Item: Bloomfire
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Bloomfire is used by our whole organization to consolidate knowledge about our processes. Across our organization there is a lot of required knowledge and some of this has previously been 'assumed knowledge'. Bloomfire has helped ensure that this is captured so that it can be referenced. This means that the number of consultants accurately following our processes has increased.

Pros and Cons

Article layout
User interface
Series functionality

Search function can be finicky
User profile functionality doesn't seem fully utilized
Navigation can be tricky

Return on Investment

Increased team productivity
Increased engagement
Increased business insights

Key Insights

Do you think Bloomfire delivers good value for the price?

Yes

Are you happy with Bloomfire's feature set?

Yes

Did Bloomfire live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomfire go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomfire again?

Yes

Likelihood to Recommend

Bloomfire's ability to include photos, lists, and images can be helpful in really delving into the specifics and minutiae of processes. However, unless video and/or audio clips are used, it can be harder to use it for interpersonal and/or soft skills. With that said, it's not necessarily the best resource when consultants are required to have difficult conversations with customers and need talking points.

Get institutional knowledge out of people's heads and into Bloomfire

Overall Satisfaction with Bloomfire