Summit Review
October 27, 2022
Summit Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Symphony SummitAI
We are using this ITSM for service requests, incidents, and Problem management.
- Service request management.
- Incident management.
- Reports
- UI
- Meeting SLA.
- Providing visibility.
- Reporting to senior management.
Meet the SLA; User is followed one source channel without escalation; this is an auto-escalation system if the SLA breaches auto mail trigger from the system. Tickets are auto-allocated to a different workgroup without manual interference. Less work performed by analysts. User can see their ticket status in the app itself. less time took to raise the SR/Incident
On the demo, we find the system is better than other app. this has better UI and the best workflow available, and the user can define or customize his own report. Users can add more fields in the app. you can define your own workflow .find more user-friendly than another app. user to raise SR/INCIDENT
Do you think SymphonyAI Summit delivers good value for the price?
Yes
Are you happy with SymphonyAI Summit's feature set?
Yes
Did SymphonyAI Summit live up to sales and marketing promises?
Yes
Did implementation of SymphonyAI Summit go as expected?
Yes
Would you buy SymphonyAI Summit again?
Yes