CC Elite
June 23, 2023
CC Elite
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Call Center Elite
We use the solution to support multiple contact centers in the company. We leverage Advocate with Reserve Level agents and different skill levels to support the CC needs for each CC business unit.
- Multiple skills.
- Skill-based routing.
- Reporting
- Actual Real-Time Reporting.
- Route calls to the best-skilled agent.
- Minimizes transfers.
Do you think Avaya Call Center Elite delivers good value for the price?
Yes
Are you happy with Avaya Call Center Elite's feature set?
Yes
Did Avaya Call Center Elite live up to sales and marketing promises?
Yes
Did implementation of Avaya Call Center Elite go as expected?
Yes
Would you buy Avaya Call Center Elite again?
Yes