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SymphonyAI Summit

SymphonyAI Summit

Overview

What is SymphonyAI Summit?

Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.

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Recent Reviews

Review symphony summit.

9 out of 10
November 03, 2022
Incentivized
We use it on a large scale for all the requests that are carried out. Tracking and helping in change requests logged and efforts spent on …
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How SymphonyAI Summit Differs From Its Competitors

AI and Automation

It is the best tool in market as per ITIL framework and policies, helps any organization to achieve 100% automation of operational tasks. Symphony summit covers all modules required to run IT operations within the organization and provide proper dashboards and reports.

It enable service desk team …
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AI and Automation

Meet the SLA; User is followed one source channel without escalation; this is an auto-escalation system if the SLA breaches auto mail trigger from the system. Tickets are auto-allocated to a different workgroup without manual interference. Less work performed by analysts. User can see their ticket …
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AI and Automation

This is a very good tool for automation, but manufacturing users, don't log calls themselves, and IT persons have to log on to the call. Due to this, all calls are not logged in by the IT person and leading to the incorrect dashboard, which needs to be improved by better user-friendliness.
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AI and Automation

The automation functionality has helped in assigning the tickets to the concerned work groups quickly. The bulk upload module for service requests has helped ease the process by making it faster and more efficient. The AI CINDE looks capable enough of streamlining the service management processes …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Organize and prioritize service tickets (10)
    8.1
    81%
  • Subscription-based notifications (10)
    7.3
    73%
  • ITSM collaboration and documentation (10)
    7.2
    72%
  • ITSM reports and dashboards (10)
    6.4
    64%
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Pricing

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SymphonyAI Summit

SymphonyAI Summit

N/A
Unavailable

What is SymphonyAI Summit?

Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

7.2
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

7.6
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

8
Avg 8.4
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Product Details

What is SymphonyAI Summit?

SymphonyAI Summit, AI driven IT and Enterprise Management Suite, is designed to take IT and business to greater levels of speed, responsiveness, and productivity. Summit's IT Management Suite is modular, cloud based, and powered by AI unifying key processes across Service Management, Asset Management and Operations Management in a single solution. SymphonyAI Summit is designed to bring the benefits of automation, agility and productivity gains to enterprises. The vendor states Summit can deliver up to 45% Better Total Cost of Ownership and up to 20% Annual Saving on IT Help Desk.

SymphonyAI Summit can transform the way routine tasks are performed. Users converse with CINDE using natural language via chat or voice interfaces and receive personalized and intelligent responses. Summit can automatically resolve user issues, and route the rest intelligently to the right human agent. Summit can increase productivity for end users and operations staff through end to end automation and aims to resolve up to 50% of end user tickets instantly.

SymphonyAI Summit Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

SymphonyAI Summit Competitors

SymphonyAI Summit Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.

Freshdesk, ServiceNow Customer Service Management, and BMC Helix ITSM (Remedy) are common alternatives for SymphonyAI Summit.

Reviewers rate Organize and prioritize service tickets and Asset management dashboard and Change requests repository highest, with a score of 8.1.

The most common users of SymphonyAI Summit are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(28)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
July 29, 2022

Robust tool for IT Service Management

Verified User
Manager in Information Technology
Utilities Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Symphony SummitAI has also helped in digitalizing service management of other departments. The easy-to-use interface and standardized functionality have made it very easy to implement the ITIL processes.
Pros and Cons
  • Easy to use GUI
  • Standardized functioanlity
  • Robust after implementation support
  • The dashboards should be easier to create
  • The table structure should be open to users
  • Creating views by admin instead of application support
Likelihood to Recommend
Symphony SummitAI is well suited if you want to quickly digitalize the service management processes of your organization. The support team is quite responsive at quickly resolving any issues. The reporting and dashboard need to be improved. The table structure needs to be more transparent so end users can create customized dashboards without the need for the system admin.
SymphonyAI Summit Feature Ratings
Incident and problem management (7)
72.85714285714286%
7.3
Organize and prioritize service tickets
80%
8.0
Expert directory
70%
7.0
Service restoration
80%
8.0
Self-service tools
70%
7.0
Subscription-based notifications
70%
7.0
ITSM collaboration and documentation
80%
8.0
ITSM reports and dashboards
60%
6.0
ITSM asset management (3)
73.33333333333333%
7.3
Configuration mangement
70%
7.0
Asset management dashboard
80%
8.0
Policy and contract enforcement
70%
7.0
Change management (3)
80%
8.0
Change requests repository
80%
8.0
Change calendar
80%
8.0
Service-level management
80%
8.0
Return on Investment
  • It has helped in digitalizing service management of departments other than IT
  • It has helped streamline the processes of knowledge management, problem management and release management.
  • Due to the easy configurable nature of the product, alerts etc are being used to closely monitor all incidents, SRs etc.
Time To Value
9
Symphony SummitAI helped understand the layout of the service management processes and bring clarity to many aspects that were not considered earlier. The detailed discussions of the processes helped in the roll-out of the system in the entire organization. The hyper care support provided immediately after the implementation was great as it helped iron out any teething issues faced by the users.
AI and Automation
The automation functionality has helped in assigning the tickets to the concerned work groups quickly. The bulk upload module for service requests has helped ease the process by making it faster and more efficient. The AI CINDE looks capable enough of streamlining the service management processes even further.
Alternatives Considered
Symphony SummitAI cloud Implementation was chosen over HP ITSM because it provided a ready-to-implement functionality for the service management modules with minimal scripting and administration. The easy GUI also enabled the rapid implementation of the product for digitalizing the service management processes of other areas as well.
Other Software Used
Users and Roles
They represent all business functions in the organization including hundreds of Departments in five clusters. We have also used the service management system to automate the the service management of Non IT departments as well. This has helped automate the customer service facets of those departments. It has also led to an overall increase in digitalization of the organization.
Support Headcount Required
1
The knowledge of ITIL processes and Service Management is needed to support Symphony SummitAI application. The Symphony SummitAI team also provides training and certification resources as well that ensures that you are adequately prepared to support the system and do not rely on Symphony SummitAI Support all the time. In the occasion that you do need the help, the support team is always ready to help you.
Business Processes Supported
  • Incident Management
  • Service Request Management
  • Change Management
  • Release Management
Innovative Uses
  • Automate VAPT Tracking
  • Automate Non IT Ticket Tracking
Future Planned Uses
  • Automate the ticket assignment
  • Reduce the number the tickets by using AI
Likelihood to Renew
9
The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients.
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