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Quadient yeah!
November 18, 2021

Quadient yeah!

Tim Patterson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quadient Inspire

Inspire is used across several business units to handle communications ranging from marketing, statements, financial planning, disbursements, and more. We are using it more everyday.
  • Documents composition
  • Data ingestion
  • Omnichannel output
  • Ease of use
  • Better integration with api responses
  • Simplify licensing for specific features
  • Speed to market
  • Flexible and fast development
Support is slow to respond, and often have no specific solution.

Do you think Quadient Inspire delivers good value for the price?

Yes

Are you happy with Quadient Inspire's feature set?

Yes

Did Quadient Inspire live up to sales and marketing promises?

Yes

Did implementation of Quadient Inspire go as expected?

Yes

Would you buy Quadient Inspire again?

Yes

Most things are thoughtfully presented, however some default settings could be different. Some features are very non intuitive and require more scripting knowledge than some developers have
[I] have not used the services.
The offerings change often, the support changes are inordinately high for the slowness and vagueness of support's responses. Licensing for certain features seems excessive compared to the complexity of the feature.
[Quadient Inspire is] well suited to complex communications, flexible and powerful scripting. [I believe that Quadient Inspire is] kind of overkill for some simpler work.

Quadient Inspire Feature Ratings

Customer experience management
Not Rated
Multi-channel customer feedback collection
Not Rated
Product usage analytics
Not Rated
Customer experience dashboard
Not Rated
Customer journey mapping
Not Rated
Churn risk scoring
Not Rated
AI-powered recommendations
Not Rated
Website A/B testing
Not Rated