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Beware - proceed with extreme caution!!!!!
June 27, 2023

Beware - proceed with extreme caution!!!!!

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Financial Edge NXT

We use the BB suite for our student database and fundraising and website as well as FE NXT. One factor is choosing BB was that it included all modules and was integrated. However, this is not exactly what happens in all cases. Our Tuition Mgmt did not originally integrate, and RE does not integrate with FE
  • I like the vendor invoice upload capability
  • Drilling down into detail is good
  • The budget upload is really hard to do
  • FE does not easily integrate with RE.
  • Our implementation process was terrible and we were not trained properly
  • Fixed asset module is a little wonky
  • the credit card process from Regions was long and drawn out and then the list serve started talking a lot about the reporting coming over to BB or on BB's side was duplicating. we had gone pretty far down the process and decided to not to continue
  • We were supposed to have a checkin from our Enrollment specialist in Tuition Management but that did not happen and caused an embarrasing mistake on our end.
  • We had a glitch with the Enrollment contract that could have been avoided if our implementation person had told us to check a box about the deposit - since for some people it did not collect it
  • NONE!!!! It has used up so much time fighting that we regret the change
No integration with RE (and our advancement director has had the same experience with BB on her end) so no benefits with Donor relations
None. We were never trained or shown dashboards and frankly we are so lean that we have not had time to explore them on our own.
I have been at 4 schools and always used BB and never had these problems.

Do you think Blackbaud Financial Edge NXT delivers good value for the price?

No

Are you happy with Blackbaud Financial Edge NXT's feature set?

Yes

Did Blackbaud Financial Edge NXT live up to sales and marketing promises?

No

Did implementation of Blackbaud Financial Edge NXT go as expected?

No

Would you buy Blackbaud Financial Edge NXT again?

No

We've had so many problems with the implementation and then with Expense management and getting training it is really hard for me to recommend Blackbaud Financial Edge NXT (FE) to anyone. We were told that training and implementation were by "project" yet when we did not implement or use something that we paid for we were not given a refund, but conversely, when we used our allotted "hours" devoted to a project we were cut off from training and support. After MANY emails and conversations, this was remedied to a point but it has left such a sour taste that I am very down on BlackBaud (BB).