Klaviyo

We are a Shopify Agency so we work with dozens of ecommerce clients across different sectors. We primarily support with on site conversion, but a big part of this is conversion and we need to ensure our merchants are re-targetting users who are engaged with their brand. That's where Klaivyo comes in. Klaviyo is what 9/10 of our clients use for their email marketing so often we support with setups, and advising on what they are missing.

• Allowed out merchants to immediately increase revenue
• Increased CLTV [Customer lifetime value]
• Allowed us to add new functions which are backed by email campaigns (e.g. loyalty campaigns, preorder etc...)

Intuit Mailchimp and MailerLite

MailerLite, Intuit Mailchimp, Buffer, Swym, Recharge, Dataships, Gorgias

I use it for campaigns on new products, sales, promotions, and general info, as well as automated email flows for e-commerce, such as abandoned cart, browse abandonment, and winback campaigns. Their tool is easy for designers to use to create templates for the company, helping us grow sales and maintain a healthy email subscriber list.

• Continued growth from 10-20% YoY.
• Improved retention rate of customers.
• Help increase awareness of new products.
• Helped recover abandoners on site to improve conversion rate.

Attentive Mobile, Intuit Mailchimp, Twilio SendGrid and Constant Contact

Attentive Mobile, Shopify Plus, Yotpo

We use Klaviyo for all of our marketing emails that go out nearly every day! As well as our newsletter. And as a result it's an amazing tool at not just sending, but in collecting the data on those emails. Allowing us to know what subjects garnered a click, which products people clicked on the most, and how often people unsubscribe from just 1 too many emails.

• Saves the support team hours, we've had people swear they have not gotten an email...and you can see that they opened it 3 times in the last 48 hours.
• Fraud Reduction! Because of the tracking, you can find out when a customer is trying to say they didn't receive notice about an upcoming subscription, but they had, and clearly deliberately are hoping for pity to receive both a refund and the item that was delivered.

Shopify

Shopify, Shopify Flow, Skio

Klaviyo proved to be a key tool in our migration to a new ecom platform and relaunch of our DTC business. The onboarding easily allowed us to import our existing mailing list and warm it up, and their team assisted us in developing proper pre and post sales flows, along with transactional messages that were more robust than what our ecom platform offered. Klaviyo provided a source of truth that integrated fully with our ecom platform and allowed us to accurately track activity and tag customers with relevant data.

• Increased our returning customer % significantly
• Allowed ease of remarketing to highly engaged customers
• Made expanding campaign plans easy and effective

Attentive Mobile

Shopify Plus

We use Klaviyo for communicating with our customers. This includes marketing messages as well as transactional messages. It's great to have all of those systems integrated into a single source. Even being able to see what a customer had in their cart when they attempt to use a coupon can help us diagnose where the breakdown occurred. We have Klaviyo deeply integrated into our tech stack to deliver a unified customer experience.

• Positive impact in time to value for customized emails.
• We see great return and customer satisfaction from "letter from the founder" emails for first-time customers.

ShipStation, Help Scout, WooCommerce