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AVI-SPL

AVI-SPL

Overview

What is AVI-SPL?

AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.

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Recent Reviews

AVI-SPL

10 out of 10
May 09, 2024
Incentivized
AVI-SPL is our preferred AV vendor for all our audio visual needs. Design , planning , and servicing all our conference rooms. They handle …
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Thanks!

10 out of 10
May 06, 2024
Incentivized
We use them for purchasing pro av equipment but are open to using them for integration services.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Service Offering Details

What is AVI-SPL?

AVI-SPL is a global digital enablement services provider that offers collaboration technology solutions, which include IT managed services. Their teams strategize, design, deploy, manage, and support audio visual (AV) and unified communications (UC) solutions that they present are simple-to-use, scalable, secure, and measurable to ensure business objectives are achieved.

AVI-SPL's expertise includes collaboration partner certifications, such as:
  • Cisco Customer Experience (CX) Specialization
  • Google Member Level Partner
  • Microsoft Managed Partner
  • Microsoft Modern Work Partner
  • Poly Platinum Partner
  • Zoom Certified Integrator and Master Agent

AV/UC technology services and support

  • design, planning, installation, and integration
  • 24/7 support from four Global Service Operations Centers
  • on-site, online, and on-demand end-user training
  • voice cloud calling and contact centers
  • user experience services
  • AVI-SPL Symphony user experience management platform to administer, monitor, control, and analyze your multi-vendor AV, UC, and meeting environments.

Additional audio visual and virtual event services

  • hybrid learning technology that supports flexible learning environments
  • experience technology that delivers immersive customer experiences
  • complete digital signage solutions, including hardware, content creation, and content management software
  • video production, broadcast, and streaming services, and remote-controlled multi-camera broadcast studios
  • virtual event management for Webex by Cisco, Microsoft Teams Live, and Zoom

AVI-SPL Screenshots

Screenshot of AVI-SPL Symphony mobile appScreenshot of AVI-SPL meeting room reference designsScreenshot of AVI-SPL meeting and collaboration solutionsScreenshot of AVI-SPL Symphony benefitsScreenshot of AVI-SPL services

AVI-SPL Videos

Powering the Hybrid Workplace with AVI-SPL Meeting and Collaboration Solutions
AVI-SPL Symphony Overview
XTG Experience Technology from AVI-SPL
AVI-SPL Experience Environments Featuring Interactive Digital Signage
AVI-SPL Northern Alberta Institute of Technology (NAIT) Case Study
AVI-SPL Truepoint Wealth Counsel Case Study

AVI-SPL Availability

GeographyGlobal

Frequently Asked Questions

AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.

CDW, Diversified Digital Signage, and Presidio are common alternatives for AVI-SPL.

Reviewers rate Vendor pre-sale highest, with a score of 9.4.

The most common users of AVI-SPL are from Enterprises (1,001+ employees).

AVI-SPL Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)50%
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Reviews and Ratings

(345)

Attribute Ratings

Reviews

(1-25 of 121)
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Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use AVI-SPL for our confrence center av/tech needs. They do preventative mainteance, zoom, digital screens, integrations, av tech support for events.
  • contracts
  • answer requests
  • get tech help for events
  • In our experience, requesting av techs for our events we have had many booking issues
  • In my opinion, response time for questions and assistance
  • In our experience, letting us know updates needed or what we do not need as we do not use it before asking
We feel like AVI-SPL is not as strong now that they are no longer just AVI. Communication, assistance, recommendations, overall quality is jut not what our company expects and needs.
May 07, 2024

