey

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

SurveyMonkey

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
SurveyMonkey Editions & Modules
SurveyMonkey
Additional Pricing Details