Unhappy BlueJeans User
Updated February 08, 2019
Unhappy BlueJeans User
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with BlueJeans
Our business is a creative services agency, which relies heavily on regular video conference communication with high-level executives and clients, to convey our ideas and provide our services. It is is critical to our business to have a video service to emulate, as close as possible, an in-person meeting experience. Our typical meeting consists of 2-3 members of our staff, and 2-4 client members.
- We initially chose BlueJeans for the fact that it could be used without the need to download an application, and could work for a broad range of clients regardless of what their internal conferencing platform.
- Ability to personalize and brand the experience
- The biggest issue we faced with BlueJeans was the extremely poor quality video, and connection issues from every connection point. Both audio and video connection would freeze, pixelate, or disconnect altogether.
- BlueJeans did a poor job in their efforts to resolve the issues, over a 3yr + period. Their technical support, as well as customer service was not helpful in coming up with solutions, testing, or determining ways to improve the quality of service.
- The sales team did not help to accommodate a clean separation of the service, but held us to pay out an obligated contract, even though they failed to provide an adequate service for which we were paying for. We wanted to part ways amicably, and currently use ZOOM (which we haven't experienced any issues with, and a far better service). Unfortunately the team we dealt with a BlueJeans was very short-sighted and did not want to work with us, even though we patiently (at our own cost) utilized the service for more than 3yrs in hopes the quality of the service would improve.
- Pricing of BlueJeans is higher than competitors, with a vastly inferior product.
- BlueJeans has had a significantly bad impact on our business. Not only did we pay more for the service than ZOOM, or other solutions, but the primary factor is that BlueJeans specifically jeopardized our client relationship on a consistent basis due to the service cutting in and out during critical meetings with top level executives. In fact, our clients criticized US on countless occasions for using BlueJeans, and how poor the experience was.