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Best ITSM tool in market for IT services management
November 03, 2022

Best ITSM tool in market for IT services management

Manujeet Kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Symphony SummitAI

It helps us to streamline our ITSM and ITAM processes, Help to prepare dashboards, SLA managements and achieve the ROI with tool cost. we are able to meet our committed SLA towards clients. Asset management is more streamline and allocation process is more effective. Users are getting more help with effective KB management in summit.
  • ITSM
  • ITAM
  • BI reporting
  • Support services after implementation
  • Customized workflow
  • Helps to streamline IT asset inventory and movement
  • Reporting and dashboards
Implementation team is having full product knowledge and plan for quick implementation. Project plan was well planned and executed by summit team. implementation, testing, UAT are properly executed, product trainings in UAT and live environment are given in proper way by training teams. Documentation and handover process is much streamlined.
It is the best tool in market as per ITIL framework and policies, helps any organization to achieve 100% automation of operational tasks. Symphony summit covers all modules required to run IT operations within the organization and provide proper dashboards and reports.

It enable service desk team to share their workload in very effective manner.
It is providing single platform for all ITSM and ITAM functions under ITIL framework.

Do you think SymphonyAI Summit delivers good value for the price?

Yes

Are you happy with SymphonyAI Summit's feature set?

Yes

Did SymphonyAI Summit live up to sales and marketing promises?

Yes

Did implementation of SymphonyAI Summit go as expected?

Yes

Would you buy SymphonyAI Summit again?

Yes

Incident and service management, Endpoint management with software self service. Automation using Cindy chatbot and support functions.
CMDB and IMAC process is mature enough.

Problem management is need some sign improvement in term of auto problem record creation. Integration with Zoom and teams are also required for Major incident management process with tool.

SymphonyAI Summit Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10