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Top Rated
79 Ratings

Acquia Digital Experience Platform

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Top Rated
79 Ratings
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Score 8.3 out of 100
Top Rated
264 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Acquia Digital Experience Platform is rated higher in 1 area: Support Rating
  • Salesforce Experience Cloud (formerly Salesforce Community Cloud) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.4

Acquia Digital Experience Platform

84%
37 Ratings
8.8

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

88%
50 Ratings

Likelihood to Renew

9.0

Acquia Digital Experience Platform

90%
9 Ratings

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

N/A
0 Ratings

Usability

Acquia Digital Experience Platform

N/A
0 Ratings
9.4

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

94%
4 Ratings

Performance

Acquia Digital Experience Platform

N/A
0 Ratings
9.1

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

91%
10 Ratings

Support Rating

9.1

Acquia Digital Experience Platform

91%
1 Rating
7.6

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

76%
33 Ratings

Product Scalability

7.6

Acquia Digital Experience Platform

76%
20 Ratings

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

N/A
0 Ratings

Likelihood to Recommend

Acquia Digital Experience Platform

Well suited for rapid development of applications and sites, ease of maintenance, security enhancements, and ease of patching. Drupal for global enterprise content strategy i.e. industrial robustness. DevOps is there but needs to be easier to integrate with other vendors. In my experience, Acquia Digital Experience Platform doesn't support well data-driven process definition, setup, and management from an application standpoint. In production, we expected the production environment to be separated from the non-production environnement, which was only possible at the logical level and not at the network level.
Olivier Parriche | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud is well-suited for organizations that have clients who periodically or routinely need to access historical data or documents. The product also offers an exceptionally effective tool to engage with customers around support/service issues and the entire Case management functionality built into the Salesforce platform. The product might be less well-suited in environments where there is exceptionally high staff turnover within customer accounts, or where there is a substantial lack of very basic computer skills.
Jason Guinn | TrustRadius Reviewer

Pros

Acquia Digital Experience Platform

  • Easy to manage multiple environments and a team of Site Developers and Site Administrators
  • Easy and intuitive to conduct deployments, back-ups, rollbacks of code, databases, and files
  • Useful add-ons such as Solr Search, Security, Site Monitoring, Migration tools, etc.
  • Excellent and responsive support
Anonymous | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
  • Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required
Pedro Henrique de Almeida | TrustRadius Reviewer

Cons

Acquia Digital Experience Platform

  • Using the platform is not for the faint of heart. It takes some understanding of how a back-end system technology works to be able to get anything done or even know where to go.
  • Being able to verify DNS services is not easy to do. A digital market is required to do this with Facebook or Google from time to time but it is hidden from the non-tech user. I need to find a tech expert to do a simple task that is holding up the quality of our digital advertising. This is the way the digital world works and these capabilities need to be exposed and easy to verify by non-tech users quickly without the possibility of disrupting the system.
Anonymous | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
  • Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)
Anonymous | TrustRadius Reviewer

Pricing Details

Acquia Digital Experience Platform

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Acquia Digital Experience Platform

Acquia Digital Experience Platform 9.0
Based on 9 answers
As a Drupal Web Developer, I have not encountered or been exposed to any other hosting solution that could surpass the benefits of having a site hosted on Acquia Cloud. Although, for any side-project or low-cost freelance gigs, I cannot expect that I'll always have the option of recommending Acquia Cloud, and that's okay. While I am at work and trying to help our team gain more exposure to my companies' extensive list of clients, when we have the fortune of adding another Drupal-based client to our roster, getting those clients on Acquia Cloud makes every other aspect of building or modifying their school website that much easier
Sean Hanford | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

No score
No answers yet
No answers on this topic

Usability

Acquia Digital Experience Platform

No score
No answers yet
No answers on this topic

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.4
Based on 4 answers
Usability is pretty streamlined, especially if you're familiar with other Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend Salesforce Trailhead along with it
Anonymous | TrustRadius Reviewer

Performance

Acquia Digital Experience Platform

No score
No answers yet
No answers on this topic

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.1
Based on 10 answers
It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.
Anonymous | TrustRadius Reviewer

Support Rating

Acquia Digital Experience Platform

Acquia Digital Experience Platform 9.1
Based on 1 answer
The team is always there to support any issue. We had an issue around adding more code into the system and they supported us all the way through.
Anonymous | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 7.6
Based on 33 answers
We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
Joseph Alleruzzo | TrustRadius Reviewer

Alternatives Considered

Acquia Digital Experience Platform

Acquia [Digital Experience Platform]'s offering is much for extendable, flexible, and scalable. The security is far beyond WP and it is much easier to extend than Magento was. Being able to have access to all these tools at an enterprise level, but still have them remain open source is really a huge advantage in my mind.
Anonymous | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.
Anonymous | TrustRadius Reviewer

Scalability

Acquia Digital Experience Platform

Acquia Digital Experience Platform 7.6
Based on 20 answers
We do not use any of the proprietary features from Acquia [Digital Experience Platform], like Site Factory, that enable this. (I am allergic to proprietary.) But Drupal is inherently scaleable via multisite, and things like Single Sign On via contrib modules.
Maria Greene | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

No score
No answers yet
No answers on this topic

Return on Investment

Acquia Digital Experience Platform

  • Acquia has a positive impact on our internal ROI for our own website.
  • Most of our clients also see a positive impact on ROI when using Acquia for their web platform. This does change based on the cost of the Acquia instance.
  • Acquia allows us to save time and money on client projects, allowing us to increase our margins.
Zach Ettelman | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • Improved online admission application completion rates from mid-60%s to mid-80%s.
  • Positive user experience from start-to-finish to leverage one data system for all prospective student data
  • Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
Nathan Baker | TrustRadius Reviewer

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