Good product in need of an update
August 11, 2020
Good product in need of an update
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with AppRiver
We use AppRiver to filter email for our entire organization. The idea is for it to block spam and other less desirable emails from reaching our users' inboxes. In our situation, we have it filter mail outside of our network (using their cloud service), and then it's passed along to our Office 365 instance.
- Catches the majority of spam
- Allows users to manage their own quarantines
- Good customer service
- Not 100% effective finding a significant number of false positives
- Feels like the technology stack is outdated
- Reporting false positives is lacking
- Reporting messages that slip through has little feedback just a forward to an address
- Saves us time in dealing with spam