TrustRadius

GLPI vs. SymphonyAI Summit

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GLPI
Score 9.7 out of 10
Mid-Size Companies (51-1,000 employees)
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
$23
per IT agent/per month
SymphonyAI Summit
Score 8.0 out of 10
N/A
Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.N/A
Pricing
GLPISymphonyAI Summit
Editions & Modules
GLPI Network Cloud
$23
per IT agent/per month
Basic
$1,455
for <10 IT agents; <500 IT assets
Standard
$4,365
for <50 IT agents; < 5000 IT assets
Advanced
$14,550
for >51 IT agents; > 5001 IT assets
No answers on this topic
Offerings
Pricing Offerings
GLPISymphonyAI Summit
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$1,200 per installationNo setup fee
Additional DetailsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.—
More Pricing Information
Community Pulse
GLPISymphonyAI Summit
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
GLPISymphonyAI Summit
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
GLPI
9.2
1 Ratings
11% above category average
SymphonyAI Summit
7.2
10 Ratings
13% below category average
Organize and prioritize service tickets10.01 Ratings8.110 Ratings
Expert directory8.01 Ratings7.79 Ratings
Self-service tools10.01 Ratings7.09 Ratings
ITSM collaboration and documentation10.01 Ratings7.210 Ratings
ITSM reports and dashboards8.01 Ratings6.410 Ratings
Service restoration00 Ratings6.89 Ratings
Subscription-based notifications00 Ratings7.310 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
GLPI
9.5
1 Ratings
14% above category average
SymphonyAI Summit
7.6
10 Ratings
8% below category average
Configuration mangement9.01 Ratings7.710 Ratings
Asset management dashboard10.01 Ratings8.110 Ratings
Policy and contract enforcement00 Ratings7.19 Ratings
Change management
Comparison of Change management features of Product A and Product B
GLPI
8.5
1 Ratings
1% above category average
SymphonyAI Summit
8.0
10 Ratings
5% below category average
Change requests repository9.01 Ratings8.110 Ratings
Service-level management8.01 Ratings7.910 Ratings
Change calendar00 Ratings8.08 Ratings
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GLPISymphonyAI Summit
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Score 9.0 out of 10
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Enterprises
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User Ratings
GLPISymphonyAI Summit
Likelihood to Recommend
10.0
(1 ratings)
8.0
(10 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
GLPISymphonyAI Summit
Likelihood to Recommend
Teclib
GLPI is a good solution for most companies.
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
SymphonyAI Summit
We use the IT asset management module to great extent, would like to explore the RFID based tracking of assets integrated with Summit ITAM. Would like service requests workflows to be made flexible enough to support any kind of requests and easily route based on criteria's defined. This help in easy approval and reduce the time take for fulfilling the request and adhere to SLA
Deepak GB | TrustRadius Reviewer
Deepak GB
AGM- IT
Read full review
Pros
Teclib
  • Tickering
  • Inventory
  • FAQ
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
SymphonyAI Summit
  • Network Incident to network inventory mapping and workflow management.
  • Priority, Severity wise SLA management.
  • Integration with other systems like CRM, EMS.
Verified User
Anonymous
Read full review
Cons
Teclib
No answers on this topic
SymphonyAI Summit
  • Some standard functionalities don't work.
  • We struggle to get optimum support from their support team.
  • Issues are not resolved within the SLAs.
  • Even escalating to higher authorities do not help.
Verified User
Anonymous
Read full review
Likelihood to Renew
Teclib
No answers on this topic
SymphonyAI Summit
The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients.
Verified User
Anonymous
Read full review
Alternatives Considered
Teclib
We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
SymphonyAI Summit
On the demo, we find the system is better than other app. this has better UI and the best workflow available, and the user can define or customize his own report. Users can add more fields in the app. you can define your own workflow .find more user-friendly than another app. user to raise SR/INCIDENT
NS
Nishikanta Sahoo
Head - Production Support
Read full review
Return on Investment
Teclib
  • Quick resolution of incidents
  • User satisfaction measurement
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
SymphonyAI Summit
  • Symphony Summit has helped us achieve some automation.
  • Asset management has improved slightly, but lot more was expected.
  • Their standard functionalities, which were promised in newer versions, are not working.
Verified User
Anonymous
Read full review
ScreenShots

GLPI Screenshots

Screenshot of Dashboards for Asset Management and HelpdeskScreenshot of Asset ManagementScreenshot of Asset management: item viewScreenshot of User managementScreenshot of Helpdesk: Kanban viewScreenshot of Helpdesk