AVI-SPL Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use AVI-SPL to handle all AV integrations in our Los Angeles and Brentwood offices. we are expanding coverage to some of our off-shore and international offices
  • design and infrastructure documentation
  • installation and attention to detail
  • ongoing maintenance and support
  • speed of on-site response times
  • hard to get back quotes, but i think this is due to complex company requests and large scale, multi-room projects
well suited for general office AV support and maintenance
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company sources high-end networking and AV solutions from AVI-SPL. AVI-SPL provides top-tier products and support that is critical to keeping our customers equipped with the latest cutting-edge technology.
  • Our account manager is attentive, responsive and knowledgeable.
  • Billing and accounting are handled in a very user friendly manner.
  • Product selection is impressive. Great quality offerings.
  • Great support on the products that are represented.
  • Better shipping costs/carrier options
  • Expansion of offerings. We would source more from AVI-SPL if they were to expand.
  • Online catalog
AVI-SPL is ideal for a project that requires specific attention to detail. They are able to provide product and support vs. just delivering a boxed product. AVI-SPL may not be a bottom dollar solution provider, but they offer the support and knowledge that are required to provide our customers with topnotch solutions. The expertise that they provide is key and has helped us secure many complex projects.
Karen Skunta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our design firm creates branded, content-driven environments. Our goal is to engage and educate our audiences.<br>AVI-SPL is our alliance that we partner with to provide the best technology that will support our design, enhance the experience and strengthen our client's brand.
  • Our AVI-SPL sales representative is unparalleled in his ability to quickly define and recommend the best technology solution to ensure a perfect fit with our design goals and our client's financial goals.
  • He is supported by a great AVI-SPL engineer who has worked with us on our designed environments to ensure that our custom fabricated installations hold all the required technology - perfectly.
  • Planning the installation and visiting the site, if necessary to ensure perfect installation is always an important part of the plan.
  • Open communications with the AVI-SPL project manager yields a sound schedule with appropriate time to deliver the end result.
  • The PM is part of the Cracker-Jack team of AVI-SPL installers who have taken on the multiple tasks required to fulfill installation in our uniquely designed environments.
  • We've been fortunate that they have delivered the majority of our client projects without drama - problem solving with wisdom and assurance in arriving at the solution.
  • ensuring that ongoing client operations will be able to maintain the technology.
  • Finally, AVI-SPL ensures that our clients' staff and their ongoing operatons will be able to maintain the technology due to proper training and a variety of customer care options available to fit any budget.
  • Well, in order to process payment using AMEX, it can take up to three people and even if a payment was just processed in the past month or two - all forms have to be filled out again.
  • While I'm not getting into the details - but if someone wants to hear them - I don't understand that if I approved a quote and paid a 50% deposit via AMEX to order the equipment (and filled out the credit card forms at that time), why I have to do that all over again in order to process final payment (remaining 50% of the project quote). I have no problem getting on one call indicating payment with my AMEX full card data - but having to fill out paperwork and then send it to one person at an office/state that will then call another person to contact me via phone (who is in another office/state) is a lot of work. And if I end up not being available for the call - then I have to reach out to get it going again. A lot of time that feels unnecessary.
I've done that in the beginning of this questionnaire.
Rob Dickehuth | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
AVI-SPL has been an excellent provider of audiovisual integration services. Their prices are competitive, their service before and after the sale is exemplary. Their technical staff is highly skilled and responsive to our needs.
  • Service
  • Pricing
  • Technical expertise
  • Their work is exemplary, so no improvements needed.
AVI-SPL has installed several conference room systems of various sizes. I would recommend them for any project.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use AVI-SPL for the design and installation of our conference room audio visual systems and other equipment installations. We have preventative maintenance and service agreements for those systems. They are also a preferred vendor for equipment purchases. When looking for recommendations for the latest and greatest equipment and technologies I will call on my sales reps.
  • Audio Visual system design
  • Troubleshooting for repair work
  • suggesting innovative new products
  • reaching specific people in the service department. I am usually not sure what technician they will send and due to our company's COVID protocols, I need forms filled out ahead of time by the techs that will be on site.
  • Reaching people for scheduling. Occasionally I have tried to schedule a service call, provided my availability when asked, and then not heard back to confirm a date. This has left the follow-up communication up to me.
  • When trying to reach the general service department for just a simple question, they always open up a service ticket that sometimes goes unanswered for quite a while. The last time this happened I just wanted to know when my next PM visit was due to be scheduled. I still have not heard back. It has been 5 days.
AVI-SPL does very nice design and installation work. I believe that they come up with innovative solutions. I understand how hard it is to do a nice project on a limited budget but it would be nice to see more options for designs saving money. Our departments and managers always want nice solutions (as everyone does), but don't always have a big enough budget.
May 01, 2024

