Salesforce Experience Cloud admin review
I've used Experience Cloud in several workspaces for mainly the same reasons - it allows us to give customers more power over their own …
Salesforce Experience CloudFormerly Salesforce Community Cloud
Overview
What is Salesforce Experience Cloud?
Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information…
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Product Demos
Salesforce Experience Cloud - Dreamforce To You 2020 - Banking Demo
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Demo: Construction Customer Portal on Salesforce Experience Cloud
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Salesforce Experience Cloud - Login & Registration
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Product Details
- About
- Integrations
- Tech Details
What is Salesforce Experience Cloud?
Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and tasks.
The updated Salesforce Marketing Cloud Engagement allows users to reflect their brands and extend digital experiences across customer touchpoints, as well as create environments that are an interactive extension of a brand.
Salesforce Experience Cloud Video
Experience Cloud Demo | Salesforce
Salesforce Experience Cloud Integrations
Salesforce Experience Cloud Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(391)Attribute Ratings
Reviews
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It allows us to collaborate and connect with our customers and employees. We have built a community for which all our employees and vendors can communicate and share new ideas. It allows our employees to find the info that they need to help keep them engaged and productive at their respective positions.
- Collaboration is great because it allows your workforce and vendors to come together and grow with new ideas.
- It allows us to provide outstanding customer service. It really aids in solving complex issues.
- It is accessible almost anywhere, as there is a mobile app which can be utilized.
- I would like to see an easier way to enable product branding and customization of the community.
- The ability to share data is a bit behind the times. Especially with a mobile app, sharing should and could be easier.
- Reports generation is good, but needs to be a bit more customized per company needs.
April 27, 2016
Salesforce Communities
Score 8 out of 10
Vetted Review
Verified User
Firstly apologies, I'm not from a technical background, thankfully we've a great partner who does all of the clever stuff. In laymen's terms we use Salesforce community licenses to offer our customers a benchmarking service for their talent acquisition data. We use the report and graphs to visualise their data against average and upper / quartile data from their competitors.
- We have found that as most organisations already use Salesforce it has been quite straightforward to implement.
- Robust and reliant platform.
- Great functionality generally
- Accessing communities through mobile devises
- Complexity of graphs you can produce and bespoke
- Flexibility in their pricing structure for community licenses