Best ITSM tool in market for IT services management
It helps us to streamline our ITSM and ITAM processes, Help to prepare dashboards, SLA managements and achieve the ROI with tool cost. we …
Overview
What is SymphonyAI Summit?
Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.
Recent Reviews
How SymphonyAI Summit Differs From Its Competitors
Awards
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Popular Features
- Organize and prioritize service tickets (10)8.181%
- Subscription-based notifications (10)7.373%
- ITSM collaboration and documentation (10)7.272%
- ITSM reports and dashboards (10)6.464%
Pricing
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What is SymphonyAI Summit?
Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is SymphonyAI Summit?
SymphonyAI Summit, AI driven IT and Enterprise Management Suite, is designed to take IT and business to greater levels of speed, responsiveness, and productivity. Summit's IT Management Suite is modular, cloud based, and powered by AI unifying key processes across Service Management, Asset Management and Operations Management in a single solution. SymphonyAI Summit is designed to bring the benefits of automation, agility and productivity gains to enterprises. The vendor states Summit can deliver up to 45% Better Total Cost of Ownership and up to 20% Annual Saving on IT Help Desk.
SymphonyAI Summit can transform the way routine tasks are performed. Users converse with CINDE using natural language via chat or voice interfaces and receive personalized and intelligent responses. Summit can automatically resolve user issues, and route the rest intelligently to the right human agent. Summit can increase productivity for end users and operations staff through end to end automation and aims to resolve up to 50% of end user tickets instantly.
SymphonyAI Summit Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
SymphonyAI Summit Competitors
SymphonyAI Summit Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.
Freshdesk, ServiceNow Customer Service Management, and BMC Helix ITSM (Remedy) are common alternatives for SymphonyAI Summit.
Reviewers rate Organize and prioritize service tickets and Asset management dashboard and Change requests repository highest, with a score of 8.1.
The most common users of SymphonyAI Summit are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(28)Attribute Ratings
Reviews
(1-10 of 10)Companies can't remove reviews or game the system. Here's why
November 03, 2022
Best ITSM tool in market for IT services management
It is the best tool in market as per ITIL framework and policies, helps any organization to achieve 100% automation of operational tasks. Symphony summit covers all modules required to run IT operations within the organization and provide proper dashboards and reports.
It enable service desk team to share their workload in very effective manner.
It enable service desk team to share their workload in very effective manner.
November 03, 2022
Review symphony summit.
Automation capabilities have been less tested as of now.
October 27, 2022
Summit Review
Meet the SLA; User is followed one source channel without escalation; this is an auto-escalation system if the SLA breaches auto mail trigger from the system. Tickets are auto-allocated to a different workgroup without manual interference. Less work performed by analysts. User can see their ticket status in the app itself. less time took to raise the SR/Incident
October 27, 2022
Symphony SummitAI Experience Summary.
API level integration capability is good; however, mail-to-ticket functionality has challenges.
October 20, 2022
Symphony Summit review
this feature is yet to be explored
October 14, 2022
Full of potential with very low performance.
Their software promises a lot, but everything is just on paper and on slides. In reality, things are not working.
October 13, 2022
Experience of Symphony SummitAI
Actually in this we have done only integration with AD and some 3rd party tools and the experience was very good.
October 12, 2022
Review for IT Assets Management & Service Desk Management tool.
This is a very good tool for automation, but manufacturing users, don't log calls themselves, and IT persons have to log on to the call. Due to this, all calls are not logged in by the IT person and leading to the incorrect dashboard, which needs to be improved by better user-friendliness.
July 29, 2022
Robust tool for IT Service Management
The automation functionality has helped in assigning the tickets to the concerned work groups quickly. The bulk upload module for service requests has helped ease the process by making it faster and more efficient. The AI CINDE looks capable enough of streamlining the service management processes even further.
July 21, 2022
Evaluate before purchase
Merino wanted to automate ITAM and ITSM but we could not achieve 50% what was the objective of the product to introduce in merino