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An AV Partner that's Living Up to its Claims
December 30, 2023

An AV Partner that's Living Up to its Claims

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with AVI-SPL

We rely on AVI-SPL for AV design, engineering, and support. Our conference spaces are mission critical. If an issue occurs, we need it resolved promptly. We're capable of doing some initial troubleshooting, but any complications beyond that requires specialized skill. That's where AVI-SPL comes in. Generally, the support we receive is prompt and we get back to working in a reasonable amount of time.
  • A/V Support
  • Generating SOWs
  • Understanding customer requirements
  • Options for shorter on-site support SLA's
  • Less downtime
  • More uninterrupted moments for productivity
  • Decreased management efforts for resolving repeat problems
The support desk has been responsive, however, there have been times where they try to send us a technician in a timeframe outside of our agreement. So occasionally we have to push back a little to get the on-site support we need in a timely manner. Otherwise, they're pretty easy to work with.
We've not yet gone through any transformative projects with AVI-SPL just yet. We have scoped a few projects and plan to implement some solutions next year. That part of the process has been seamless. Scheduling for smaller projects has been a little difficult to find dates where both the installation team and the rooms they're working on are available. The biggest impact provided by AVI-SPL thus far has been a huge reduction in the amount of downtime for each of our rooms overall.
We've gone through a few AV partners since developing our AV program. We started with a small local shop, but they didn't have the expertise as we scaled. We moved to a larger local shop, but they struggled to provide support and I don't believe their designs were optimal. Our third go-round with a national firm seemed fine at first, but eventually they too were unable to provide the level of support we needed. So far, AVI-SPL has been getting us taken care of.

Do you think AVI-SPL delivers good value for the price?

Yes

Are you happy with AVI-SPL's feature set?

Yes

Did AVI-SPL live up to sales and marketing promises?

Yes

Did implementation of AVI-SPL go as expected?

Yes

Would you buy AVI-SPL again?

Yes

We've gone through a few other A/V support organizations over the years. Our growth and needs have greatly changed. Prior A/V partners proved to be severely lacking in capability. It felt like playing whack a mole with snuffing out issue after issue rather than addressing the root cause of issues. Since working with AVI SPL, the number of issues we've faced have dropped immensely.