A Smaller yet feisty workhorse that is worth a second look.
January 20, 2023

A Smaller yet feisty workhorse that is worth a second look.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bizzabo

We currently use Bizzabo to Offer a Mobile App, Polling, Agenda Management, Community and chat services, as well as Online Services and Lead Tracking. It allows us to offer a unified platform for events management and registration and connects to our CRM through API

Pros

  • Terrific Implementation Services
  • Intuitive Web Interface for Events Setup and Analytics
  • Fast Mobile App for on-site attendee usage
  • APIs and Documentation

Cons

  • Customer Service isn't knowledgable enough at times
  • Customer Services "rushes", either via automation or manual usage, to Close tickets
  • At times, the platform becomes unresponsive without a status page to refer to for updates
  • The User interface and speed of the Onsite Command App Session Scanning is slow to respond and requires a significant increase in bandwidth on site.
  • Single Platform for Web/Mobile/Onsite Services/Lead Tracking
  • Easy to use API - Unidirectional back to CRM out of the box, but can be built to Push to Bizzabo using their Events API
  • Intuitive Mobile App Interface to easily access polling, deliverables, speaker profiles, etc.
  • Our app adoption rate is 15%-20% higher since we starting using Bizzabo
  • We finally had a legitimate Session Scanning Inventory platform. Analytics were terrific
  • Some of our smaller sponsors made significant increase in exposure due to Sponsors directory in App.
Bizzabo is offering a fully fleshed platform that has learned from its mistakes and has made best efforts to improve, specifically during the pandemic and the global shift to hybrid. Their responsiveness as a team and knowledge throughout showed that their staff was people who had been there a while and people who were knowledgable and passionate about their craft. Boomset, following the acquisition, was a former shell of what we were using, and we felt abandoned as customers, due to the lack luster customer support and technology in use.

Do you think Bizzabo delivers good value for the price?

Yes

Are you happy with Bizzabo's feature set?

Yes

Did Bizzabo live up to sales and marketing promises?

Yes

Did implementation of Bizzabo go as expected?

Yes

Would you buy Bizzabo again?

Yes

Bizzabo is well suited for offering a single-source platform. They are also suited well for spinning up resources that might not have the technical expertise normally needed for Events Management.We highly recommend the Onsite Services Representative be added to your contract for larger Conferences.

Bizzabo Onsite Services can be tricky if you a) haven't done it before or b) lack the onsite technical resources to assist. Bizzabo's Session Scanning speed is significantly slower than competitors so you must have more scanners available.

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