We are safe in the hands of Captivate Prime
Updated September 18, 2020
We are safe in the hands of Captivate Prime
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Adobe Captivate Prime
We use Adobe Captivate Prime across our organisation. It helps with our blended learning and delivers internal employee training to our customer service and operational agents. We use it in conjunction with Adobe Captivate and find it a great tool for linking with our eLearning solutions. We also use it for the reporting suite that enables us to drive our in-house learning Academy.
- Unlimited data storage is really good for us as we have so many technical and soft skill courses and programmes.
- It shows us who has completed courses or enrolled in courses so we can track the journey of our agents and plan ahead the development of our agents, the reports are really useful over 250.
- User access is really good from administrator or Author to Admin, the roles created for users is simple to set up and easy to understand.
- Sometimes completing a programme can be a little complicated.
- You can't import Word files directly.
- We don't know the outcome of this yet.
Our trial was coming to an end and Kenny our Adobe contact extended the trial and also branded the product for a presentation we were presenting to our CEO.
We didn't evaluate any other products.
Adobe Learning Manager Feature Ratings
Using Adobe Captivate Prime
120 - Customer service and operations
4 - Administrators, Authors, or elearning experienced users, people who can write power point, managers (supporting there team), marketing team.
Process owners or process knowledge/experience
Process owners or process knowledge/experience
- Onboarding
- Staff development
- Role based training
- Leadership development
- More innovative ways of training
- use of video and animation
- Quizzes
- sign off tests
- Deployment in all areas of our organisation
- role based development and exams
- automated training measured by reports
Evaluating Adobe Captivate Prime and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
- Third-party Reviews
The unlimited cloud storage and the fantastic support from Adobe
I wouldn't
Do you think Adobe Learning Manager delivers good value for the price?
Yes
Are you happy with Adobe Learning Manager's feature set?
Yes
Did Adobe Learning Manager live up to sales and marketing promises?
Yes
Did implementation of Adobe Learning Manager go as expected?
Yes
Would you buy Adobe Learning Manager again?
Yes
Adobe Captivate Prime Implementation
- Implemented in-house
Yes - Used the trial, planned the roll-out, built the modules and courses, assigned the teams and role profiles, purchased the licenses, rolled out the Academy within our organisation
Change management was a small part of the implementation and was well-handled - None because we planned it well in advance
- We had none
Adobe Captivate Prime Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - We have it included in our package
Yes - Yes, it was resolved very very quickly
Using Adobe Captivate Prime
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Building courses
- Adding user profiles
- pulling and building reports
- None
Yes - The mobile interface works very well