OpenText Documentum features and reason to use
Our customers have a lot of documents for customers and product specifics. And managing them in a directory or at some storage was very …
Overview
What is OpenText Documentum?
OpenText acquired Documentum from Dell EMC in 2017, and now supports the enterprise content management (ECM) system. The vendor says users can build content-centric applications and solutions from collaborating on business documents to delivering case-based applications to managing highly precise…
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Popular Features
- Content capture & imaging (7)10.0100%
- File sync, storage & archiving (7)9.090%
- Document management (7)9.090%
- Records management (7)9.090%
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What is OpenText Documentum?
OpenText acquired Documentum from Dell EMC in 2017, and now supports the enterprise content management (ECM) system. The vendor says users can build content-centric applications and solutions from collaborating on business documents to delivering case-based applications to managing highly precise…
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What is OpenText Documentum?
OpenText Documentum Video
OpenText Documentum Overview
OpenText Documentum Competitors
- Amaxus CMS (discontinued)
- OnBase
- Microsoft SharePoint
- Oracle WebCenter Content
- IBM FileNet Content Manager
- OpenText Content Suite Platform
- Laserfiche
- Rocket Mobius
- Alfresco
- Perceptive Content
- Micro Focus Content Manager (formerly HP Records Manager)
OpenText Documentum Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | , |
| Mobile Application | , |
Frequently Asked Questions
OpenText acquired Documentum from Dell EMC in 2017, and now supports the enterprise content management (ECM) system. The vendor says users can build content-centric applications and solutions from collaborating on business documents to delivering case-based applications to managing highly precise processes in the most regulated business environments.
Amaxus CMS (discontinued), OnBase, and Microsoft SharePoint are common alternatives for OpenText Documentum.
Reviewers rate Content capture & imaging and Security, risk management & information governance and Integration highest, with a score of 10.
The most common users of OpenText Documentum are from Enterprises (1,001+ employees).
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(17)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users of the Open Text web app have made several recommendations based on their experiences. The three most common recommendations are:
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Stay true to document management standards before creating a system: Users recommend ensuring that the system adheres to established document management standards in order to maintain accuracy and efficiency.
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Explore other options before choosing Documentum: While some users find Documentum to be a good repository for saving documents and data, they suggest considering other interfaces that may offer more efficient solutions.
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Consider PLM tools as an alternative: Users suggest that Agile and Arena, among other PLM tools, may be better than Documentum for managing documents. However, if a PLM tool is not an option, Documentum is considered the best out-of-the-box tool available.
It is important to note that while some users recommend Documentum for its record management and documentation capabilities, others caution about high maintenance costs and the need for skilled labor. Additionally, users suggest negotiating pricing and packages, having experienced implementors and administrators, evaluating flexibility in accommodating changes, and considering long-term vision and investment. Some users even recommend using Documentum in specific browsers or replacing it with a more robust platform for web content management.
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Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
December 07, 2017
EMC Documentum - What's in it..
EMC Documentum was used across multiple departments in IT and also used as a Content Management and as a Web publishing platform across organization.
There are two instances of the Documentum:
1. One for the content management acting as Enterprise Content management across IT, where users store the documents, content for daily usage.
2. Another instance was used as a Web Content Management, where users create the site pages and publish the pages to the external corporate web site.
Multiple other content management systems got migrated to EMC Documentum because it solved the below business problems:
1. Security - Documentum provides tight security with granular level of maintaining the permissions on the content assets
2. Archival and Content Disposition: Content Disposal or archival is easy with Documentum
3. Records management: Legal and InfoSec documents maintenance is easy with Documentum using Records features.
4. Workflow management and Audit
There are two instances of the Documentum:
1. One for the content management acting as Enterprise Content management across IT, where users store the documents, content for daily usage.
2. Another instance was used as a Web Content Management, where users create the site pages and publish the pages to the external corporate web site.
Multiple other content management systems got migrated to EMC Documentum because it solved the below business problems:
1. Security - Documentum provides tight security with granular level of maintaining the permissions on the content assets
2. Archival and Content Disposition: Content Disposal or archival is easy with Documentum
3. Records management: Legal and InfoSec documents maintenance is easy with Documentum using Records features.
4. Workflow management and Audit
- Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
- Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
- Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.
- Dependency on the java on browser for documentum clients is sometimes painful
- Documentation and support site search is not user friendly
82.22222222222221%
8.2
- By migrating other products into Documentum and consolidating the content, we have saved time, resources and cost.
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Finance
Legal
HR
IT
Legal
HR
IT
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, Analysts - To support the business for any questions related to applications and the usage
Technical - To supportdocumentum environment , Systems, and custom applications developed on top of documentum
Operational: To support documentum platform, installations, upgrades, patches, webservers, application servers, networking acls
Other than the above, support is required from general teams like storage, networking, Database admin, Single sign on etc
Technical - To supportdocumentum environment , Systems, and custom applications developed on top of documentum
Operational: To support documentum platform, installations, upgrades, patches, webservers, application servers, networking acls
Other than the above, support is required from general teams like storage, networking, Database admin, Single sign on etc
- All the supporting documents related to Insurance are stored. Workflow is triggered when the contract gets started and finishes when the contract is finalized.
