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As long as you're willing to put the time and work into it, Nexonia Expenses is a tool that gets the job done
February 23, 2020

As long as you're willing to put the time and work into it, Nexonia Expenses is a tool that gets the job done

Jessica Rich | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Nexonia Expenses

Nexonia Expenses are used by my entire company to handle reimbursements of business expenses like travel and office supplies. As I do travel a few times a year, I use it to be reimbursed for my hotel, transportation, and meals. As I am a remote employee, I also need to submit reimbursements for my internet and cell phone. I've also been reimbursed for shipping and other office-related expenses
  • They are widely used and recognized - this means they are a trusted company
  • For straightforward expenses, the form to complete the necessary information is probably ok for most people to figure out.
  • The design interface isn't intuitive or attractive. Because I use it irregularly (less than once a month), I spend a lot of wasted time trying to remember how to use it.
  • If you have complicated submissions, it's challenging to figure out how to submit it correctly. I have to break each submission down into individual charges, although there's supposed to be a way to use a "split" feature or other features that would allow you to add multiple receipts to 1 day. After a year, I still haven't figured out how to use anything beyond one receipt = 1 submission.
  • Allows me to submit my business expenses in a timely manner.
I haven't interacted with the support team.

Do you think Emburse Nexonia delivers good value for the price?

Not sure

Are you happy with Emburse Nexonia's feature set?

No

Did Emburse Nexonia live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Emburse Nexonia go as expected?

I wasn't involved with the implementation phase

Would you buy Emburse Nexonia again?

No

I think Nexonia Expenses one of the only options in this market, and honestly, if this vendor is as frustrating to use, I can only imagine that the other vendors are just equally bad. In some markets and some industries, "Okay" is good enough. I can imagine that one of the reasons it was chosen as the vendor is because lot expenses come from lots of employees from around the world. A vendor that can handle the scale of all of those entries and process them is probably the bar, not that the tool is easy to use.