What users are saying about
Top Rated
127 Ratings
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Top Rated
496 Ratings
Top Rated
127 Ratings
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Score 8.7 out of 100

SolarWinds NPM

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Top Rated
496 Ratings
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Score 8.8 out of 100

Highlights

PRTG and SolarWinds NPM are network performance monitoring options with similar feature sets, both able to support multi-vendor and multi-site enterprise networks, both well rated. They are directly competing solutions and are both available on a paid license (subscription or perpetual), however PRTG also is available on a limited free version. SolarWinds NPM is generally deployed at midsize or larger organizations and enterprises, while PRTG is deployed at companies of all sizes, predominantly midsize companies.

Features

Users describe several standout reasons that either PRTG or SolarWinds NPM might be an excellent choice for monitoring network performance. They are solutions with somewhat overlapping strengths.

PRTG is generally noticed for its customizability, offering a vast array of sensors as well as configurable alerting to suit any need. It is a leading agent-based solution, and its sensors are noted to be easy to set up and flexibly deployed to monitor almost anything. Additionally, users like the price, and report that PRTG stands out as one of the most affordable, enterprise capable monitoring options.

SolarWinds NPM is also favored for its configurability, though the emphasis is on its reporting and historicals, as well as its detailed high-level overview of network performance; it’s excellent reporting is its standout feature. Also, SolarWinds NPM, as part of the SolarWinds Orion platform, is more highly extensible than alternatives, with innumerable highly functional add-ons, modules and integration with other well-regarded SolarWinds tools (e.g. Netflow, SolarWinds SAM, ). Notably, users deploying SolarWinds for challenging multi-site networks, or for monitoring multiple clients’ networks (e.g. MSPs) are among the solution’s fans.

Limitations

There may also be reasons to not deploy PRTG or SolarWinds NPM to monitor a network.

Especially compared to SolarWinds NPM, PRTG is not as well liked for its reporting. Its UI, mobile app, are said by some to be ugly, and its reporting is less scrutable than SolarWinds’. Also some say its MIB could use updating. The more complex the network, the less users say PRTG is easy to use and begin to start describing issues with configuration, indicating it may be best for modestly sized networks.

SolarWInds NPM is a pricey solution, it costs more than similar options, and that it has greater hardware requirements and resource usage than similar solutions as well. User complaints frequently include that the support is not as good as it could be,  and that response to feature requests and new device support is slow. Also, many dislike that it is tied to Windows, and does not optionally support Linux environments.

Pricing

PRTG offers custom subscription based licensing for enterprises, or a number of tiers for perpetual licensing: PRTG 500 (500 sensors, 1 server installation) is $1,750; PRTG 1000 (1000 sensors, 1 server) is $3,200; PRTG 2500 (2,500 sensors, 1 server) is $6,500; PRTG 5000 (5000 sensors, 1 server) is $11,500; and PRTG XL1 includes unlimited sensors and 1 server installation for $15,500. PRTG “sensors” are one aspect monitored on any particular device (e.g. CPU load, a port switch, etc.). PRTG is free to use with up to 100 sensors.

SolarWinds NPM is available from SolarWinds and from third-party VARs. It is available with a 30 day free trial, and then priced per number of items monitored. afterwhich pricing starts at $1,583 for a year-long subscription (100 monitored elements) or via perpetual license for around $3,000 (1 year support included). Higher product tiers’ pricing is not published, though it can be fairly estimated to be similarly priced per element as the 100 element tier.

Likelihood to Recommend

PRTG

PRTG is well suited to any organization that needs to monitor devices and systems on their network. Compared to other products on the market, it is is easy to set up, manage and use on a day-to-day basis.The only place where it would be less appropriate would possibly be an environment where multiple probes were required for geographic purposes and a probe device (ie, a PC) isn't available in each location. This is fairly unlikely, however, but would depend on the network infrastructure.
Anonymous | TrustRadius Reviewer

SolarWinds NPM

SolarWinds NPM works well for us as we are a relatively small shop with a limited number of servers/interfaces to monitor. If you were a larger shop the licensing for SolarWinds would get very expensive because they license it per "node" or item you want to monitor. If you want to monitor hardware and network on a single device, that's 2 nodes
Matthew Harper | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

PRTG
8.5
SolarWinds NPM
8.6
Automated network device discovery
PRTG
8.7
SolarWinds NPM
8.7
Network monitoring
PRTG
9.4
SolarWinds NPM
9.5
Baseline threshold calculation
PRTG
8.3
SolarWinds NPM
8.5
Alerts
PRTG
9.2
SolarWinds NPM
9.5
Network capacity planning
PRTG
7.8
SolarWinds NPM
8.1
Packet capture analysis
PRTG
8.5
SolarWinds NPM
8.0
Network mapping
PRTG
7.6
SolarWinds NPM
8.0
Customizable reports
PRTG
8.1
SolarWinds NPM
8.6
Wireless infrastructure monitoring
PRTG
7.9
SolarWinds NPM
7.9
Hardware health monitoring
PRTG
9.2
SolarWinds NPM
8.9

Pros

PRTG

  • Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
  • I really liked how easy it was to add alerts by SMS. So easy to setup.
  • I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
Dan Reynolds | TrustRadius Reviewer

SolarWinds NPM

  • Using SNMP to automatically discover my network devices, while collecting the network information to produce a detailed network inventory.
  • The automatic discovery of the connection between L2 and L3 devices.
  • Using NetPath across the hybrid clouds is a time saver and pinpoints where to focus resources to fix issues.
JAMEY TITONE | TrustRadius Reviewer

