Acquia Digital Experience Platform vs Salesforce Experience Cloud (formerly Salesforce Community Cloud) | TrustRadius

What users are saying about

Score 8.3 out of 10

Based on 79 reviews and ratings

Score 8.7 out of 10

Based on 264 reviews and ratings

Attribute Ratings

Acquia Digital Experience Platform is rated higher in 1 area: Support Rating
Salesforce Experience Cloud (formerly Salesforce Community Cloud) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.4

Acquia Digital Experience Platform

84%

37 Ratings

8.8

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

88%

50 Ratings

Likelihood to Renew

9.0

Acquia Digital Experience Platform

90%

9 Ratings

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

N/A

0 Ratings

Usability

Acquia Digital Experience Platform

N/A

0 Ratings

9.4

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

94%

4 Ratings

Performance

Acquia Digital Experience Platform

N/A

0 Ratings

9.1

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

91%

10 Ratings

Support Rating

9.1

Acquia Digital Experience Platform

91%

1 Rating

7.6

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

76%

33 Ratings

Product Scalability

7.6

Acquia Digital Experience Platform

76%

20 Ratings

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

N/A

0 Ratings

Pros

Easy to manage multiple environments and a team of Site Developers and Site Administrators
Easy and intuitive to conduct deployments, back-ups, rollbacks of code, databases, and files
Useful add-ons such as Solr Search, Security, Site Monitoring, Migration tools, etc.
Excellent and responsive support

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Verified User

Manager in Marketing

Professional Training & Coaching Company, 51-200 employees

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Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required

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Pedro Henrique de Almeida

Salesforce Developer Intern

JFOX IT PartnersInformation Technology and Services, 11-50 employees

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Cons

Using the platform is not for the faint of heart. It takes some understanding of how a back-end system technology works to be able to get anything done or even know where to go.
Being able to verify DNS services is not easy to do. A digital market is required to do this with Facebook or Google from time to time but it is hidden from the non-tech user. I need to find a tech expert to do a simple task that is holding up the quality of our digital advertising. This is the way the digital world works and these capabilities need to be exposed and easy to verify by non-tech users quickly without the possibility of disrupting the system.

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Verified User

Executive in Marketing

Computer Software Company, 51-200 employees

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The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)

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Verified User

Manager in Other

Computer Software Company, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Likelihood to Renew

Acquia Digital Experience Platform 9.0

Based on 9 answers

As a Drupal Web Developer, I have not encountered or been exposed to any other hosting solution that could surpass the benefits of having a site hosted on Acquia Cloud. Although, for any side-project or low-cost freelance gigs, I cannot expect that I'll always have the option of recommending Acquia Cloud, and that's okay. While I am at work and trying to help our team gain more exposure to my companies' extensive list of clients, when we have the fortune of adding another Drupal-based client to our roster, getting those clients on Acquia Cloud makes every other aspect of building or modifying their school website that much easier

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Senior Drupal Developer/Consultant

EllucianHigher Education, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Usability

No score

No answers yet

No answers on this topic

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.4

Based on 4 answers

Usability is pretty streamlined, especially if you're familiar with other Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend Salesforce Trailhead along with it

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Verified User

Employee in Marketing

Information Technology and Services Company, 51-200 employees

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Performance

No score

No answers yet

No answers on this topic

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.1

Based on 10 answers

It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.

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Verified User

Project Manager in Marketing

Automotive Company, 5001-10,000 employees

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Support Rating

Acquia Digital Experience Platform 9.1

Based on 1 answer

The team is always there to support any issue. We had an issue around adding more code into the system and they supported us all the way through.

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Verified User

Manager in Information Technology

Automotive Company, 10,001+ employees

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Salesforce Experience Cloud (formerly Salesforce Community Cloud) 7.6

Based on 33 answers

We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.

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Joseph Alleruzzo

Associate Director, Client Leadership for Michelin

Havas Media GroupMarketing and Advertising, 5001-10,000 employees

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Alternatives Considered

Acquia [Digital Experience Platform]'s offering is much for extendable, flexible, and scalable. The security is far beyond WP and it is much easier to extend than Magento was. Being able to have access to all these tools at an enterprise level, but still have them remain open source is really a huge advantage in my mind.

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Verified User

Director in Engineering

Marketing & Advertising Company, 51-200 employees

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I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.

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Verified User

Employee in Customer Service

Education Management Company, 501-1000 employees

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Scalability

Acquia Digital Experience Platform 7.6

Based on 20 answers

We do not use any of the proprietary features from Acquia [Digital Experience Platform], like Site Factory, that enable this. (I am allergic to proprietary.) But Drupal is inherently scaleable via multisite, and things like Single Sign On via contrib modules.

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Sr. Manager, Web/Technical Lead

Insulet CorporationMedical Device, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Return on Investment

Acquia has a positive impact on our internal ROI for our own website.
Most of our clients also see a positive impact on ROI when using Acquia for their web platform. This does change based on the cost of the Acquia instance.
Acquia allows us to save time and money on client projects, allowing us to increase our margins.

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Business Development Strategist

Elevated ThirdMarketing and Advertising, 11-50 employees

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Improved online admission application completion rates from mid-60%s to mid-80%s.
Positive user experience from start-to-finish to leverage one data system for all prospective student data
Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data

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Director of Recruitment and Analytics

Taylor UniversityHigher Education, 201-500 employees

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