Great Customer Service!
Updated November 12, 2019

Great Customer Service!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

8x8 X Series is used as the primary call system company. It is helpful for organizing our calls and also having voicemails available for the whole company. It is great for streamlining and efficiency.

Pros

  • Streamlined efficiency
  • Customer support is outstanding!
  • Effective tools to better our call system
  • Ability to port numbers

Cons

  • user interface is slightly outdated design-wise
  • Great use within customer service.
  • Made it an easy transition as we switched to mobile phones.
  • Helpful call routing.
We called a few times to change our system from traditional wired phones to a cell phone and was surprised with how well the customer service rep knew what to do. Very helpful and quick. We enjoy the ability to reach 8x8 by chat as well, that is a huge plus!

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

8x8 X Series is perfect for almost any office! It is great for different departments. 8x8 X Series would not be as useful for smaller companies or those who rarely have incoming phone calls.

8x8 Work Feature Ratings

8.0
Multi-level Interactive Voice Response (IVR)
8
User templates
8
Call reports
8
Directory of employee names
8
9.2
Answering rules
10
Call recording
8
Call park
10
Call screening
10
Message alerts
8
VoIP system collaboration ()
Not Rated
Mobile apps ()
Not Rated

Comments

More Reviews of 8x8 Work

  1. Home
  2. VoIP Providers
  3. 8x8 Work Reviews
  4. User Review of 8x8 Work