Great system. Takes expertise but worth the effort. Robust support and stable delivery.
November 07, 2020

Great system. Takes expertise but worth the effort. Robust support and stable delivery.

Matt Powers | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Blackbaud Education Management Solutions

We use BlackBaud Education Management Solutions for grades, class assignments, our central database, email communications platform, school calendar, news items, school directory, tight integration with our public website, and alumni relations--essentially, it is our central information and communications hub. We also use an array of third party services that integrate with BlackBaud Education Management Solutions's service: Ruvna (emergency alerting and accountable system), VisitU (visitor check-in), EZ Lunch (cafeteria management system), Blackboard Connect (emergency alert system), Magnus Health (student health records and COVID survey system), PickATime (parent/teacher scheduling system) and Event Manager (facilities scheduling).
  • Stability--very reliable and accessible
  • Communications platform--email push pages
  • Third-party integrations that expand the functionality of the platform
  • Course pages
  • Communications are streamlined
  • Central repository of data for third-party apps works well
  • You have to invest in this type of system in the 21st century
  • Operational efficiency
  • Advanced automation
  • Improved insights
  • Improved internal and external communications
  • Reduced IT expenditure due to cloud deployment
  • Increased scalability due to cloud deployment
  • A connected school solution
Achieved all of the above.
Somewhat. The integration is still a work in progress because these systems were developed separately, so making them work together has been a challenge, but the progress has been slow but steady.
Responsive, professional, and knowledgeable.
Solid. Sometimes complicated to implement. But a flexible product. Class scheduling is always a challenge.
Works well and is fairly easy to use.
Since Blackbaud acquired WhippleHill, the product has been gradually improving. Support is also responsive and well done. Google Classroom is eating away at our use of the class pages and grading, and I don't know if BlackBaud Education Management Solutions can match the pace of innovation there.