Item: AVI-SPL
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

We use AVI-SPL for our confrence center av/tech needs. They do preventative mainteance, zoom, digital screens, integrations, av tech support for events.

Pros and Cons

contracts
answer requests
get tech help for events

In our experience, requesting av techs for our events we have had many booking issues
In my opinion, response time for questions and assistance
In our experience, letting us know updates needed or what we do not need as we do not use it before asking

Return on Investment

In our experience, poor av tech support results in clients not happy and not re booking with us
In my experience, tech that dose not work or hard to use results in loss of clients
In my opinion, new staff that do not have training on the system they created for us results in staffing issues and unsatisfied customers

Support Rating

we barley use it. In my experience, we have a tech that once in a while when in a pinch might call or text that knows the system best and usually willing to help

Employee Productivity

we have hybrid events and they help with tech support when the customer request to have them

Key Insights

Do you think AVI-SPL delivers good value for the price?

Not sure

Are you happy with AVI-SPL's feature set?

Yes

Did AVI-SPL live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AVI-SPL go as expected?

I wasn't involved with the implementation phase

Would you buy AVI-SPL again?

Likelihood to Recommend

We feel like AVI-SPL is not as strong now that they are no longer just AVI. Communication, assistance, recommendations, overall quality is jut not what our company expects and needs.

AVI-SPL - Conference Center

Overall Satisfaction with AVI-SPL