Item: Bonterra Apricot
Rating: 10
Author: Jacie Okojie

Overall Satisfaction with Apricot by Social Solutions

Use Cases and Deployment Scope

We use Apricot to track all of our resident support services, all of the details and demographics of our 140 residents, all of the information on their current housing, lease agreement, their rental payments, management correspondence, housing application, customer satisfaction surveys, and various individual assessments used to direct services within the agency.

Pros and Cons

Pros

Flexibility in form creation and usage
Customer Service support in training and being available when needed
User friendly format
Continued Growth and Improvement Culture

Cons

Increased Organization features in Site (folders being able to be organized)
Increased customizable features for Printing forms to PDF formats or formats that would allow for official correspondence
Synch with Outlook
Increased Customization of individual administration users viewing site
Increased ability to permanently delete items without need for assistance

Return on Investment

Streamlined interagency work projects
Created common language and more awareness of out input and output strategies
Lessened paper files and streamlined efforts to one place (general clean up of our efforts)

Program Delivery

Yes, we have been able to reach more people with the Connect Feature!

Diversified Funding

We have not used this feature yet.

Alternatives Considered

We evaluated 5 other online management systems before choosing Apricot 2 years ago. The one I can remember is SURE IMPACT. We choose Apricot due to the site being more user-friendly and the cost is more affordable in the long term.

Key Insights

Do you think Bonterra Apricot delivers good value for the price?

Yes

Are you happy with Bonterra Apricot's feature set?

Yes

Did Bonterra Apricot live up to sales and marketing promises?

Yes

Did implementation of Bonterra Apricot go as expected?

Yes

Would you buy Bonterra Apricot again?

Yes

Other Software Used

FMX

Likelihood to Recommend

Well suited for service delivery tracking, less well suited for creating and sending management correspondence due to lack of formatting and print features exportable from the site. This causes duplication in work, wish we could use forms to print the information obtained through the site in a more user-friendly way.

Comments

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Kim Phipps
(Vendor Representative) commented 3 years ago
We appreciate your input, Jacie, and will forward your suggestions to our product team regarding formatting and print features to export. We're happy to learn that your projects are more streamlined with the use of Apricot 360. Thank you for the review!

Apricot is As Advised! Great Product that Continues to Expand and Growth with Our Growing Agency

Software Version