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Apricot is As Advised! Great Product that Continues to Expand and Growth with Our Growing Agency
May 24, 2022

Apricot is As Advised! Great Product that Continues to Expand and Growth with Our Growing Agency

Jacie Okojie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Apricot 360

Overall Satisfaction with Apricot by Social Solutions

We use Apricot to track all of our resident support services, all of the details and demographics of our 140 residents, all of the information on their current housing, lease agreement, their rental payments, management correspondence, housing application, customer satisfaction surveys, and various individual assessments used to direct services within the agency.
  • Flexibility in form creation and usage
  • Customer Service support in training and being available when needed
  • User friendly format
  • Continued Growth and Improvement Culture
  • Increased Organization features in Site (folders being able to be organized)
  • Increased customizable features for Printing forms to PDF formats or formats that would allow for official correspondence
  • Synch with Outlook
  • Increased Customization of individual administration users viewing site
  • Increased ability to permanently delete items without need for assistance
  • Streamlined interagency work projects
  • Created common language and more awareness of out input and output strategies
  • Lessened paper files and streamlined efforts to one place (general clean up of our efforts)
Yes, we have been able to reach more people with the Connect Feature!
We have not used this feature yet.
We evaluated 5 other online management systems before choosing Apricot 2 years ago. The one I can remember is SURE IMPACT. We choose Apricot due to the site being more user-friendly and the cost is more affordable in the long term.

Do you think Bonterra Case Management delivers good value for the price?

Yes

Are you happy with Bonterra Case Management's feature set?

Yes

Did Bonterra Case Management live up to sales and marketing promises?

Yes

Did implementation of Bonterra Case Management go as expected?

Yes

Would you buy Bonterra Case Management again?

Yes

Well suited for service delivery tracking, less well suited for creating and sending management correspondence due to lack of formatting and print features exportable from the site. This causes duplication in work, wish we could use forms to print the information obtained through the site in a more user-friendly way.