KrispCall

Score7.3 out of 10

5 Reviews and Ratings

What is KrispCall?

KrispCall is a phone app for businesses that integrates with a CRM. With access to phone numbers in over 100 countries, It can be used to maintain a consistent and professional image wherever a business operates.

KrispCall includes a Power Dialer for sales teams, enabling lead connections, while Call Coaching allows managers to provide real-time guidance, optimizing every interaction for success. The Bulk SMS feature amplifies outreach efforts, driving targeted campaigns to boost engagement and impact.

KrispCall's AI capabilities include features like automated call transcription and intelligent response suggestions that are fully integrated into the business phone system.

Categories & Use Cases

Media

a few of the CRMs that KrispCall can integrate with.

some of the Local, International & Toll-Free Numbers available, across 100+ countries, to stay connected with clients worldwide.

the Power Dialer, enabling users to make more calls quickly and effectively, driving better results.

an example of the real-time call coaching, including listening, whispering, and barging,that guides and supports teams during calls.

an example of the centralized communication channels that are organized and accessible with the Callbox, which consolidates calls, SMS, voicemails, and recordings into a single dashboard.

1 / 6

Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.7
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.4
Call recording
Automatic recording of inbound and outbound calls
Category average: 7.9

Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.1
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8.2
Mobile app for iOS
App for iPhone and iPad
Category average: 8.1

Neha Pant View profile

Account Manager- Existing Business in Sales at Wingify (51-200 employees employees)

Use Cases and Deployment Scope

We are in Sales, and Krispcall helps with reaching out to the prospects and doing the necessary work. I really like how I can do the live call monitoring of my team members. The sales recording feature is also wonderful when I need some real-time analytics for the sales call along with the auto transcription of the conversation when in a hurry. I also find the call tagging feature very effective when searching for calls.

I have heard they are also launching bulk SMS, which I guess will be another great feature for outreach.

Pros

Ability to do live monitoring of calls whenever I need to provide real time feedback to my team members as it also ensures smooth interaction
Liked the option of auto-transcription whenever I am in a hurry and need just basic transcript of what happened on the call
Call Analytics is also great for you to help identify trends, and get some granular data points for making some strategic decisions

Cons

Integration with Salesforce isn't there, which I believe every software must have these days.
No bulk SMS feature

Return on Investment

seamless process for live feedback and monitoring
helpful in strategic decision making
reduce the burden of listening to the calls, as at times auto-transcript does the job for you