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SymphonyAI Summit

SymphonyAI Summit

Overview

What is SymphonyAI Summit?

Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.

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Recent Reviews

Review symphony summit.

9 out of 10
November 03, 2022
Incentivized
We use it on a large scale for all the requests that are carried out. Tracking and helping in change requests logged and efforts spent on …
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How SymphonyAI Summit Differs From Its Competitors

AI and Automation

It is the best tool in market as per ITIL framework and policies, helps any organization to achieve 100% automation of operational tasks. Symphony summit covers all modules required to run IT operations within the organization and provide proper dashboards and reports.

It enable service desk team …
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AI and Automation

Meet the SLA; User is followed one source channel without escalation; this is an auto-escalation system if the SLA breaches auto mail trigger from the system. Tickets are auto-allocated to a different workgroup without manual interference. Less work performed by analysts. User can see their ticket …
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AI and Automation

This is a very good tool for automation, but manufacturing users, don't log calls themselves, and IT persons have to log on to the call. Due to this, all calls are not logged in by the IT person and leading to the incorrect dashboard, which needs to be improved by better user-friendliness.
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AI and Automation

The automation functionality has helped in assigning the tickets to the concerned work groups quickly. The bulk upload module for service requests has helped ease the process by making it faster and more efficient. The AI CINDE looks capable enough of streamlining the service management processes …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Organize and prioritize service tickets (10)
    8.1
    81%
  • Subscription-based notifications (10)
    7.3
    73%
  • ITSM collaboration and documentation (10)
    7.2
    72%
  • ITSM reports and dashboards (10)
    6.4
    64%
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Pricing

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SymphonyAI Summit

SymphonyAI Summit

N/A
Unavailable

What is SymphonyAI Summit?

Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

30 people also want pricing

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Spiceworks Help Desk

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

7.2
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

7.6
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

8
Avg 8.4
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Product Details

What is SymphonyAI Summit?

SymphonyAI Summit, AI driven IT and Enterprise Management Suite, is designed to take IT and business to greater levels of speed, responsiveness, and productivity. Summit's IT Management Suite is modular, cloud based, and powered by AI unifying key processes across Service Management, Asset Management and Operations Management in a single solution. SymphonyAI Summit is designed to bring the benefits of automation, agility and productivity gains to enterprises. The vendor states Summit can deliver up to 45% Better Total Cost of Ownership and up to 20% Annual Saving on IT Help Desk.

SymphonyAI Summit can transform the way routine tasks are performed. Users converse with CINDE using natural language via chat or voice interfaces and receive personalized and intelligent responses. Summit can automatically resolve user issues, and route the rest intelligently to the right human agent. Summit can increase productivity for end users and operations staff through end to end automation and aims to resolve up to 50% of end user tickets instantly.

SymphonyAI Summit Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

SymphonyAI Summit Competitors

SymphonyAI Summit Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.

Freshdesk, ServiceNow Customer Service Management, and BMC Helix ITSM (Remedy) are common alternatives for SymphonyAI Summit.

Reviewers rate Organize and prioritize service tickets and Asset management dashboard and Change requests repository highest, with a score of 8.1.

The most common users of SymphonyAI Summit are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(28)

Attribute Ratings

Reviews

(1-10 of 10)
Companies can't remove reviews or game the system. Here's why
November 03, 2022

Best ITSM tool in market for IT services management

MK
Manujeet Kumar
Technical Lead
Incedo Technology Solution Limited (Information Technology & Services, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Time To Value
10
Implementation team is having full product knowledge and plan for quick implementation. Project plan was well planned and executed by summit team. implementation, testing, UAT are properly executed, product trainings in UAT and live environment are given in proper way by training teams. Documentation and handover process is much streamlined.
October 14, 2022

Full of potential with very low performance.

Verified User
Director in Information Technology
Airlines/Aviation Company, 501-1000 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Time To Value
4
While our initial experience when we implemented the solution was good, however during each upgrade, we faced a lot of challenges, and during the recent upgrade, our production system was down for more than three weeks. Their support teams were not able to resolve the issues in a timely manner.
October 12, 2022

Review for IT Assets Management & Service Desk Management tool.

LM
LALIT MADAN
SR. GENERAL MANAGER - IT/SAP
LUMAX MANAGEMENT SERVICES PRIVATE LIMITED (Automotive, 5001-10,000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Time To Value
8
Conceptually this solution is very good, but due to the resource-hungry application, the speed is very slow. Also need to have users friendliness which is very important for adoption because they are using a traditional set of applications that needs immediate improvement. The dashboard is very good, but call logging is very cumbersome.
July 29, 2022

Robust tool for IT Service Management

Verified User
Manager in Information Technology
Utilities Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Time To Value
9
Symphony SummitAI helped understand the layout of the service management processes and bring clarity to many aspects that were not considered earlier. The detailed discussions of the processes helped in the roll-out of the system in the entire organization. The hyper care support provided immediately after the implementation was great as it helped iron out any teething issues faced by the users.
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