Based on 496 reviews and ratings
PRTG and SolarWinds NPM are network performance monitoring options with similar feature sets, both able to support multi-vendor and multi-site enterprise networks, both well rated. They are directly competing solutions and are both available on a paid license (subscription or perpetual), however PRTG also is available on a limited free version. SolarWinds NPM is generally deployed at midsize or larger organizations and enterprises, while PRTG is deployed at companies of all sizes, predominantly midsize companies.
Users describe several standout reasons that either PRTG or SolarWinds NPM might be an excellent choice for monitoring network performance. They are solutions with somewhat overlapping strengths.
PRTG is generally noticed for its customizability, offering a vast array of sensors as well as configurable alerting to suit any need. It is a leading agent-based solution, and its sensors are noted to be easy to set up and flexibly deployed to monitor almost anything. Additionally, users like the price, and report that PRTG stands out as one of the most affordable, enterprise capable monitoring options.
SolarWinds NPM is also favored for its configurability, though the emphasis is on its reporting and historicals, as well as its detailed high-level overview of network performance; it’s excellent reporting is its standout feature. Also, SolarWinds NPM, as part of the SolarWinds Orion platform, is more highly extensible than alternatives, with innumerable highly functional add-ons, modules and integration with other well-regarded SolarWinds tools (e.g. Netflow, SolarWinds SAM, ). Notably, users deploying SolarWinds for challenging multi-site networks, or for monitoring multiple clients’ networks (e.g. MSPs) are among the solution’s fans.
There may also be reasons to not deploy PRTG or SolarWinds NPM to monitor a network.
Especially compared to SolarWinds NPM, PRTG is not as well liked for its reporting. Its UI, mobile app, are said by some to be ugly, and its reporting is less scrutable than SolarWinds’. Also some say its MIB could use updating. The more complex the network, the less users say PRTG is easy to use and begin to start describing issues with configuration, indicating it may be best for modestly sized networks.
SolarWInds NPM is a pricey solution, it costs more than similar options, and that it has greater hardware requirements and resource usage than similar solutions as well. User complaints frequently include that the support is not as good as it could be, and that response to feature requests and new device support is slow. Also, many dislike that it is tied to Windows, and does not optionally support Linux environments.
PRTG offers custom subscription based licensing for enterprises, or a number of tiers for perpetual licensing: PRTG 500 (500 sensors, 1 server installation) is $1,750; PRTG 1000 (1000 sensors, 1 server) is $3,200; PRTG 2500 (2,500 sensors, 1 server) is $6,500; PRTG 5000 (5000 sensors, 1 server) is $11,500; and PRTG XL1 includes unlimited sensors and 1 server installation for $15,500. PRTG “sensors” are one aspect monitored on any particular device (e.g. CPU load, a port switch, etc.). PRTG is free to use with up to 100 sensors.
SolarWinds NPM is available from SolarWinds and from third-party VARs. It is available with a 30 day free trial, and then priced per number of items monitored. afterwhich pricing starts at $1,583 for a year-long subscription (100 monitored elements) or via perpetual license for around $3,000 (1 year support included). Higher product tiers’ pricing is not published, though it can be fairly estimated to be similarly priced per element as the 100 element tier.
Provided by the TrustRadius Research Team
Published on October 16, 2020
Likelihood to Recommend
Feature Rating Comparison
Automated network device discovery
Baseline threshold calculation
Network capacity planning
Packet capture analysis
Wireless infrastructure monitoring
Hardware health monitoring
- Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
- I really liked how easy it was to add alerts by SMS. So easy to setup.
- I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
- Using SNMP to automatically discover my network devices, while collecting the network information to produce a detailed network inventory.
- The automatic discovery of the connection between L2 and L3 devices.
- Using NetPath across the hybrid clouds is a time saver and pinpoints where to focus resources to fix issues.
- Windows Only: PRTG does not support any other platform. Personally, I do not like tools that run on Windows because Windows requires a frequent update, which means downtime. You want your monitoring tool to be as highly available and low maintenance as possible. That and you also require a server license and Windows consume more hardware resource than other platforms. PRTG needs to add support for Linux.
- Limited ability to do things in bulk. There is no way I know of to mass onboard devices or to mass edit devices. So you will by modifying 1 device at a time. For instance, it would be useful to modify the name or company of 200 devices in one shot.
- Somewhat weak widgets and dashboard. If you put a lot of effort into it, you can probably come out with a very useful dashboard to keep an eye on key systems/devices. However, some widgets can look nice at first but they are not so useful or easy to understand. Again, it can be done, but a lot of effort is needed to get it right.
- White interface only. This might not seem like a big deal, but if you have people who use the tool all the time to keep an eye on the system, it can strain your eyes. Need a dark theme.
- The map editor select rectangle needs to be improved on as when you drag it it can get out of control.
- Need a more intuitive way to configure interfaces between nodes in map editor.
- Acknowledging and erasing node warnings should be more intuitive.
Likelihood to Renew
Return on Investment
- Given us a nice, controlled, ringed-fence portal to deliver to customers for them to view monitoring on the services we sell them.
- Given us plenty of metrics to allow us to measure SLA's and OLA's.
- Given us the tools to deploy proactive measures for service outages.
- We have not yet determined how to calculate ROI from NPM. It's definitely saved us lots of IT Ops time, and threshold-based warnings save us from downtime.
- It's a stress reducer for IT Operations, once they feel confident in the monitoring solution and implementation.
- Intelligent alerting helps us effectively categorize alerts as P1 or not, preventing unnecessary off-hours calls.