Item: Adobe Connect
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

Adobe Connect is pretty useful to organize meetings, trainings and seminars. Actually it is so easy setting up. We use this application to stay in touch with each other and talk with each other. It is used by a single department (CX consultants), in order to offer trainings and coaching. It works as a virtual classroom and it gets straight to the point.

Pros and Cons

the app makes easy to deliver coaching and courses
intuitive menu
files and link sharing features

some bugs and lags
no virtual backgrounds
video quality (especially compared to other vendors)

Return on Investment

it improves participants skills

Key Insights

Do you think Adobe Connect delivers good value for the price?

Not sure

Are you happy with Adobe Connect's feature set?

Did Adobe Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Connect go as expected?

I wasn't involved with the implementation phase

Would you buy Adobe Connect again?

Usability

Some audio issue, bugs and latency, advisors can't join the meeting, terrible UI. I am not a great fan of this product. It could be improved. Adobe is a huge Company: they need to test the product and release a bug-free version. I am using a stable Internet connection, but the tool works properly one day and it crashes the next. Unstable.

Support Rating

Connect support is well suited when you need to be advised. It is very easy and very fast. The point is: they can't fix the bugs and you need to wait the updated version that hopefully it will resolve the issue. It can be annoying during a classroom. Pretty good the idea behind the Support Blog (tips and tricks).

Likelihood to Recommend

I don't recommend Adobe Connect. I am sorry, but it is not the best on market. Screen share is slow, the app is unstable, which it doesn't happen often, but you don't need a bug (e.g. mic issue) in the middle of a coaching. Very annoying and frustrating. Also, awful UI. I mean, it will simplify your job, but the cons are much more than the pros.

Bugs. Unstable.

Overall Satisfaction with Adobe Connect