TrustRadius Insights
Stripe has established itself as a versatile and reliable payment processing platform, catering to the needs of various industries. Users …
Starting at $0.02 per charge
View PricingOverview
What is Stripe Payments?
Stripe is a payment gateway software solution which supports a range of payment related needs such as subscription management and recurrent billing via Stripe Billing, integration with third party payment services via the Stripe Connect API, assistance starting an…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
Sigma
$0.02
Cloud
per charge
Radar
$0.05
Cloud
per screened transaction
Issuing
$0.10
Cloud
per virtual card
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Stripe Payments?
Stripe is a payment gateway software solution which supports a range of payment related needs such as subscription management and recurrent billing via Stripe Billing, integration with third party payment services via the Stripe Connect API, assistance starting an Internet business which accepts payements via Stripe Atlas, fraud prevention via Stripe Radar, and payment analytics via Stripe Sigma.
Additional features and modules include Stripe Issuing, which allows users to create, manage, and distribute virtual and physical cards. Control expenses, reduce operational burden, and create new lines of revenue. Stripe Invoicing is a global invoicing platform. Stripe Treasury is a banking-as-a-service API that lets users embed financial services in a marketplace or platform. With a single integration, enable customers to hold funds, pay bills, earn interest, and manage cash flow.
Additional features and modules include Stripe Issuing, which allows users to create, manage, and distribute virtual and physical cards. Control expenses, reduce operational burden, and create new lines of revenue. Stripe Invoicing is a global invoicing platform. Stripe Treasury is a banking-as-a-service API that lets users embed financial services in a marketplace or platform. With a single integration, enable customers to hold funds, pay bills, earn interest, and manage cash flow.
Stripe Payments Video
The opportunity ahead (and at Stripe)
Stripe Payments Competitors
Stripe Payments Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(317)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Stripe has established itself as a versatile and reliable payment processing platform, catering to the needs of various industries. Users have found Stripe to be an invaluable tool for their businesses, whether it's processing payments for events, e-commerce transactions, or professional services. With its seamless and user-friendly interface, Stripe ensures a smooth checkout experience without redirects or pop-ups on both desktop and mobile devices. It offers flexibility in handling one-time purchases, recurring billing, and subscription-based revenue, allowing startups and small businesses to effectively manage their financial operations. Moreover, Stripe's integration capabilities with popular platforms like Shopify, ClickFunnels, and WordPress make it a popular choice among businesses looking for an easy-to-use payment gateway. Users also appreciate Stripe's ability to handle various types of credit card payments while efficiently detecting fraudulent charges. Additionally, organizations in the non-profit sector rely on Stripe for streamlining donations and program fees. With its reliable performance, low fees, and integration with accounting systems like Salesforce, Stripe has become the preferred payment processor for businesses both nationally and internationally.
Transparent Pricing: Several users have praised Stripe's flat fee structure, finding it simple and transparent. They appreciate the ease of understanding and calculating transaction fees, which helps them effectively manage their costs.
Intuitive User Interface: Many reviewers have commended Stripe for its well-designed and intuitive user interface. They find it easy to navigate and use, allowing them to complete tasks quickly and efficiently.
Excellent Customer Support: Numerous users have expressed satisfaction with Stripe's customer support. They feel supported and valued as customers when seeking assistance, contributing to their overall positive experience with the software.
Outdated User Interface: Several users have expressed dissatisfaction with Stripe's user interface, stating that it is not modern and user-friendly. They feel that the interface could be more simplified and streamlined for easier navigation and task completion.
Slow Search Functionality: Many reviewers have mentioned that searching for information within Stripe is slow and frustrating, particularly when looking up customer details. This issue hampers their ability to efficiently retrieve the information they need.
Clunky Navigation: A significant number of users find the navigation of Stripe's features to be clunky and time-consuming. They mention that there are many different ways to track information and accomplish tasks, which adds complexity to their workflow.
Attribute Ratings
Reviews
(26-50 of 80)Companies can't remove reviews or game the system. Here's why
March 22, 2022
Can't go wrong with Stripe.
We use Stripe to accept debit/credit card payments on our e-commerce website. When we first started the company in 2016, I researched different payment solutions companies and Stripe was well-reviewed and had the lowest fees. There was some initial setup but since beginning to use it there has not been any intensive workload to maintain it. One thing we have been able to do that was useful is make use of smart payment options like Google Pay and Apple Pay. There were some initial hoops to jump through to set up but again, it works more or less autonomously after that.
