Payroll Tax Analyst
June 24, 2020

Payroll Tax Analyst

Mary Kuchle | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Employment Tax
  • Wage Garnishments

Overall Satisfaction with ADP SmartCompliance

We use ADP SmartCompliance for Payroll Tax and Garnishments. We've used SmartComplaince for Payroll Tax since I have been at Roche, but we processed Garnishments manually until about 3 years ago.
  • Our ADP Account Manager has taught us how our systems talk to ADP's system, and how to get the best results from both.
  • SmartCompliance provides a one-stop-shop for information and documentation; I can transmit data, check the status of processes, file amended returns, and get copies of the returns that were filed.
  • SmartCompliance tracks penalty and interest costs, and provides analytics to compare our performance to other companies our size.
  • ADP continues to enhance SmartCompliance , but it is an ongoing process. Some local payroll tax returns are still not available on the platform and can only be acquired through a request to our Account Manager.
  • Our Account Manager is a rock star, but I have spoken with other SmartCompliance users who have not had the same experience.
  • The Garnishment platform is where we see the most room for improvement.
  • ADP's data analytics enabled us to validate to leadership the quality of the work we are doing. The ability to compare our results to other companies our size has elevated the respect for our department.
  • ADP SmartCompliance very quickly implemented the payroll tax changes around COVID-19 and automated processes that would have been time consuming.
  • SmartCompliance has enabled our company to minimize risk and liability in the garnishment arena.
We pay over 23,000 employees across the US and submit payroll tax returns to over 1,500 taxing authorities. The ADP SmartCompliance platform is the reason we can accomplish this with a small staff.