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AgoraPulse Review: "Great for social media managers"
https://www.trustradius.com/social-media-managementAgoraPulseUnspecified8.5270101
Bianca Bridges profile photo
October 15, 2018

AgoraPulse Review: "Great for social media managers"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with AgoraPulse

AgoraPulse has been incredibly easy to learn to use, and makes life so much easier. Reports are created to keep track of growth and analytics, which is fantastic for monthly social updates to send around to the team. A lot of customers also turn to social media to use as a customer care platform, and AgoraPulse is fantastic as a tool to respond to these enquiries promptly, which is what we used religiously before we outsourced customer care.

Their scheduling tool for Facebook and Twitter is also incredibly useful and makes life easier, especially to schedule posts for weekends and when you're away from the office. Hopefully this will extend to include Instagram soon!
  • Scheduling - easy to use and makes life easier
  • Responding to customers
  • Tracking analytics
  • Would be great to include Instagram in automatic scheduling
  • Analytics are not updated live and are slightly delayed
  • Doesn't include Instagram DM in responses
1 - Social Media
Fantastic for social media management and customer care. Less appropriate for areas where social media, content creation, analytic tracking or customer care is less of a concern. However these days the majority of companies will probably have a social media team, so it is more of a necessity these days really!

AgoraPulse Feature Ratings

Boolean keyword searches
5
Filtering out noise/spam
5
Content planning and scheduling
9
Audience targeting
8
Workflow management
7
Customer interaction histories
6
Bulk actions
6
Lead generation
5
Campaigns and promotions
5
Twitter
8
Facebook
8
Instagram
6
Campaign success analytics
6
Real-time tracking
5
Competitor analysis
4
Role-based user permissions & privileges
5
Mobile access
5