Higher Logic Community Reviews

CMS for websites could be more user-friendly.

Can be hard to integrate in some instances.

Integration with traditional social media outlets would be great.

This may seem a small detail, but when tracking through our pages of communities, the user has to manually scroll back to the top after navigating to the next page. This can be a little frustrating!

Sometimes the load time can be slow.

We've experienced more outages with the site than we thought we might. Our members and leadership get frustrated when this happens. They don't want a break in their communications!

The admin dashboard (which is already going to be changing). I think the new setup will be really beneficial for new staff members who may come on to assist with the community.

They work with our AMS, but the version of our AMS isn't supported for all of their products which prevents me from using some of the products they offer that would make our organization's processes much easier to manage than they are today.

Since they are a SaaS organization, each of their products is designed to work together. This is great. What isn't great is that they don't offer any kind of bundle pricing or combined billing. So each product is billed at its own rate, individually each year. This makes it hard for smaller and non-profit organizations to utilize a large number of their products because the cost can be steep in the long run and it's a billing nightmare since you might not get the invoices for all of the services at the same time (or in our case they might not be sent to the same person(s) for each invoice).

Additional reporting capabilities for the community admin. I know they are working on this piece so it will get there eventually.

The ability to incorporate community elements/widgets into external websites needs improvement.

While useful, digest emails need to be more configurable to meet company branding requirements and to make digests more visually appealing.

The platform needs a tool that allows users to create pop-up chat rooms with select users. It could also benefit from the ability to create spontaneous video hangouts among groups of users--more synchronous community features.

The UX for the document library needs to be improved.

Reporting is copious but you cannot build your own reports so you may have lots of information in several different reports and have to pick and choose across several to combine manually. Exporting functionality is there but there are some reports that are only a screen shot and you cannot export them.

The support ticketing system has an outrageous number of options that make it almost impossible to figure out what I'm supposed to input every time I experience an issue with the platform, which causes further frustration for fear of not knowing if you are sending your concern to the wrong place.

When moving around pieces of information on an individual's profile it automatically moves that piece to the top of the section you are working in, leading to tedious reordering or demographic pieces.

You have to copy/paste sections when trying to edit navigation of your pages instead of a simple, intuitive drag & drop. They claim to be changing this soon.

Some people are not as tech-savvy as Higher Logic staff and other clients, making it challenging to always keep pace with others.

My only concern about the vendor is the speed at which they are growing.

Functionality: Polling. Survey. Pin Communities (certain Communities vs others)

Report enhancement on VM.

Better Client Example library with up-to-date resources

Having the chat support available more often

Because Higher Logic is on the cutting edge of keeping things current as a community manager it can be really hard to keep current on all their updates and releases.