Item: AVI-SPL
Rating: 8
Author: justin hill

Use Cases and Deployment Scope

they are our current AUDIO VIDEO vendor we use for support when we have issues IT cannot figure out . The problems that we have most frequently are mainly issue with aging equipement. When Equipment fails wer reachout to AVI-SPL to have them come onsite configure and replace equipment . they are normally pretty responsive

Pros and Cons

Communication
Friendly
service

communiation
Down Time

Return on Investment

Impact of business is negative when it takes too long to replace equipment

Support Rating

i have never spoke with them. normally i will normally just emal a help ticket to our sales person

Employee Productivity

negative

Alternatives Considered

Logitech Connect

faster resolve times

Key Insights

Do you think AVI-SPL delivers good value for the price?

Not sure

Are you happy with AVI-SPL's feature set?

Did AVI-SPL live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AVI-SPL go as expected?

I wasn't involved with the implementation phase

Would you buy AVI-SPL again?

Yes

Likelihood to Recommend

If we have equipment that fails sometimes it takes too long to have new equipment ordered and installed by AVI-SPL. Our conference rooms are a priority and sometimes it takes a month from time an issue is reported to when it fixed to have resolution. I think adding techs and planning would help. Basically we need better turn around time on issues

My review

Overall Satisfaction with AVI-SPL