- Card payments.
- Details on payment failures.
- Integration and development.
- Fees
- Documentation
- Prepackaged solutions.
- Disputes
- Security with notifications.
March 22, 2022
Online payment gateway for digital business.
Stripe helps me to allow for online sales, online memberships, and invoices to customers for various products and services within my business. It allows for easy transactions and does stores cards for easy access to recurring invoices for returning customers. Before, I was using different software for invoicing and PayPal for online payments but this software out them into one.
- Easy to use platform.
- Stores cards to easily use again for return charges.
- Notifies you of sales.
- Allows for multiple payment types- invoices, recurring, online sales.
- Delayed payouts.
- Fees are a little higher than some other platforms.
- If a recurring payment fails- they don’t notify me.
March 22, 2022
Integration, integration, integration.
We operate a Shopify eCommerce site and Stripe is one of our payment gateways for this. We required a relatively cost-effective and simple method for capturing payments and, as Stripe is recommended by several other Shopify users, we chose this. We have the other standard methods (Shopify payments and PayPal) and Stripe compliments these nicely and doesn't cause us any problems.
- It's integration with Shopify makes payments very simple.
- It works nicely in the background.
- Payments are received swiftly and forwarded in a timely fashion.
- More customisation for the cart without the need for developer work would be nice.
- Lower fees.
March 22, 2022
Stripe it!
Stripe can make all payment integrations easier and simplify the complexity of understanding how each payment provider works. Being able to standardize flows and integrate with other 'plug and play components, as well as automate several tasks that many startups are not able to perform or have the knowledge to do, is clearly a major advantage of such payment gateways.
- Standardize payment flows.
- Integrate with other components.
- Automate processes.
- Ability to troubleshoot issues.
- Notification detailed issues.
- Support to startups in a co-risk model.
March 22, 2022
A must have if you want your clients to pay you
We have been using Stripe as the payment method for several of our websites for 5 years now. Stripe is very easy to use, we can very easily embed it on our websites, and the support that we have received when needed has been really good. On top of that, we love it that their app works really well, and we are always informed of what is going on with the financial transactions on our websites with no delays. I recommend everyone to use Stripe.
- Customer Support
- Integration with websites
- Keep all aps informed in different devices and platforms
- The % that they keep per transaction could be lower
- They make you wait for a month to get your money
August 19, 2021
Locked out of account no recourse
Score 1 out of 10
Vetted Review
Verified User
[Used as] our main payment processor.
- Process payments
- Locked out of account without any recourse, no followup communication, no sensitivity to the issues they are causing.
June 11, 2021
Stripe for Multiple Kajabi Accounts
We initially signed up with Stripe to integrate with our Kajabi accounts. Stripe allows us to set up and maintain subscriptions with clients. It integrates well with multiple Kajabi accounts, bringing the money all into one place. It is very easy to set up and manage. They have competitive rates.
- Stripe integrates well with our multiple Kajabi accounts. It allows you to set up separate "businesses" under one stripe account.
- Stripe is really good at setting up and implementing monthly fees such as memberships.
- Stripe makes it really easy to cancel recurring monthly charges as well as refunding clients.
- Stripe is set up very much like accounting software. It works well for people that are financially minded - think spreadsheets - and not so user friendly in terms of interface. It could be a lot more modern and regular ol' Joe user if you get what I'm saying.
- They could always lower their fees.
- Stripe could also make it easier to get paid like PayPal does with PayPal.me
We use Stripe as our primary payment processor for multiple products and services that we offer. We also offer our customers the ability to connect their Stripe accounts in order to process payments with our SaaS products. Stripe helps us provide payment solutions to our customers, and provides payment solutions for our business as well.
- Better development resources and support than other payment processors.
- No PCI compliance headaches, or frustrating technical workarounds required to process payments.
- Very developer friendly, and a service that our development team enjoys working with, which is rare in the payment processing industry.
- No automatic tax support. This is the biggest one for us. For customers that need to process complex tax situations like collection VAT or GST, Stripe allows you to create tax rates, but your software team must build out the software to support proper collection. I hope Stripe provides built-in support for taxes better in the future.
- Processing rates are slightly higher than some more legacy payment gateway/merchant account solutions, but we believe this is worth it for the level of service Stripe provides.
- As payment worldwide requirements are complex and differ from use case to use case, while the documentation and support is great, sometimes support is needed in order to understand the areas of the API that will be necessary for a specific use case.
