Friendly & Knowledgeable Customer Service
June 14, 2023

Friendly & Knowledgeable Customer Service

Cyndi Fernandez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

  • Friendly Customer Service
  • User Friendly
  • Prompt Resolutions
  • None that come to mind
  • Able to catch all missed phone calls

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Our overall experience with 8X8 has been really great, it's very user friendly and easy to use. We were able to set up our phone system within a couple of minutes with step by step instructions with knowledgeable and friendly customer support. Very convenient and easy to set up our office hours, out of office and holiday messages while we are away, ring trees so that phone calls go to the correct department. Overall great customer service when we've contacted customer support by email or by phone, they answered any questions we had and helped us resolve any issues or questions we had right away. We are very pleased with their services and would recommend their phone systems.

8x8 Work Feature Ratings

Hosted PBX
Not Rated
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
10
Mobile app for Android
5