Item: IBM Blueworks Live
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Blueworks Live is used depending on the customer needs and therefore not constantly used in every department. However, it is permanent in the advisory department.

Pros and Cons

It allows us to discover, capture, and document processes in a simple way.
Super simple method to process documentation and discovery.

Limitations in sharing and exporting to different applications.
I feel that changes only get made after a competitor comes out with a new model or feature.

Return on Investment

Unique ability to document KPIs which led to ~ 10% higher margins.

Support Rating

The support is great and very professional.

Key Insights

Do you think IBM Blueworks Live delivers good value for the price?

Yes

Are you happy with IBM Blueworks Live's feature set?

Did IBM Blueworks Live live up to sales and marketing promises?

Yes

Did implementation of IBM Blueworks Live go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Blueworks Live again?

Yes

IBM Cloud Portfolio

IBM Discovery for Salesforce

Better understanding & building up of strong customer relationships. People bought more, were more loyal & brand identity grew strongly (10 x faster as competition)

Other Software Used

Jira Software, Apple iCloud, Altvia Correspond Market Edition

Blueworks makes it easy to edit and update processes and share with others. However, it is missing third party connectors. Process maps are invisible to end-users unless they have a viewer licence. It is also difficult to share maps across the organisation without a dedicated BPM system.

Great for process documentation!

Overall Satisfaction with Blueworks Live