March 01, 2021
Easy Payment Processor
I use Storenvy to sell some of my products—Stripe was the way to receive payments. When a customer places an order with me, the money is transferred to stripe, which holds it for a few days before transferring it directly to my bank account. Many customers shop through credit cards online (not just Paypal), and stripe allows customers this flexibility.
- Easy integration
- Low fees
- A lot of integrations
- Not user friendly.
- Doesn't have a clear breakdown of fees with volume discounts.
- Wait period to deposit into bank.
February 28, 2021
Trusted time saver
We use Stripe for our entire organization to collect donations as well as program fees.
- Secure transactions
- Easy to use reporting features
- Consistent service
- Market comparable fees
- A way to mark when items are recorded externally
- Sometimes difficult to find answers to questions
- Recurring donations tricky to set up
February 21, 2021
Stripe is clean, simple, and easy to use
Stripe is currently used to process all payments coming from my website. It integrates nicely with WordPress and is simple and easy to use.
- Recurring payments for subscriptions.
- WordPress integration.
- Easy to use dashboard on Stripe website.
- Functionality is pretty good, but wish I had an option to pass along the credit card fees to the customer automatically.
February 20, 2021
Charge credit cards in multiple ways with good connections to other apps and software
We use Stripe as our main payment processor for online payments and payment plans. In our business we sell several small products via websites and Stripe handles those transactions by being connected with our website shopping cart. We also have larger payment plans for professional services and we also use Stripe for handling those plans.
- Connects with the most common online shopping carts to handle online payments
- Easy to use and understand (both for purchasers and business admins)
- The login area for Stripe shows a record of transactions and displays data in useful reports
- Having a payment plan with a set number of payments with start and end dates
- "Dunning" ie re-trying scheduled payments on an interval if they fail the first time
February 20, 2021
Stripe the Paypal killer!
Through Wave Apps, I use Stripe as my primary billing method to collect my monthly web care payments from my clients. I also have it as my primary payment gateway in my client portal powered by Suite Dash. I tend to setup Stripe for my clients primary payment gateways as they are starting use it more over Paypal.
- Fast and easy payments and checkouts
- Customizable invoices and receipts
- Trusted by many people and growing
- I can't think of a single thing.
February 20, 2021
Stripe just works. Use it.
We use Stripe as a payment processor for our e-commerce business. Stripe came about as a super simple method of embedding code into existing e-commerce platforms and apps to allow for a way to accept payments without any trouble. The great thing about Stripe is that it was such a simple product, practically every online platform and every app began allowing for Stripe integration almost right away. Stripe allows us to accept credit card payments of every kind and, importantly, they do an excellent job of weeding out fraudulent charges.
- Incredibly easy to integrate into whatever e-commerce platform you're using.
- It's excellent at picking out and declining potentially fraudulent charges. Very trustworthy in that respect.
- Analytics dashboard is very informative. Lots of data and information to look at.
- While the dashboard provides tons of data, it can also be TOO much to look at once sometimes. Not terrible, but just very jumbled. Can be designed a little better.
- By the same token, it can sometimes be hard to find information on their website. I find that I always have to use the search bar to find how to find things which then requires me to navigate two or three more clicks away.
- I'm not sure if they offer a POS hardware option like Square, but if they don't that would definitely be something that would be beneficial.
February 20, 2021
Essential payment gateway for membership websites and more
As a social impact digital agency, we used Stripe for client websites, mostly medical membership organizations and charities. Previously, members would pay by bank transfer and the membership secretary would manually approve their memberships on the website. This was inefficient for the organization and caused delays for members to access the medical journal from Wiley.
- Great UI
- Easy to send an invoice
- Easy to refund transactions
- Bit small to read, but I have a 4K screen and can adjust via browser Zoom.
April 28, 2020
Senior Manager Customer Experience
We use Stipe for our subscription activations. Stripe is used across the organization and is our main payment processor.
- Stripe has a nice dashboard
- Stripe has a basic easy to use navigation
- Exporting information is easy
- Stripe is limited when it comes to customization.
- Stripe is tricky when it comes to integration.
March 17, 2020
Swipe with Stripe
I am the sole owner of my business and use a software system called Simple Practice. I use Stripe to run my clients' credit card payments through my software system. All of the payments are set up on an autopay system. Go through each night at midnight following their sessions.