- Records management and Legal hold for Legal department. Implemented eDiscovery module to provide all the documents to legal when a request comes.
- IT department uses the Documentum system to store their personal, project related documents. Developed a custom client tool to provide easy access for all the employees based on the business unit.
- Migrations of pretty old Documentum systems to a new operating system and changing the database is quite a bit challenging. We worked on one project where we need to migrate the 20-year-old system to the new version and migrate it from Unix to windows, change DB from Oracle to SQL server. We have to build a process and tool to achieve this in phases
- Mobility - Want to develop a mobile application for Documentum which will allow people to work on BPM, D2 application. One interface for all customer requirements
We selected EMC Documentum because of its robustness and scalability.
November 11, 2015
EMC Documentum ECM product suite overview
Score 9 out of 10
Vetted Review
Verified User
EMC Documentum ECM products are being used across the company I am currently assigned as consultant. It is used globally within the company, and primarily for archiving/storing data, applying retention and managing content within the Research and Development department. It addresses problems of managing content for easy retrieval, storage, applying retention - the whole document life cycle.
- For transaction based content management, xCP product from Documentum product suite works excellent, supporting easy and fast development, huge throughput and integration with other products, like scanners etc.
- Documentum Content Server is probably the most robust and most advanced in the ECM field, which does an excellent job out of the box but provides much of extensions to be developed for specific client needs. Yet, for companies that don't require so many features, there are definitely cheaper solutions that gets the basic ECM work done.
- Newly changed interface approach for xCP and D2 products are quite appealing to customers and very fast, when in comparison with web based applications. Yet, with Documentum 7, even wdk is faster and more robust.
- WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
- EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
- Increased document throughput and automation for transaction intense business processes.
- Increased document turnover time for reviews and approvals.
- Increased employee efficency
- Easier adherence to document retention as required by governing institutions.
- Opentext Livelink 9.7/ ContentServer 10.5
While Livelink has many more modules out of the box and provide some more functionality which can be applied to document lifecycle without writing any customizations, from the support perspective Documentum is much cheaper to support and it is much more stable than Opentext ECM products.
Change management was a big part of the implementation and was well-handled
July 25, 2014
Why Documentum?
As a consultant I work with a variety of organizations in various industries, assisting them with the implementation of EMC's Documentum platform. Our projects have ranged from single departments to global corporate roll-outs. Use cases ranged from simple document version control to fully automated Event Management and content publishing environments.
- Documentum's backend repository engine is probably one of the most robust, best-designed repository's currently available. While other vendors seem to constantly release new "implementations", Documentum's design has remained virtually unchanged since it was first released, yet it continues to address the content management needs of users.
- Although there are many document and content management platforms available today, Documentum probably has the largest collection of modules to address varying functional needs.
- Recent releases of Documentum have provided significant improvements in user-friendly development and configuration tools, making it easier to rapidly configure and deploy applications based on the Documentum platform
- Documentum provides a large number of interfaces and APIs for managing the application as well as for building custom solutions/add-ons. This makes it an extremely flexible platform that can be used to build most any kind of application
- Documentum's support infrastructure and the general online community is well established and broad
- In the past some of Documentum's add-ons have been very difficult to use (e.g. Documentum for Outlook) and difficult to configure (e.g. ADTS and MTS).
- Due to the inherent complexity of some of the add-on modules, it was likely (at least in early releases of some of these modules) that they contained difficult to isolate bugs and other anomalies. The good news is that EMC's Support Teams provide relatively good and rapid service to assist with the resolution of such issues
- Documentation is probably Documentum's weakest feature. Although significant amounts of documentation are available for all components, and there are very few items/aspects that are NOT documented, the organization of the documentation sometimes makes it difficult to find what you are looking for at times.
- In the past, as new add-ons were created and released, some of these ended up being short-lived (either due to users not adopting them or if it was found that the implementation was questionable). Depending on the solution, it may be advisable not to be a "first-adopter" and wait to see what happens to it before deploying it.
- Better version tracking and easier retrieval of content
- Significant improvements of content publishing solutions (faster cycle times, more accurate content releases, better management of security)
- There can be some significant ramp-up times, particularly where custom components are required, but other products may not even offer the option for such custom add-ons
- Improvements in adherence to regulatory requirements
There are numerous other products available including SharePoint, Stellent, FileNet, etc. Most offer many of the same solutions and modules that Documentum provides, however some, such as SharePoint, still have significant shortcomings when it comes to true, enterprise-level document management that require workaround solutions, either via architectural or custom tweaks. The Documentum platform tends to excel in its flexibility due to its available APIs and configuration options. In addition, the stability of its backend repository makes it ideal for global, enterprise-level solutions.
July 24, 2014
Is Documentum investment worth?
It is used by a few departments at the moment. It helps to manage sensitive documents in a secure way.
- Security management is very good
- Very robust product
- No performance issues with enormous data
- User Interface improvement
- Ease of Use or user adoption
- Robust integration with other applications
- Fast and Secure document storage and retrieval
- Improved efficiency with single repository and taxonomy structure
- SharePoint
Robustness of Documentum is far better than SharePoint.