Cons

PRTG

  • Windows Only: PRTG does not support any other platform. Personally, I do not like tools that run on Windows because Windows requires a frequent update, which means downtime. You want your monitoring tool to be as highly available and low maintenance as possible. That and you also require a server license and Windows consume more hardware resource than other platforms. PRTG needs to add support for Linux.
  • Limited ability to do things in bulk. There is no way I know of to mass onboard devices or to mass edit devices. So you will by modifying 1 device at a time. For instance, it would be useful to modify the name or company of 200 devices in one shot.
  • Somewhat weak widgets and dashboard. If you put a lot of effort into it, you can probably come out with a very useful dashboard to keep an eye on key systems/devices. However, some widgets can look nice at first but they are not so useful or easy to understand. Again, it can be done, but a lot of effort is needed to get it right.
  • White interface only. This might not seem like a big deal, but if you have people who use the tool all the time to keep an eye on the system, it can strain your eyes. Need a dark theme.
Anonymous | TrustRadius Reviewer

SolarWinds NPM

  • The map editor select rectangle needs to be improved on as when you drag it it can get out of control.
  • Need a more intuitive way to configure interfaces between nodes in map editor.
  • Acknowledging and erasing node warnings should be more intuitive.
Brian Rafferty | TrustRadius Reviewer

Likelihood to Renew

PRTG

PRTG 10.0
Based on 2 answers
It is now an essential tool for monitoring and maintaining the health of our network and systems.
Anonymous | TrustRadius Reviewer

SolarWinds NPM

SolarWinds NPM 9.1
Based on 22 answers
Low maintenance cost and great support on problems and issues. SolarWinds has been used here for over 10 years and we are able to have minimal down time and has been solid on monitoring and alerting on our network setup. They are constantly adding new and improving the product and making it better to use all around.
Bill Rieger | TrustRadius Reviewer

Usability

PRTG

PRTG 9.0
Based on 1 answer
The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.
Anonymous | TrustRadius Reviewer

SolarWinds NPM

SolarWinds NPM 9.1
Based on 16 answers
It's easy to use at first. But, when you would either like to go technical OR trying to add a custom monitor the ease of use goes out the door and requires a lot of time to learn its SDK / Back-end tools.Way too much emphasis on user to user support via their Thwack site. Skimping on support cost much? It's slightly disheartening to get better support from other customers then from the "success center" or calling support. Really hurts the ease of use for the product, because its fine until things don't work out of the box, then it gets frustratingly difficult.
Greg Richards | TrustRadius Reviewer

Support Rating

PRTG

PRTG 8.6
Based on 28 answers
I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.
Anonymous | TrustRadius Reviewer

SolarWinds NPM

SolarWinds NPM 8.8
Based on 40 answers
In all of the times that we called support, someone at SolarWinds had the answer for us in a timely manner. Through thwack and other internet searching, we have been able to resolve all of our issues that arose to our satisfaction. The support staff have always been knowledgeable of their products or had a fellow support staff member to rely on to get the needed answers.
Jim Arendt | TrustRadius Reviewer

Alternatives Considered

PRTG

Nagios and Icinga (which is itself a fork from Nagios) are decent enough solutions for free, being open source. They do take more to set up and maintain, with quite a lot of manual work and agent installs in some cases. So in comparison with PRTG, they require more labor, but PRTG requires more capital. I also feel like PRTG is more robust, and stable; it's never crashed or required a complete reinstall, which I've definitely had to do with Icinga in the past.PRTG runs on Windows, while the other two are Linux. That only matters if you're more familiar with one or the other, of course, but it does take more to set up a LAMP server sometimes.
Robert Paul | TrustRadius Reviewer

SolarWinds NPM

Other products I've used (Spiceworks, Mikrotik's The Dude) are good at their jobs but ultimately don't have the scalability of NPM or the more advanced network visibility features that make NPM so great. Other products (like Spiceworks especially) are also built as several products shoved into one -- an asset management platform, ticketing system, a network monitor, etc. -- and can be slow in performance or limited in their potential as a result.
Ted Sadler | TrustRadius Reviewer

Return on Investment

PRTG

  • Given us a nice, controlled, ringed-fence portal to deliver to customers for them to view monitoring on the services we sell them.
  • Given us plenty of metrics to allow us to measure SLA's and OLA's.
  • Given us the tools to deploy proactive measures for service outages.
Jamie Imms | TrustRadius Reviewer

SolarWinds NPM

  • We have not yet determined how to calculate ROI from NPM. It's definitely saved us lots of IT Ops time, and threshold-based warnings save us from downtime.
  • It's a stress reducer for IT Operations, once they feel confident in the monitoring solution and implementation.
  • Intelligent alerting helps us effectively categorize alerts as P1 or not, preventing unnecessary off-hours calls.
Matthew A. Osmond | TrustRadius Reviewer

Screenshots

Pricing Details

PRTG

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds NPM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

PRTG
8.9
SolarWinds NPM
9.0

Likelihood to Renew

PRTG
10.0
SolarWinds NPM
9.1

Usability

PRTG
9.0
SolarWinds NPM
9.1

Reliability and Availability

PRTG
SolarWinds NPM
8.2

Performance

PRTG
SolarWinds NPM
5.5

Support Rating

PRTG
8.6
SolarWinds NPM
8.8

Online Training

PRTG
SolarWinds NPM
6.4

Implementation Rating

PRTG
SolarWinds NPM
7.3

Scalability

PRTG
SolarWinds NPM
7.3

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