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GDPR compliant and good functionalities, but chronological events are missing
April 28, 2020

GDPR compliant and good functionalities, but chronological events are missing

Carole Gournet | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with AT Internet

We've started to use AT Internet, but we want to generalize to the whole of our websites and our mobile application. Our organization is not fully internet-based, so we'll use it only for our digital products. We expect that AT internet help us to address bugs or clumsiness in our digital products and the efficiency of design for our user journey.
  • Demonstrative sunburn
  • Easy tool to create reporting board
  • Customer support is reactive
  • GDPR compliance
  • The chronological order of events in a user journey is missing (but I saw that it appears in segments for the order of two events ). We need it to understand our user journeys
  • To analyze our users' journeys, clicks and pages should be combined and both visible on "nav overview"
  • Administration tools are not really ergonomic
  • ROI not known yet. It is still more costly than what it brings back because no AT Internet version has been pushed into production yet.
In the beginning, for complex questions I messaged the support. They answered some things I didn't ask for. Maybe, in this case, the support should propose a phone appointment rather than answer with the first topic related to the question. In short, after exchanging 5 or 6 messages we set a phone appointment and I got my answers.

The support is overall reactive and nice. They say when there are limits in the AT Internet solution (and transparency is something I appreciate).
AT Internet is GDPR compliant.
Well suited:
- To know the volumes of visitors and the device and navigators they use.
- To know where our visitors come from.
- To know the time they stay on the website and on one page.
- To know where they massively leave the website/application
Less appropriate:
- To know the details of their journey: clicks/pages for each type of visitor, their chronological navigation.