User friendliness lacks. Data issues.
January 29, 2019

User friendliness lacks. Data issues.

Kelly White | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ADP Enterprise eTIME

ADP Enterprise eTime was supposed to be a robust system that helped deal with our complex work environment. At the time, we had a mix of hospitality, property management, and corporate staff. The hospital staff, with NYS spread of hours, required us to utilize the enhanced eTime feature. It is essentially a Krono's body with an ADP shell. It allowed us multiple pay code options.
  • It has multiple options for enhanced eTime for multi-industry employers.
  • ADP Workforce Now and enhanced eTime do not work well together. Constant data flow issues between each system.
  • Chronic downtime.
  • Reports not matching between two different employees running it at the same time.
  • Tickets remain open for months at a time. When they identify the problem, they say it could be two-six months for a roll out patch.
  • You can no longer get a dedicated rep. When you have an issue you have to explain it over and over again.
  • The lack of help and guidance during implementation lead to learning curves taking up time.
  • The Time Off requesting has to be explained over and over again. Again, taking up valuable time.
Overall user-friendliness and employee base survey resulted in the conclusion that it is NOT a good fit for our employee base. When viewing in depth other vendors, the time keeping features are lightyears ahead of ADP Enterprise eTIME.
Businesses that don't require a lot of editing of time cards or pay codes would benefit the most. Although it is robust, it seems to loose translation with the more Time Position Information that is added.