Item: 8x8 Work
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

8x8 X Series is used as the primary call system company. It is helpful for organizing our calls and also having voicemails available for the whole company. It is great for streamlining and efficiency.

Pros and Cons

Streamlined efficiency
Customer support is outstanding!
Effective tools to better our call system
Ability to port numbers

user interface is slightly outdated design-wise

Return on Investment

Great use within customer service.
Made it an easy transition as we switched to mobile phones.
Helpful call routing.

Support Rating

We called a few times to change our system from traditional wired phones to a cell phone and was surprised with how well the customer service rep knew what to do. Very helpful and quick. We enjoy the ability to reach 8x8 by chat as well, that is a huge plus!

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

8x8 X Series is perfect for almost any office! It is great for different departments. 8x8 X Series would not be as useful for smaller companies or those who rarely have incoming phone calls.

Great Customer Service!

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)