AVI-SPL review

Score 1 out of 10
Vetted Review
Verified User
Incentivized
We have used AVI-SPL to implement audio/video solutions for campus spaces.
  • Send quotes that do not include all required parts
  • Providing accurate quotes for projects.
  • Estimating projects in a timely manner of at least 2-3 weeks
  • Meeting deadlines for scheduled installations
  • Communicating issues early and proactively
  • Listen to the customer needs
  • Meet expectations of the customer which AVI-SPL stated over and over that the expectations were reasonable and should be doable.
  • Get things done the right time so repeat and return trips are not needed.
  • Verify all parts for a project are in hand prior to sending the install team.
  • Manage the project well including daily reports when on-site
  • Follow customer's verbal and written expectations for communications when on-site.
At this time I can only tell you the negative as I have tried both in my current employer and at a previous employer to give AVI-SPL many chances to redeem themselves but have not once succeeded.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
AVI-SPL was used to design and install the AV and collaboration systems in our new office. The supplied a design proposal and project plan. Once selected the worked with our construction contractor to install. Post install they have continued to support the system and address needs.
  • Design
  • Project Management
  • Support
  • Installation and certification
  • Creation of proposals seemed to take longer than expected
AVI-SPL is excellent for office environment AV system design and implementation. They work well at creating multiple scenarios to manage budgets.
May 01, 2024

AVI-SPL Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
AVI-SPL is the integrator for a real time crime center that we are in the process of standing up. They are essentially the project manager over the construction and our working to keep us on our timeline. The handled the original bid for the job and provided expertise and logistical need to complete this project in a manner that would fit our current budget.
  • Phil Fortune has been an excellent sale rep. He is extremely responsive.
  • The y worked to meet our need within the confines of our budget.
  • The have worked to remain transparent on within our timeline.
  • Communication between contract and construction expectations was lacking. We were a bit surprised by our original timeline.
They are responsive and stayed within budget. This was very helpful with some of our constraints within this project.
May 01, 2024

AVI-SPL Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
AVI-SPL is our integrator partner in many of our US office, assisting with design, engineering, installation, and commissioning projects.
  • Detailed drawings
  • Incident reponse
  • Client Relations
  • Slow proposal response
  • Inconsistent experience across offices
  • Information retention and tracking
  • Documentation
Overall, AVI-SPL is great at what they do. Strong vendor network to assess solutions and provide information. They're lacking in the small details that other integrators are doing a better job of managing. In a multi-office environment in many different parts of the country, there could be more consistency with end user experience.
Keith Nguyen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
Typically, there is no issue with AVI-SPL. [...] has been overly supporting in assist with expediting orders, tracking information and keeping us updated should there be any delays.
  • Day to day updates
  • Provides Tracking information
  • Very very quick turn around time on quotes
  • very knowledgeable about products
  • Takes time to learn about customer projects and provides recommendations
[...] is an all star when it comes to customer service. He is always responsive and very professional. He honestly is the reason I come back to AVI-SPL.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
AVI-SPL helped our company set up a new conference room system in our new office by installing a conference room camera and microphone system. They were also able to install our new TV's as well.
  • Communication
  • Coordination
  • Implementation
  • Speed to install
  • Lead time on materials
  • Follow up after install
Well suited to help a small to medium-sized business/office implement conference call system/cameras as well as full AV systems throughout your office.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We consulted with AVI-SPL to equip our large training space for virtual, hybrid and in-person gatherings. We were looking to upgrade our existing equipment to professionalize our technology and infrastructure and to ensure seamless use of Zoom for meetings, webinars and offerings. We average a virtual, interactive training with 50-60 people once per month.
  • Thorough communication
  • Approachable sales team
  • Detailed scope of work
  • Post-project training/knowledge transfer
We were excited to work with a sales team that did not pressure us to purchase products that we did not need or that drove up the final bill. The sales team listened to our concerns, offered suggestions for utilizing existing technology and provided solutions that would allow us to continue to add and grow the technology infrastructure.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
We contracted AVI-SPL to upgrade the audio/video capabilities of our executive conference room at corporate and also in the largest conference room in the company. AVI-SPL designed and installed a Teams Meeting Room with 6 surface-mounted ceiling speakers and 3 ceiling microphones, a wall-mounted control panel and connected to an existing 85" display monitor.
  • Competitively priced quote
  • Detailed requirements
  • Initial project kickoff meeting
  • In my opinion, did not provide solution to initial issue with Intune Mobile Device Mgmt prevented connectivity. Despite numerous attempts to solve, AVI-SPL deferred to Microsoft for troubleshooting.
  • Personally, later experienced connectivity issues with Teams. AVI-SPL did not offer any solutions or attempts to help. After over a month working with Microsoft, discovered a previously unannounced Teams upgrade resulted in authentication issues.
  • Microsoft recommended AVI-SPL as a preferred partner. I would expect AVI-SPL to be more knowledgeable and supportive in trying to resolve the above issues, especially since we purchased the one-year support plan.
I think there's lack of knowledge and support in trying to resolve the issues we were experiencing with the Teams Meeting Room. Did not provide a solution to the initial issue with Intune Mobile Device Mgmt prevented connectivity. Despite numerous attempts to solve, AVI-SPL deferred to Microsoft for troubleshooting. Later experienced connectivity issues with Teams. AVI-SPL did not offer any solutions or attempts to help. After over a month working with Microsoft, discovered a previously unannounced Teams upgrade resulted in authentication issues. Microsoft recommended AVI-SPL as a preferred partner. I would expect AVI-SPL to be more knowledgeable and supportive in trying to resolve the above issues, especially since we purchased the one-year support plan.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We rely on AVI-SPL for AV design, engineering, and support. Our conference spaces are mission critical. If an issue occurs, we need it resolved promptly. We're capable of doing some initial troubleshooting, but any complications beyond that requires specialized skill. That's where AVI-SPL comes in. Generally, the support we receive is prompt and we get back to working in a reasonable amount of time.
  • A/V Support
  • Generating SOWs
  • Understanding customer requirements
  • Options for shorter on-site support SLA's
We've gone through a few other A/V support organizations over the years. Our growth and needs have greatly changed. Prior A/V partners proved to be severely lacking in capability. It felt like playing whack a mole with snuffing out issue after issue rather than addressing the root cause of issues. Since working with AVI SPL, the number of issues we've faced have dropped immensely.
December 28, 2023