- Automatic payments
- Minimal fees
- Ease of use
March 09, 2020
Stripe
Stripe is being used as our primary credit card processor. It is used to collect 80% of our revenue collection across the company. We have payments being made from all countries around the globe.
- Takes payments from all currencies.
- Has great detailed reporting.
- Dashboard is very detailed.
- Keeps customer records of payments.
- Stripe needs some help on collecting proper tax on purchases.
- Dispute timelines seem to be extremely long.
March 03, 2020
Stripe: Great software for billing
Today we are using Stripe for all of our product subscriptions. We are a SaaS company that has a monthly recurring subscription plan with additional add-on products. Stripe has become our source for billing all subscriptions. It is used by anyone in our organization who would need to be setting up subscriptions or products. This is typically finance, sales, onboarding, and support. It addresses the problem of an easy system that is organized when it comes to knowing who and what is being billed each month. Also, it's good at letting us know what is failing.
- Recurring billing.
- Subscription setup.
- Discounts and trials.
- It can used more detailed reports.
- Discounts can not be itemized only subscription based.
- Depending on users it can be a lot of info.
February 29, 2020
Great at what it does, recent changes make it less great.
- It processes payments in a secure fashion.
- It's API integrates with all of our platforms quite well.
- It has a nice user interface.
- It handles subscriptions and payment plans well.
- The reporting features could use some improvement. They don't always give clear details.
- They recently changed their policy so if a customer asks for a refund, they only refund the amount that went to us - they no longer refund the fee, which means that we essentially lose that 3.5% fee for any refunds.
- They also recently changed their policy so that the fee for international payments is higher than it was before, which is disappointing since we chose them based on the fact that their international fees were low.
- It doesn't notify us or users if they are on a subscription and their payments fail due to cards expiring. It would be great if it notified us of that.
February 14, 2020
The best payment solutions provider!
- We launched our company using Stripe. We used Atlas to incorporate our company in the US.
- Apart from this, we use Stripe to accept payments from our users. Plus, we use Stripe Issuing to issue virtual cards to our employees.
- Stripe is great. It is a go-to destination whenever we need to accept payments. The UI, integration, and onboarding are hasslefree.
- It helps businesses with their quick payments settlements time.
- Super easy to integrate into Product. There are great docs with live examples.
- Really quick bank settlement time.
- Unavailable in all countries
- Few products are invite only for long durations
February 13, 2020
Stripe - an easy solution to increase sales
I use Stripe on my website. When people buy a product of my website, they can use PayPal or stripe with their credit card. It has helped create more sales in merch and helped keep me financially organized with online sales. I chose it as Square was not an option for my website sales.
- Stripe was easy to set up and utilize on my website.
- Stripe has helped dramatically increase my online sales. It’s a simple check out process that doesn’t discourage clients from all over the world.
- I think it would be cool if Stripe, like Square, offered free sales credit rewards for their clients for referring people.
- If Stripe offered Apple pay, cash app, and Venmo, that would be beneficial for more financial outlets as well!
January 28, 2020
Stripe - The Ideal Payment Processor for Nonprofits
Stripe is used as our primary payment processor for credit cards and ACH/EFT payments or donations (as the back-end processor for both BidPal and Give Lively platforms we are using). It is used by our development, management, and finance departments - development to process gifts, management for reporting, and finance for reporting and reconciliation. It is a good back-end processor that offers very competitive rates to nonprofits with an easy system for getting those rates.
- Ease of processing
- Integration with Salesforce
- User friendliness
- Settings to collect data (we want to get addresses that are being collected by the cc payments anyway).
January 22, 2020
Using Stripe for my Small Business
I am the founder and director of a Christian ministry that provides life coaching services to young women. I use Stripe to process payments for all of our coaching clients. Using Stripe is an important tool used daily in my line of work. It connects to my scheduling software and makes payments a breeze for my clients.
- Stripe does a great job of integrating with the scheduling software I use, Acuity Scheduling.
- Stripe painlessly processes payments from my clients and gets funds directly to my bank account.
- Stripe allows my clients flexibility in payment options.
- Stripe does take a processing fee off the top, which I understand (but don't necessarily love).
- If there was any way to get my payments faster, that would be amazing.
December 07, 2019
Start-up Using Stripe
As a start-up, we leverage Stripe to handle payments and invoicing. At the end of each month, we generate invoices and monitor incoming payments together with our accounting software. It is a crucial part of the business since it enables our revenue generation and is used across the whole company.
- Ease of use.
- User interface.
- Pricing.