Oracle Sales Cloud -- An Integrator's View
January 31, 2018
Oracle Sales Cloud -- An Integrator's View
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Engagement Cloud (formerly Oracle Sales Cloud)
We are an Oracle Partner who provides implementation information for our customers on best practices to use when setting up a CRM, and the CRM we choose is Oracle Sales Cloud. These best practices not only come from working with our customers using Oracle Sales Cloud, rather we also use it ourselves.
What do you like best?
I work from an Integration perspective. Using the API's thru web services is pretty easy, especially the merge function. Also, the Source System ID for Account and Contacts makes loading seamless without having to get the corresponding OSC Party ID.
What do you dislike?
Also, the Source System ID for Account and Contacts makes loading seamless without having to get the corresponding OSC Party ID. They should offer this to the other entities
Recommendations to others considering the product
This is a high-quality solution for your CRM and Cloud Enterprise products
What business problems are you solving with the product? What benefits have you realized?
CRM and Sales Management forecasting
- Seamless Account and Contact integrations in web services using SourceSystemReference Values.
- Building out Custom Objects
- Kinking Custom Objects back to Native Objects
- Multiple Contact point thru the Mobile App
- The initial impact has been positive.
- The only negative is the size of the project left the customer wanting more things in Phase 1 than planned. Scope creep will get us all.
This is Oracle's new and best of breed CRM