AV Upgrade

Score 10 out of 10
Vetted Review
Verified User
Incentivized
AVI-SPl updated our Audio Visual system in our Auditorium. Our old system was no longer software supported. They designed and installed a new system that met our needs and was much more user friendly.
  • Listens to our needs.
  • Located parts that had shorted lead times.
  • Cleaned up after install.
  • none
If you are interested in making changes to a system or have unique requirements, they are the company to work with.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We partner with AVI-SPL to provide the audio/visual component on new construction distribution centers. They provide end-to-end consulting, procurement and installation. They do a good job of providing a clear and quick proposal that easily conveys the scope to the end-users and facilitates scope approval. Extremely easy to work with.
  • Customer interface
  • Attention to detail
  • Fast proposal generation
  • Good follow up
  • Easy to work with
  • Due to crew workload there can be little flexibility on installation
  • Can be expensive for a relatively straightforward scope
AVI is good for multi-projects with a national footprint. As one of many parts of a new construction project, it is very helpful to make one call and know it will get done correctly. They can be a bit more expensive, but you generally get what you pay for and I appreciate their consistency and ease to work with.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As a subcontractor for the Audio / Visual work. AVI-SPL developed a set of shop drawings that were reviewed and coordinated with other trades before any work began. This included prework inspections to ensure a smooth installation once on-site. There will also be Owner training at the completion of the work along with Operation & Owner manuals for future reference.
  • Understanding of the system that needs to be installed.
  • Asking questions if the documents are unclear.
  • If a problem arises, they are quick to respond to ensure everything is resolved.
  • Communication during handoff from bidding to the field team.
AVI-SPL did a great job during the bidding process of asking questions to ensure what they were bidding was the intent of the design team.
December 16, 2023

Great support

Score 9 out of 10
Vetted Review
Verified User
Incentivized
AVI-SPL is an integrator for our conference rooms for AV system and they have been supporting us closely and have been doing an excellent work for us. Any urgent incident at AV system, they come to our site and fix the issue professionally and timely.
  • Integrator
  • Service contract for AV system
  • Advisory for AV related project
  • Lead time for installation
  • Labor is very limited
When we have an issue for AV system, AVI-SPL resolve the issue very quickly. On the other hand, when I place an order for an project, due to the labor limitation, we needed to wait for several weeks to complete it.
December 15, 2023

