Report card honors!
May 11, 2023

Report card honors!

Dina Milligan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Financial Edge NXT

We use NXT for Accounts Payable and various general ledger and accounts payable reporting mostly. We are currently working on implementing deposits and payments so that we can eventually do more of our bank reconciliation through NXT. We love that we can upload documents and attach them to invoices. This is very helpful especially during audits. NXT is easily navigated and very user friendly.
  • linking data between modules
  • allowing attachments to be uploaded
  • giving basic reports
  • allow for editing invoice details such as description that do not affect the General Ledger
  • Being able to upload attachments to invoice records is a huge time saver.
  • The ease of creating reports is also a time saver.
We have not yet explored the grant side of NXT to see how it will help us with managing and invoicing for our grants and programs. This is something we plan to investigate in the near future. Once we get into that, I will have a better idea of how this will improve our program and grant management.
We still use the database frequently for general ledger listings, income statements, and balance sheets. We use NXT for extracting data specific to a project or an account number.
In my previous employment, I used Yardi products. I believe NXT is much more user friendly and has the ability to adapt to business changes. It is also easier to extract specific data and reporting.

Do you think Blackbaud Financial Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Financial Edge NXT's feature set?

Yes

Did Blackbaud Financial Edge NXT live up to sales and marketing promises?

Yes

Did implementation of Blackbaud Financial Edge NXT go as expected?

Yes

Would you buy Blackbaud Financial Edge NXT again?

Yes

Based on what I have used so far it is excellent for reporting for general ledger and accounts payable. And uploading documents into invoices records is very easy and is a great feature to have for easy lookup. I am not familiar with much more than that at this time.

Blackbaud Financial Edge NXT Support

No one is perfect, but this support team is as close as it gets. They respond promptly and if the person I'm talking to doesn't have the answer they find someone that does. They also provide documentation and/or resources to support their responses to my questions. The online chat is awesome and usually all I need.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I do not know the answer to that.
Yes, during printing of 1099's last year. The print was not lining up correctly with the forms and the support staff quickly helped me resolve the issue and was able to complete the task within the hour. They walked me step by step in finding the issue, which was the printer set up and fixed is quickly. I was super happy as that task is one of my least favorites to do.