55 Ratings
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Score 7.7 out of 100
250 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Acquia Digital Experience Platform

Acquia is well-suited for any Drupal web platform. I think it best plays in the enterprise space, either for B2B or nonprofit/higher ed/government. Acquia is a great solution for smaller web platforms, as well, but the price is typically prohibitive in these scenarios.
Zach Ettelman | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Community Cloud is the perfect tool for people that are looking for a solution where they can create a web portal that is integrated with their existing Salesforce data and want to make some of that data available and interactable for people that doesn't really require a Salesforce user license, whether they are customers, employees or the general public. As a standalone product without integration to the Salesforce ecosystem, it really doesn't make sense as a regular web portal presents itself as a better option.
Pedro Henrique de Almeida | TrustRadius Reviewer

Feature Rating Comparison

Security

Acquia Digital Experience Platform
8.3
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Role-based user permissions
Acquia Digital Experience Platform
8.3
Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Platform & Infrastructure

Acquia Digital Experience Platform
8.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
API
Acquia Digital Experience Platform
8.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Internationalization / multi-language
Acquia Digital Experience Platform
8.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Web Content Creation

Acquia Digital Experience Platform
8.5
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
WYSIWYG editor
Acquia Digital Experience Platform
10.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Code quality / cleanliness
Acquia Digital Experience Platform
9.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Admin section
Acquia Digital Experience Platform
9.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Page templates
Acquia Digital Experience Platform
8.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Library of website themes
Acquia Digital Experience Platform
8.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Mobile optimization / responsive design
Acquia Digital Experience Platform
9.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Publishing workflow
Acquia Digital Experience Platform
9.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Form generator
Acquia Digital Experience Platform
6.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Web Content Management

Acquia Digital Experience Platform
8.4
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Content taxonomy
Acquia Digital Experience Platform
9.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SEO support
Acquia Digital Experience Platform
8.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Bulk management
Acquia Digital Experience Platform
8.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Availability / breadth of extensions
Acquia Digital Experience Platform
9.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Community / comment management
Acquia Digital Experience Platform
8.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Pros

Acquia Digital Experience Platform

  • The Acquia Cloud Hosting (enterprise) provides a three-server solution. You have a Development, Staging (or UAT), and Production servers with a clear path of deployment straight up the chain. You may use Acquia's own Cloud Hooks, or their web admin UI interface to deploy to any or all of the servers.
  • Git is one of the foundation services built-in to the management of the website codebase. Allowing a developer, or well-trained end user (university employee) to easily deploy a tag or branch to any one of the servers, makes it very easy for us to offload the server / account management to the school, while we focus on improving their site.
  • Not only does Acquia Cloud provide a multi-datacenter failover disaster recovery solution, but they also maintain a multi-region failover as well, which allows for a fully redundant enviroment to be maintained in two geographic regions. No fear of losing any database changes or form submissions from students.
  • Lastly, the onboarding process is constantly being improved, and as I have been a third-party vendor involved in many of our hosting negotiations, I have seen it firsthand. Each enterprise client is assigned a small team of engineers, technical leads, and a pseudo-project-manager to explain the process in layman's terms to the client (university / college for my example), but they also perform a number of code reviews and best-practice analysis of a site prior to launch.
Sean Hanford | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • It has a lot of features baked in that are ready to go out of the box which should satisfy most use cases.
  • It can be relatively easily customized to meet the individual needs of a company without giving too much ability to poorly build it.
  • Integrates well with the rest of an existing Salesforce org if you have one.
  • Users will already be familiar with the UI if they're using Salesforce for other reasons.
Anonymous | TrustRadius Reviewer

Cons

Acquia Digital Experience Platform

  • Responses from tickets aren't always from the same person, and can vary in effectiveness of solving your problem
  • While documentation is robust, it can be difficult to find exactly what you need
  • Provided forums are not monitored frequently, and are not as useful as they could be
Eric Steinborn | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • None that come to mind - integrations, experience, and use is great! However, if you're trying to learn it yourself, you may benefit from consulting an expert. Or, if you're wondering if it's good for you, a business analysis will suit you well before you implement to save yourselves, time, money, efforts, and even people.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acquia Digital Experience Platform

Acquia Digital Experience Platform 10.0
Based on 8 answers
As a Drupal Web Developer, I have not encountered or been exposed to any other hosting solution that could surpass the benefits of having a site hosted on Acquia Cloud. Although, for any side-project or low-cost freelance gigs, I cannot expect that I'll always have the option of recommending Acquia Cloud, and that's okay. While I am at work and trying to help our team gain more exposure to my companies' extensive list of clients, when we have the fortune of adding another Drupal-based client to our roster, getting those clients on Acquia Cloud makes every other aspect of building or modifying their school website that much easier
Sean Hanford | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

No score
No answers yet
No answers on this topic

Usability

Acquia Digital Experience Platform

No score
No answers yet
No answers on this topic

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.4
Based on 4 answers
Salesforce has done a fantastic job building a platform for expandability and customization. It allows us to build custom components and templates for our community that increases the overall usability and adoption of the tools we put out for our customer. With the addition of Lightning as a framework to the platform, we have a modern set of tools to facilitate this.
Anonymous | TrustRadius Reviewer

Performance

Acquia Digital Experience Platform

No score
No answers yet
No answers on this topic

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.1
Based on 10 answers
Again, since we provide and recommend solutions, I can't speak to every client's individual experience, but can offer general reflections as to keep their collaborations private, that they are satisfied with the experience. We hear a lot about how this system helps to encourage collaborations between their own business partners, customers, and internal members, and enables quality integrations with other products that help drive revenue.
Anonymous | TrustRadius Reviewer

Support Rating

Acquia Digital Experience Platform

No score
No answers yet
No answers on this topic

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 7.6
Based on 35 answers
We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
Joseph Alleruzzo | TrustRadius Reviewer

Alternatives Considered

Acquia Digital Experience Platform

If you're project requires a multisite architecture with scalable site deployment, and your budget allows, I would recommend Acquia. Acquia pricing sits more on an Enterprise level, so it is overwhelming if you're hosting a smaller site. Pantheon is much more suited for smaller, one-off, independent sites, and they provide similar tooling, availability, and free SSL with every site. If you need to control every aspect of your server environment and you have a server admin on staff, then Rackspace can provide you with an open hosting environment for you to configure yourself.
Kyle Taylor | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.
Anonymous | TrustRadius Reviewer

Return on Investment

Acquia Digital Experience Platform

  • Our website isn't a revenue generator, so we don't have specific ROI calculations.
  • The new website is helping us move off of a legacy on-prem server environment. The reduction of cost in maintaining those will be beneficial.
  • We have had to invest in some training for our developers to learn Drupal.
Jim MacLeod | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • Improved online admission application completion rates from mid-60%s to mid-80%s.
  • Positive user experience from start-to-finish to leverage one data system for all prospective student data
  • Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
Nathan Baker | TrustRadius Reviewer

Screenshots

Acquia Digital Experience Platform

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Pricing Details

Acquia Digital Experience Platform

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acquia Digital Experience Platform
7.9
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
8.5

Likelihood to Renew

Acquia Digital Experience Platform
10.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Usability

Acquia Digital Experience Platform
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
9.4

Performance

Acquia Digital Experience Platform
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
9.1

Support Rating

Acquia Digital Experience Platform
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
7.6

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