My review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
they are our current AUDIO VIDEO vendor we use for support when we have issues IT cannot figure out . The problems that we have most frequently are mainly issue with aging equipement. When Equipment fails wer reachout to AVI-SPL to have them come onsite configure and replace equipment . they are normally pretty responsive
  • Communication
  • Friendly
  • service
  • communiation
  • Down Time
If we have equipment that fails sometimes it takes too long to have new equipment ordered and installed by AVI-SPL. Our conference rooms are a priority and sometimes it takes a month from time an issue is reported to when it fixed to have resolution. I think adding techs and planning would help. Basically we need better turn around time on issues
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use AVI-SPL to provide audiovisual installation and maintenance to our conference rooms. We have been utilizing a company called Adtech systems for nearly 20 years which was recently acquired by AVISPL.
  • Audiovisual Troubleshooting
  • Audiovisual Maintenance
  • Audiovisual Repair
  • Express Team capabilities
  • Project Management Communication
  • Delivery of quotes in a timely manner
AVI-SPL does a great job when our conference rooms break and malfunction. I feel like their response time and attention to detail on the service of our rooms is great.

AVI-SPL seems to not prioritize smaller/express projects and the transition from ADTECH systems to AVISPL was slow and clunky. Project timelines were dramatically longer than they should have been.
December 12, 2023

AV Services

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We partner with AVI-SPL for the delivery of complex audio visual collaboration projects in the United States and around the world. AVI-SPL provides installation entering resources as well as project management and design assist when required their ability to deliver large scale projects across the country on a consistent basis resolves all and any issues we are faced with.
  • Global hardware delivery
  • Technical expertise
  • Project management
  • Internal system processing
Consistency of project delivery always provides confidence in getting the job done.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We sought a partnership with AVI-SPL to address our audio-visual needs for our new police dispatch center. They helped us to design a 110" 4x8 customizable video wall that will allow us to display daily information as well as serve as a visual center for critical information during an evolving incident. They further helped us to incorporate visual information at the dispatch workstation, including audio resources that can be selected by the dispatcher at the desk. Part of our design included multiple 80-inch screens around the room customized as needed.
  • Communication
  • Attention to detail
  • Project management
  • We have not had any issues that would cause us to wish they would do anything differently.
I think AVI-SPL is well suited for any audio or visual needs. They are also a great partner when collaborating with other vendors. We particularly appreciated Jourdan as she helped to work with our other vendor and incorporate staff within AVI-SPL to accomplish the task. She is very knowledgeable about the industry and how AVI-SPL solutions can be used for partnered solutions.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As an AV consultant and installation vendor
  • Knowledgeable
  • Responsive
  • Responsible
  • Problem solver
  • Excellent relationship management
  • Inventory tracking
  • Compatibility confirmation of the equipment used
The overall impact has been positive in terms of employee experience given that we are currently resolving issues related to a couple of things AVI-SPL has been involved in.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
This vendor was in place before I came to the organization, and I am here less than one year. AVI-SPL is used for providing hardware and services (installation and support) for digital signage and video conferencing at various locations for the company. They have been working with my organization for four years. This is the second time that I have inherited AVI-SPL; and it looks like the second time that I will need to fully replace them with another vendor. They are more expensive than most. Installation quality has been a major issue. They have inconsistent processes in both their installation arm and support; neither of which seem to talk to each other or know what's going on. Quote to quote sees pricing discrepancies for the same item. Incomplete installations have occurred on many occasions, with hardware installed that I can't even use; yet they signed the project off as done. There is no apparent testing or certification process. They are very, very high maintenance. If you have the time and energy to call them on their missteps and follow-up to get things correctly, then it is possible to use them to accomplish what you need. They can do a lot of things well, and can deliver if pushed to timelines. They just don't do it consistently well, sometimes unprofessionally and you need to be prepared for the fall-out. Most often, at least recently, are just a vendor - not a partner.
  • Scale - can work on several sites at once
  • Processes broken: many are manual, some are missing
  • Service Support and Installation Support are disconnected
  • Execution through other third parties rather than bench strength - some unprofessional people have showed up to work at my sites
  • Lacks sense of urgency to solve problems
When you know what you want and how it should be done, they can be an asset. However, you still need to have a PM staff that can do the follow-up and verify execution, as I have found them short-cutting some things. If you don't know what you want or how to get it done, then they will do what they want and you may not get what you need.
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