Summit Review
October 27, 2022

Summit Review

Nishikanta Sahoo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Symphony SummitAI

We are using this ITSM for service requests, incidents, and Problem management.

Pros

  • Service request management.
  • Incident management.
  • Reports

Cons

  • UI
  • Meeting SLA.
  • Providing visibility.
  • Reporting to senior management.
On the demo, we find the system is better than other app. this has better UI and the best workflow available, and the user can define or customize his own report. Users can add more fields in the app. you can define your own workflow .find more user-friendly than another app. user to raise SR/INCIDENT

Do you think SymphonyAI IT Service Management delivers good value for the price?

Yes

Are you happy with SymphonyAI IT Service Management's feature set?

Yes

Did SymphonyAI IT Service Management live up to sales and marketing promises?

Yes

Did implementation of SymphonyAI IT Service Management go as expected?

Yes

Would you buy SymphonyAI IT Service Management again?

Yes

Symphony summit is helping us to manage incidents and SR pretty well. Reporting is also great to see analytics of incidents.

SymphonyAI IT Service Management Feature Ratings

Incident and problem management
9.0
Organize and prioritize service tickets
9
Expert directory
10
Service restoration
10
Self-service tools
8
Subscription-based notifications
9
ITSM collaboration and documentation
8
ITSM reports and dashboards
9
ITSM asset management
9.7
Configuration mangement
9
Asset management dashboard
10
Policy and contract enforcement
10
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10

Comments

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