Productivity and reports.
June 23, 2023
Productivity and reports.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Call Center Elite
Within the contact center, I have used it to monitor and administrate agents' workflows.
- Good Monitoring of agent productivity.
- reports
- routing
- It could have some improvements to the routing.
- It helps boost productivity.
- Notified Executive Media Briefs & Media Analysis Reports
Much more custom report capability than others.
Do you think Avaya Call Center Elite delivers good value for the price?
Yes
Are you happy with Avaya Call Center Elite's feature set?
Yes
Did Avaya Call Center Elite live up to sales and marketing promises?
Yes
Did implementation of Avaya Call Center Elite go as expected?
Yes
Would you buy Avaya Call Center Elite again?
Yes