Item: Avaya Experience Platform
Rating: 5
Author: Verified User

Overall Satisfaction with Avaya OneCloud CCaaS

Use Cases and Deployment Scope

We are using Avaya company-wide to help with communications between departments. Their phone system has made it much easier to get users quickly up and running. For users, the interface is very intuitive so time spent training users is very minimal and can often be accomplished by allowing them to read documentation or with the help of a department power user.

Pros and Cons

Pros

Easy for End Users
Simple To Use
Lots of Features

Cons

Better admin interface
Hard initial installation

Return on Investment

Communication between departments has increased
Training of new users is all but eliminated

Other Software Used

Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Microsoft BizTalk Server

Likelihood to Recommend

Good for the basics. It's great for connecting users and department for quick and easy voice communication. Users have no issues quickly picking up how to use everything as needed. It leaves something to be desired in both the initial setup (took time and was complicated) and some of the admin features available on the back-end.

Comments

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Just what we needed!