A nice surprise

Overall Satisfaction with AgoraPulse

AgoraPulse has, very quickly, become an essential part of our customer service and social media management. We are an e-commerce company, and our community began to grow much quicker than we thought it would. When looking for tools to make the customer service (an essential part of our value proposition) easier and more effective, we ran into AgoraPulse and implemented it immediately. It has done wonders. No more comments or messages go unanswered, and the ability to tag comments to classify fan conversations is a godsend.
  • Excellent customer service: they seem to always be available and are super nice.
  • Easy setup.
  • Intuitive platform.
  • None so far.
  • Great analytics: better decision making.
  • Better customer service.
  • Increased efficiency.
We had used Zendesk in the past, but the platform was too much for what we needed. We are more focused on social media than e-mail, and AgoraPulse does wonders for it (and will soon include Instagram!).
An important question to ask to figure out whether Agorapulse is right for you is how important it is to you to find out what your customers are talking about the most (and how much you're spending on other tools, since it's a bit pricey but got us off a lot of other tools whose capabilities it has in just one platform).